New Reviewer

You have cancelled my 4 refund requests (dated 28 June 2020) with the Order No. 300432****23980.

This is unacceptable. Please be informed that the option to choose/click on "Return" was greyed out/unavailable (it still is); thus i had no choice but to select the "Refund" option. Please see Case No. 205000****595190 for more details on the delivery of wrong items.

This has really been such a hassle (I have a full-time job and am looking after my sick parent) and you are making the situation worse. Please do something about this; otherwise, we shall have this case escalated to the DTI's Consumer Protection Group due to your negligence and inaction.

User's recommendation: Will not recommend.

Product or Service Mentioned: Lazada Philippines Shipping Service.

Monetary Loss: $1685.

Preferred solution: Full refund.

Lazada Philippines Cons: Inaction of their customer service, Bad support, Negligent staff, Product delivered totally different from what was ordered.

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Hi, Ma'am/Sir. We understand your disappointments and we appreciate that you reached out to us.

We checked that your request has been rejected due to incorrect return reason provided. No worries, you may file another refund request and make sure to provide the correct return reason (wrong item). For more questions and updates, you may reach us via our Contact Us page at

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!


It's been 2 weeks already and you still have not fixed the issue yet!

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