Lazada Philippines - Never to lazada again.
I've tried lazada after reading several complaints considering that they are relatively new months ago. So last month I've started my first order via cod and they delivered it to Tacloban. 'twas good so I've ordered again (Coby Kyros tablets, 10 units). The delivery was flawless so I've begun to trust this store. On my 3rd transaction I've ordered another 10 units. Things begun to have problems, they delivered only 4 units and that they don't have stocks. I've told them that when I ordered online there were available stocks, after which the remaining 6 arrive 4 days later.
One of those 6 tablets has a prob and defective, so I've called them that I will shipped back the item. By the way I was the one calling them via cellphone coz I'm from tacloban anyway and at the same time phone calls are charged w long distance rates. Most of the time it's their answering machine that is active and took most of my time before they can be contacted.
Anyways, I've demanded that the defective item be replaced only to be told that there was no more item of the same model. So I switch to high end model and that they converted my refund to discount code to facilitate faster transaction. Then I've ordered 2 units with discounts of course and that there were available stocks.
A day later they have called to confirm my ordered wc I say yes, and that they are already packing the unit. I was expecting the next day that it will arrive just like my previous transaction but it did not. So I've waited another day, when nothing happens I've called them and they've told me that they have cancelled my order coz the item was very much in demand. What? Am I not included as customer. Adding insult to injury, they won't refund my money in the form of a voucher and advised me that to order other products, I said no, coz that's the only product I like.
I've demanded a refund if my money but they refused to coz 'twas in a form of a voucher. After a lengthy discussion and arguments wc took me 30 min long distance rates we have finally agreed not on my choice but them to return my money worth more than 5k and deposit it to my account after 10 days.
My saga is not yet over as I still have to wait for my refund. But having to know them ill never transact with them again. I should have listened to the comments, there are other online stores out there wc I could explore too. Lazada us just too complicated with poor communication and after sales. They could have a good start and attracts more customers, unfortunately they have lost one not including its exponential effect.
Monetary Loss: $5489.