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Withdraw request status showing pending since 28 december 2019

I tried to contact costumer care several times, but still not received remittance code for my withdraw.

Kindly look into the matter and provide me remittance code

order no : #272281****12430

received refund on : 28 dec

requested withdraw on : 28 dec

current Status : Pending

active mobile no : 0926083****

Product or Service Mentioned: Lazada Philippines Claim.

Reason of review: Poor customer service.

Monetary Loss: $15000.

Preferred solution: Full refund.

Lazada Philippines Pros: Price and the quality.

Lazada Philippines Cons: Giving false hope to the customer.

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