Lazada Philippines - NO EMAILS FROM LAZADA

320 of 1261 Lazada Philippines reviews

Nakakainis na!Wala akong matanggap na emails coming from them!

Simula nung nag umpisa yung refund process ko wala akong natanggap na email! Ni hindi nila ako ininform via email na natanggap na pala nila yung returned item ko. Oo, nagtetxt sila pero yung email ang importante e! Nasend na daw nila yung voucher code pero wala naman!!!

AYUSIN NYO YANG CUSTOMER CARE NYO!!! YUNG REFUND KO IBIGAY NYO!!! Nakakalungkot lang na nangyari to kasi andami ko ng nabili sa LAZADA! Please makipag cooperate naman kayo.

Email lang talaga, di naman mahirap yun diba?Mag iintay ako ng 3 days pa kapag wala pa ewan ko nalang.

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More Review Details

Billing Practices
Privacy and Data Security
Customer service
Price Affordability
Turnaround Time
Diversity of Products or Services
Product or Service Quality
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Additional Fees
Advertised vs Delivered
Delivery Service

  • What I liked
    • Delivery time
  • What I disliked
    • No refund
    • Refund issue

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Elephone S1
Review category
Auctions and Internet Stores
review #843732

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320 of 1261 Lazada Philippines reviews

May 11, 2016 #1157126

Hi. As per checking, resolved na po ang concern na ito since ang pinadala po naming refund voucher code was already used sa bagong order nyo with ON 364177626, which is currently being handled na po by LEX. Ganun pa rin po ang delivery lead time natin for orders outside Metro Manila which is 5-12 business days. Para mas madaling malaman ang status ng order, please click this link: May maitutulong pa po ba kami? Let us know.

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