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Update by user Dec 06, 2020
Company fixed the issue and I have been provided with full refund. Finally, I was able to receive a full refund!
Thank you so much for your support. I couldn’t make it without your help..
Original review posted by user Nov 06, 2020
I ordered the item costs at 15k and was broken when I received. I requested an item return they asked me to wait for the item to be picked up since its 50 kg.
I made follow ups 4 times after but no updates.
Today the customer service told me I cant return the item coz its beyond their return policy. The customer service closed our chat when I was still chatting.
Monetary Loss: $15904.
Preferred solution: Full refund.