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1.0

JUST DON'T DO IT!!

Instead of discounts why don't they weed out all the scammers peddling goods through their site and then being protected by the BS rule that it wasn't sent back within 7 days. Because of Covid some people can't get out of their homes.

If an order for a phone case for a Galaxy S8+ is made and a case 3/4 of the size is sent then clearly the scammers are hoping there's no reaction for 7 days - FREE MONEY!! Or if 8 wrong items are sent - a dispute is raised and it is agreed the wrong items has been sent and the SCAMMER is told to refund but sends a refund for ONE item - and Lazada couldn't care less. Clearly stopping the scammers will stop Lazadas commission - pathetic!! I had given up using them because of the fake stuff they allow to be peddled and then their complete reluctance to correct the scammers crap - but unknown to me my wife ordered a phone case for her phone - the model of phone is in the description of the ad, yet a case for a phone 3/4 of the size is sent.

Because of the dodgy phone signal where we live and the fact she can't get out except for two days a week because of Covid-19 the #AVOID%@#* at Lazada say it is longer than the 7 days allowed to return the item. ABSOLUTE SCAMMERS - the sellers and Lazada!ID LAZADA!

User's recommendation: DO NOT USE LAZADA.

Monetary Loss: $20.

Preferred solution: Full refund.

Lazada Philippines Pros: Cheapish products advertised.

Lazada Philippines Cons: Shocking customer service - fake and wrong items sent regularly.

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#1939112

Hi Richard G, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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