I requested a cash refund from on a blouse that I purchased instead of a voucher which Lazada initially offered since the size that I requested was not available. I waited for Lazada to e-mail me re.the refund but I did not received any.
I called the Costumer Service and the person who attended my call informed me that the refund will be deposited on my account. Lazada sent me a sms on October 6, 2015 regarding the process of my refund unfortunately, I have not received d refund yet as per advised of my bank. Aside from the refund, I was expecting a replacement for another item that I purchased but until now I have not received any development. Lazada received the item that I returned on September 24, 2015.
According to the costumer service staff, the item has passed the QA so I can expect the replacement after 5 to 7 days. It is October 15, 2015, obviously, nothing happened. Not even a message from them.
My order no. is337638422
This reviewer shared experience about order processing issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Lazada Philippines. The most disappointing about blouse from Lazada Philippines was return and refund Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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