I requested a cash refund from on a blouse that I purchased instead of a voucher which Lazada initially offered since the size that I requested was not available. I waited for Lazada to e-mail me re.the refund but I did not received any.
I called the Costumer Service and the person who attended my call informed me that the refund will be deposited on my account. Lazada sent me a sms on October 6, 2015 regarding the process of my refund unfortunately, I have not received d refund yet as per advised of my bank. Aside from the refund, I was expecting a replacement for another item that I purchased but until now I have not received any development. Lazada received the item that I returned on September 24, 2015.
According to the costumer service staff, the item has passed the QA so I can expect the replacement after 5 to 7 days. It is October 15, 2015, obviously, nothing happened. Not even a message from them.
My order no. is337638422
Reason of review: Order processing issue.
I didn't like: Return and refund.