Featured Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time

Update by user Nov 27, 2018

Lazada PH has already given me a refund regarding my return. Thank you.

Update by user Oct 28, 2018

Order# 208970672084208 Item: Firefly Mobile AURII F8 Premium Nothing is inside the cellphone box

Original review posted by user Oct 28, 2018

Hi, I am still waiting for Lazada to change my tracking status from 'Shipped' to 'Delivered' since I paid and received the said empty package last Oct. 27 in the afternoon.

Until now, I am waiting for my status to change so that I could return it and question you why something like that has happened. I have been a loyal customer for many years and this is very unlikely of you to send me an empty package. I can't pinpoint whether it's from LBC or from you who had the mistake. The box upon opening it from the bubble wrap was already unsealed.

I was very doubtful upon picking it up in the LBC branch it was delivered because the package was very light. So when I arrived at home and opened, viola!!! Nothing was inside the box.

I do hope you would respond to this asap. Thank you.

Product or Service Mentioned: Lazada Philippines Shipping Service.

Reason of review: Return, Exchange or Cancellation Policy.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Harold Gift

I have the same experience as yours. I ordered a smartphone from Honor Flagship Store so I was confident that I will not be scammed.

Upon receiving the package I was doubtful because it was light, and inside the cellphone box had tampered seals and no phone inside. I returned the package via LBC that same day.

How's the status of your complaint? Did Lazada refund your money?


That becomes so common now for lazada package. They can't trace and control package safety and they had many partners bogus seller. Handler of packages not trustworthy.

You May Also Like