Quezon City, Quezon City
2 comments
Not resolved

I ordered 2 powerbanks and a Huawei Mediapad 3G tablet from lazada last July 12, 2015 I paid through credit card, they assured that I will receive my purchase within 5-12 days July 26, 2015 to be exact.Last 2 days ago I called and email them and one of their customer rep told me that there is an error on their system, and I had to re-order my purchase...

after 3 weeks?! what?! the huawei tablet was already out of stock if they will re-order i need to wait freaking 5-12 days again?! Today is August 5, 2015, I ask politely for their updates regarding my purchase, they said that they will investigate about the matter, "Jess" said that he will call me but I just waited for a call that never came.

It was stressful in our part as customers because all we did is to buy that product, the person "paid" that product all they had to do is to simply deliver it. If this will continue for another weeks, I will do a complaint to DTI about this matter, because I paid for those items.

There were no answers from my email and still canned response from calls, now, I'm very disappointed on Lazada and will never ever order to them again.WORST ONLINE STORE

Review about: Huawei Mediapad.

I didn't like: Never received item, Not following delivery timeframe, Customer care.

Review #677532 is a subjective opinion of a user.

1.3
Discounts and Special Offers
Privacy and Data Security
Turnaround Time
Advertised vs Delivered
Warranty
Price Affordability
Exchange, Refund and Cancellation Policy
Customer service
Diversity of Products or Services
Website
Additional Fees
Product or Service Quality
Delivery Service
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Order processing issue / $144
Preferred solution Deliver product or service ordered

Had an Experience with Lazada Philippines?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1040672

Oh my....I should have read this website earlier.

I just made a similar bad experience with same explanation on delay, etc.

LazadaPH
#1016388

Hi, Joanna.We were trying to call you but the line just keeps on ringing.

Please be informed the we have already placed a replacement order for your cancelled order yesterday. This is the first ON: 303512413. Under this ON, we have only placed 2 units since it got out of stock. We are now processing another for the remaining 1 unit.

Kindly wait for the confirmation email once order has been placed. By the way, the first order has is now ready to ship by our merchant. just the same, please allow 5-12 business days for the delivery of this items.

Should you have concerns other than this, please feel free to contact us again.Thanks!

You May Also Like

Lazada Philippines - Wrong Item ORDER #: 355488798 Lazada Philippines "I purchased a laptop, see the attached photo and URL of my ordered item. The laptop that was delivered has a different features. Based from your website it shows RAM:..." Read more Lazada Philippines - No "Benguet" choice on "Select Province" Lazada Philippines "I am trying to order a makeup set but when I input my address, there is no "Benguet" choice on "Select Province" Please fix it immediately. I am trying to..." Read more Lazada Philippines - Shipping Service Review Lazada Philippines "I ordered a usb, with 128g capacity, but the item given to me was 65g. I want to return it. ..." Read more Lazada Philippines - Wrong plug type? Lazada Philippines "I ordered the "Demotech Super Bullet 12-piece High Speed Blender/ Juicer (Black)" and received it in good condition. However, it is in an unusually different plug type which is type..." Read more Case Boss - Case-Boss seems like a fraudulent company Case Boss "I purchased a case for my iphone 7 in many months ago, but have not received the item yet. Every time I try and contact Case-Boss they send the same..." Read more Color By Pascale - SCAM Color By Pascale "I ordered $60 worth of products. I received tracking info. Seemed fine until it delivered my package to South Carolina. I live in New York City. Zero response from the..." Read more Ashley Furniture - Do not buy from them just terrible. Ashley Furniture "Problems with Durablend. Will not honor warranty unless I sign a release of liability. Local sales manager explained that the manufacturer made a mistake in the Durablend formula and that..." Read more El Pollo Loco - Rotten lettuce in salad. El Pollo Loco "Time and time again the el pollo chicken location on north Durango in Las Vegas Nevada, never fails to disappoint. From old dried up chicken to this side salad with..." Read more