Lazada Philippines - ORDERED HUAWEI MEDIAPAD LAST 3 WEEKS AGO, NOT DELIVERED
I ordered 2 powerbanks and a Huawei Mediapad 3G tablet from lazada last July 12, 2015 I paid through credit card, they assured that I will receive my purchase within 5-12 days July 26, 2015 to be exact.Last 2 days ago I called and email them and one of their customer rep told me that there is an error on their system, and I had to re-order my purchase...
after 3 weeks?! what?! the huawei tablet was already out of stock if they will re-order i need to wait freaking 5-12 days again?! Today is August 5, 2015, I ask politely for their updates regarding my purchase, they said that they will investigate about the matter, "Jess" said that he will call me but I just waited for a call that never came.
It was stressful in our part as customers because all we did is to buy that product, the person "paid" that product all they had to do is to simply deliver it. If this will continue for another weeks, I will do a complaint to DTI about this matter, because I paid for those items.
There were no answers from my email and still canned response from calls, now, I'm very disappointed on Lazada and will never ever order to them again.WORST ONLINE STORE
More Review Details
|Discounts and Special Offers|
|Exchange, Refund and Cancellation Policy|
|Diversity of Products or Services|
|Privacy and Data Security|
|Advertised vs Delivered|
|Product or Service Quality|
What I liked
What I disliked
- Never received item
- Not following delivery timeframe
- Customer care
- Reason of review:
- Order processing issue
- Preferred solution:
- Deliver product or service ordered
- Monetary loss:
- Product or service
- Huawei Mediapad
- Review category
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