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My package was picked up by delivery xmiex but they never delivered it to destination. XSM00000317**** is the tracking number . They picked it up but failed to get it to my girls house .

Monetary Loss: $20.

Preferred solution: Full refund.

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Hi Chelse Jgh, we understand your disappointments and we appreciate that you reached out to us. Upon checking the item was canceled due to a shipping and delivery problem from our Logistics team.

Your refund was already processed via reversal amounting to PHP 975.00. The amount that has been held from your credit limit will automatically be available after the holding period of 5 to 15 Banking days for the Credit card and within 45 Banking days for the Debit card. No worries, this is for internal investigations to prevent this from happening again. For more questions and updates, you may reach us via our Contact Us page at

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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