Not resolved
1.3
Details
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Warranty
Website
3 comments

I placed my order nov 11 smart prepaid modem lte, 2 days after I recieved the notification in my app that my the modem was delivered already but I didnt recieve any package at all. Funny thing is It even shows the signature of the reciever which I dont even recognize at all.

I was at home the whole day and I never recieved a text or call from the person in charge of the delivery "Andes Que II" from LEX ph makati hub.

In the past I never had any issue with the delivery of my orders that costed less than 300 pesos and for this issue to happen suddenly on the first time that I ordered something worth 1745 php, what a coincidence or like a scam.. Afterwards I contacted customer care and an agent supposed to send me an email with the copy of our conversation and as well with the email address where i could send a copy of my ID for follow up purposes but again i never recieved the email.

Product or Service Mentioned: Lazada Philippines Shipping Service.

Company wrote 0 private or public responses to the review from Nov 13.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1598175

me too I did not receive my package, usually someone will call me but I did not receive call or my package. #210022908568431

LazadaPH
to william #1598650

Hi william, we do understand your concern and disappointments as a customer. Let me coordinate this matter from our Logistic Team to do a necessary report in order to know the latest status of your orders.

We will get back to you as soon as possible once we received a concrete feedback from them. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

LazadaPH
#1596929

Hi Sir/Ma'am, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your order number?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

You May Also Like