I ordered 3 pairs of boots from Lazada. I am a size 37.
For some reason, I accidentally clicked on size 36 for 1 pair. It was an honest mistake, a misclick which is a common mistake. I informed them of this and asked that my item be replaced with a size 37. I was told that my item cannot be replaced, and that I can only return it.
Common sense dictates that after the item is returned, I should receive a refund. Therefore, my solution was to order the same pair with the correct size this time, return the wrong one, then wait for my refund.
According to them, I was declined and that even if I return the wrong pair, I will not receive a refund. I find this to be very wrong and unfair.
Product or Service Mentioned: Lazada Philippines Shipping Service.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $1460.
Preferred solution: Full refund.
I didn't like: Unfair.