I returned an item for replacement on oct 6. Said item was delivered by 2Go on Oct 4.
As per their record they informed me that the item was received by jane doe on sept 24 thus no longer qualified on their 7-day return policy. I provided them docu from 2Go verifying my claim on the dates the item was received in their office and forwarded to me.
But they just keep on mumbling that "return policy" and they have to coordinate with this & that dept. Ive e-mailed and called them for the nth times and still with no satisfactory response
Review about: Lazada Philippines Claim.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.