Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time

I placed an order last month ( November 12 2018), My package has passed customs clearance December 7, I got my Tracking number , however it shows that it will be return to sender, because of fail attempt. (like wut?) I did not get any update from them, usually if they deliver something they will call or text me, but this time no communication from them, I call the support (lazada) ,they promise to escalate it (but they can't guarantee ) but until now never heard from them.

very poor service from lazada . no way to contact Lex ph

Product or Service Mentioned: Lazada Philippines Delivery Service.

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

I liked: Have billease witch you can loan the item.

I didn't like: Courier, Chat support dont know what they are doing, Delay in delivery, Them taking my money and cancelling order, Give false information.

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LEX PH in sta.rosa hub has a very very poor service why they always say failed delivery what happened to lazada you have to give an attention with your affliated courier very dissappinted customer here. this is not the 1st time that they cancelled my order


Lex ph guiguinto has poor customer service they always cancel the items !


I have the same experience with LEX. Why is it not blocked by Lazada yet?

to Anonymous #1690196

dear lazada pls. terminate ypur merging with LEX PH you will notice all the customers will ship to shoppee take action on this!

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