Malabon, Manila
Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
1 comment

This is my first ever transaction with Lazada and I had a terrible customer experience. I ordered Alcatel Flash Plus 2 last 16/08.

I got the package on 17/08. Everything else is fine pero nung nagphone test ako, nag hang ng 3 beses yung phone. Sobrang inconvenient makipag transact sa Lazada because the return/replacement process is way too long. I've requested to get another item instead and tumatawag/email na din ako sa kanila everyday to fix this ***.

Sobrang nakakainis kasi yung same item lang yung ibabalik nila so they need to cancel my existing order and generate new one para sa bagong item na kukunin ko.

Kung sana ginawa n nila yung nirequest ko nung una palang edi sana di na lalo napprolong yung process. This is not an effortless shopping at all.

Product or Service Mentioned: Lazada Philippines Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $7000.

Preferred solution: Let the company propose a solution.

I didn't like: Traumatic bcoz this is my first time to go on line shopping.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
San Carlos City, Negros Occidental, Philippines #1201733

We're sorry to hear about this, roserade13.jen. May we ask for the order number for your concern so that we can look into it?

Ibig po bang sabihin you requested for a REPLACEMENT? Ang usual process po kasi ng replacement is same ITEM SKU ang priority na hahanapin para ipalit sa ni-return nyong item. Pero kung may request naman na po pala kayo for another item, naisulat nyo po ba kung anong specific item and SKU yun para yun ang ipinalit sana? We'd like to hear from you again po!

For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at or engage in our live chat available from Mondays thru Fridays @ 9am - 6pm using the same link. Good day!

You May Also Like