This is my first ever transaction with Lazada and I had a terrible customer experience. I ordered Alcatel Flash Plus 2 last 16/08.
I got the package on 17/08. Everything else is fine pero nung nagphone test ako, nag hang ng 3 beses yung phone. Sobrang inconvenient makipag transact sa Lazada because the return/replacement process is way too long. I've requested to get another item instead and tumatawag/email na din ako sa kanila everyday to fix this ***.
Sobrang nakakainis kasi yung same item lang yung ibabalik nila so they need to cancel my existing order and generate new one para sa bagong item na kukunin ko.
Kung sana ginawa n nila yung nirequest ko nung una palang edi sana di na lalo napprolong yung process. This is not an effortless shopping at all.
This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue as the author lost $7000. roserade13.jen is overall dissatisfied with Lazada Philippines. The most disappointing about lazada philippines customer care at Lazada Philippines was traumatic bcoz this is my first time to go on line shopping Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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