Not resolved
Delivery Service


Regarding Tracking Number: LPT0000004535150

Can LEX PH please explain to me ??? , I live on a small island in south PH and you do not have a branch here so how can you have made delivery attempts to me at that hour in the evening and in normal working hours/days I have staff working in my dive shop from 8.30AM until 7 PM , 7 days a week and nobody from you or any other postal / shipping / courier company has been here or called.

Below is transcript attached as PDF of my tracking status which is from 03/01-2019 and ESTIMATED delivery time are BETWEEN 03/01-2019 and 15/01-2019.

NOTE time frame below from 20.57 (8.57PM) it leaves and 14 minutes later it has been declared fail for delivery because ALL DELIVERY ATTEMPS HAS BEEN MADE!!!!

3 Jan


Your parcel is being prepared for return to sender by LEX PH. [Reprocess Location]


Sorry, your parcel has been marked as failed delivery as all delivery attempts have been made. Your parcel will be returned to the sender


Your parcel has been inbounded at the logistics facility. [Reprocess Location]


Your parcel has departed the logistics facility.


Reason of review: BAD shipping.

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Hi Sir/Ma'am, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your order number?

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to LazadaPH #1624882

To Lazada PH Hereby as requested Order #216379619190351 , Tracking Number: LPT0000004535150 Now my concern are , what will happen to the rest of the items in this order and the two other orders I have in shipping process by LEX PH , will they also be marked as failed to deliver because all delivery attempts has been done by LEX PH , after 14 minutes from the time LEX PH receive the order in their logistic facilities until they discard the order as failed Below are all my pending order # handled by LEX PH , please ensure that LEX PH WILL fulfil their job as shipping agent for LAZADA , so LAZADA shopping , all other customers and I will be satisfied Order 1 #216379619190351 ( Order in question above) Order 2 #217091768490351 Order 3 #217290491490351 or let me suggest that orders are handed over to professionals such as LBC or Phill Post. Best regards Tim Larsen

to LazadaPH #1625289

To Lazada FYI , I have checked up on my pending orders from Lazada, see order # below Order 1 #216379619190351 Order 2 #217091768490351 Order 3 #217290491490351 According to most of my items which has been shipped out for delivery, I can see that they are shipped to your BATANGAS HUB and there close by are a town called San Juan , IF LEX PH are to believe that this is my delivery address town , then they are wrong. My address are as follows Last Frontier Dive.

Address : 486 Siquijor circumferential road P.o. / City : 6227 Poblaciòn, San Juan Province : Siquijor , Country : Philippines Cell : +63 (0) 929 5235 433 (PHP) Maybe that is why they cant deliver , because they havn,t read the address correctly Please reply when read best regards Tim Larsen

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