Lazada Philippines - PROBLEMS WITH 2GO DELIVERY. SO INCOMPETENT. THEY SHOULD STOP SENDING ITEMS FROM LAZADA!
Talking about online shopping, I too had a distressing experience this holiday season, not with Lazada but with 2GO, their so-called logistics partner. I ordered an Asus notebook from Lazada on December 13, 2014.
I have always wanted to buy a new laptop since my netbook could no longer meet the demands of my work. Instead of buying directly in a store, I chose Lazada because I was enticed by their 1000-peso Christmas voucher. This, coupled with an existing discount, made the price of the notebook so affordable compared to those offered by computer shops. So I made the order.
Thereafter, I got an email from Lazada, informing me that they successfully verified my order. The following day I was informed that my laptop has been fully shipped and is now in the good hands of 2GO. They gave me a tracking number to monitor the status of my shipment at 2GO’s website. It took for about four days before my shipment status appeared on the site.
I was tracking it everyday and on December 20, a week after, I was surprised to see at 2GO’s website that my item was not delivered. There was a note which says: “UNDELIVERED. Reason: Bad Address. Unlocated”.
What the heck! I didn’t even receive any text or call from 2GO or saw any of their delivery personnel at my residence. And now they’re telling me that I had a bad address and that they were unable to locate me? I immediately called 2GO to raise this issue.
I told them that it was impossible for them not to find my address. My place is at the heart of Cebu City and is also along the highway. So what they're saying is basically untrue. Their rep told me that there was nothing to worry.
My item was still in transit and that I just had to wait. Few days after, the same note appeared on the website and there were still no updates. Again, I called 2GO and all they could offer me was the same advice. It has been more than 10 days and my worries got worse.
So I called their Cebu office and surprisingly, a rep told me that my item was DELIVERED TO A WRONG ADDRESS. What the f***! This made me so angry that I lambasted their rep. She then told me that she will contact their field office to locate my item and have it delivered to my address.
So frustrating! To this day, I still don’t have my item. I was planning to have it cancelled but my friend advised me to wait a bit longer. A Lazada rep called me yesterday to inform me that my order (a different one) which was delivered by LEX (Lazada Express) is already in Cebu and will be delivered to my address tomorrow.
It only took LEX about seven days to deliver my order from Manila. I told the rep from Lazada about my problem with 2GO and I advised them to discontinue their partnership with this company. They’re such a pain in the ***. Forgive my words.
Their reps are so incompetent and their service, the worst ever. I emailed 2GO many times and to this date, I got no response from them. I'm simply tired calling 2GO and with this long wait that I had to endure. 2GO, please improve your service.
This traumatizing experience will serve as a reminder for me to never transact with you people anymore. And to Lazada, if you don't take proper actions on this, consider this my last order from you.
I'd rather buy directly in a computer shop notwithstanding the higher price that to order from you and wait decades for my item to arrive. And please, DISCONTINUE YOUR PARTNERSHIP WITH 2GO if you really want your business to flourish.
Product or Service Mentioned: Lazada Philippines Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $15000.
Preferred solution: Deliver product or service ordered.
I liked: Wide array of products.
I didn't like: Very poor customer service, Inconsistent delivery.