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Top Question
#17906

Can i change the contact number for the item that i order? It will not deliver because of my contact number.

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Answer:
by #1671107

The Lazada Philippines Help page states that to change the information on your Lazada account, you can log in to your account, choose Manage my account and edit anything you want including your address, email, and phone number.

by #1680167

I cant open my email address so i cant my refund tracking number can u send it to my mobile number

by #1680583

To get a refund tracking number, please contact the Lazada Philippines Customer Care team by phone at (571) 738-5576 or by email at refunds@lazada.com.ph. You may also use their website-based chat service. It is available daily from 6:00am to 9:00pm, except holidays.

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Question:
#164715

can i return and get refund.

i want to return my product and get a refund... because it's wrong item... i ordered trolley bag but they sent a tshirt.

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Answer:
by #2319888

hello po,how to apply my 2020 commuter deluxe van as your delivery? my email add:georgesalut75@***.com thank you

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Question:
#68955

Why is my Order is Cancelled?I WANT TO ASK WHY IS MY ORDER IS CANCELLED BY LAZADA I EXPECTED TO RECEIVE MY ORDER TODAY AND BECAUSE I DID NOT TEXT ON THE MESSAGES THRU SMS MY ORDER WAS CANCELLED... THIS IS THE 2ND TIME THAT MY ORDER IS CANCELLED BY YOURS..

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Answer:
by #2014349

not an answer, but i've had a similar experience. the delivery guy assigned to my parcel didn't even try to contact me on the day of delivery, and neither did they try to re-attempt the delivery. after said delivery date they had cancelled my order without letting me know. i've experienced this only once so far, and right now i'm hoping for my newer order to arrive as expected

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Question:
#65799

How can i cancel the purchased . Because my credit card was used by another person.ty.

A while ago at around 5:30pm someone call me.

And ask details of my credit card. He used my card to purchased online lazada.

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Answer:
by #2002719

Good day, is this issue resolved? My wife experienced the same thing a while ago. We called them and waiting for their side to cancel the transaction.

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Question:
#56519

Where is my order now exactly.Im just nervous because its been 6 days since lazada didn't update me about my item. My item has a big amount to pay so it is a big deal for me and i really need it as soon as possible so can anyone from the company track or give me an the latest status of my order.. last update says that it is on its way to "local sort center" and then nothing comes next and thats my problem TRACKING NUMBER: LEXST01055****PH

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Answer:
by #2448615

All the contact numbers provided does not work tried calling many times. They force me to chat with Cleo which is a DUMB! Lazada AI who cannot answer why my order is cancelled.what happened to Lazada chat support?

by #1950946

According to the Lazada support section, it should be possible to track the order status via the Lazada app:
  • click View All Orders;
  • select the order that you want to track;
  • click Track Package on the item that you want to check the delivery details.

You should also be able to track your order via chatbox:
  • go you your Account;
  • chat with customer care;
  • type 'Where is my order?';
  • select the order you want to track;
  • click Order Details to see the summary of your estimated delivery date and current order status.

To get more information about your order, please contact the Lazada customer care team:
  • via the company's social networks.

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Question:
#55519

How can I change the drop off address and change it to LBC from J&T Express?

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Answer:
by #1945614

According to the Lazada help center, once the order is confirmed it is not possible to change the delivery address.
To get more information about your order, please contact the Lazada customer care team:
  • via the live chat at lazada.com.ph;
  • via the company's social networks.

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Question:
#48845

How can I refund payment?I ordered in Lazada and my payment mode was via credit card payment. But when they delivered it to my house, Im not the one who received the item, and they charge the receiver the amount of my item, they didnt even txt me or call me that they arrived already so Ill know that they are arriving.

Now I have double payments. How can I know who delivered the item so I can get my money back? Or how can I get my money back? Please help.

Please contact me asap, so I can give you the info about my order. Please HELP!

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Answer:
by #1908499

As of now august 10, courier brings back the money they receive and apologize for the mistake. Thank you Lazada for the cooperation.

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Question:

why lex ph is not delivering may parcel?i ordered xiaomi note 9s last may 11. my order was already handed over lex ph. its already past due the delivery time and still not delivering my item

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Answer:
by #1876274

Same here I ordered a HP printer last may. it was shipped around may 20 and its est arrival was by june 3 to june 12. Until now I keep on checking for updates. the last update was june 2.. chatted their customer service regarding the real time status of my item, they just told me that they already emailed the courier and just waiting for the feedback and will sent me an email once they replied. until now.. no reply no update of the status.

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Question:
#38166

How to get the refund from the sellers account?Lazada emailed me about my complaint the other day, they have been in contact with the seller and have explained all about the transaction. The seller said they can't guarantee my refund request immediately they said to wait for a refund which will take some time usually 7 days or more due to the store account auditing done by the accountant in charge.

My Order #IV0BNCZ00I from JEO GADGET. I just want to ask if this email account lazadaphilippines37@***.com belongs to your company?

And may I know your phone number here in the Philippines? I can't reach the number given here.

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Answer:
by #1864057

Lazada yan. Hindi yan kukuha ng email na may number dapat lazadaphilippines@***.com. Na scam kalang ni seller

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Question:
#26887

Why my order didnt deliver until now?Why my order didnt deliver until now? Dec 18 since the status is dropped off the parcel to the logistics until niw dec 30 no progress.. can i know what happned i already paid it with lazada wallet

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Answer:
by #1798501

ano courier? kinakabahan tuloy ako nagbayad din ako via lazada wallet baka mamaya delivered pero d ko marereceived. nasa san pedro sortation center na parcel ko eh.

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