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We ordered 3 Asahi EK-172 Electric Cordless 1.7L Kettle and 1 Philips Cool Daylight LED Bulb Pack 6W amounting to last August 23. On August 25 the items were delivered and we pay it full.

Upon checking, we notice that there are 2 missing items. The Asahi kettle delivered are only 2 and Philips bulb is also not included. The delivery man is already gone. We immediately report it to Lazada customer service and they advised us to return what we received to investigate and refund all our payment.

They give us refund but only for 2 Asahi kettle. Up to now no updates given.

Product or Service Mentioned: Lazada Philippines Shipping Service.

Reason of review: Poor customer service.

Preferred solution: Full refund.

I didn't like: We regret to we have ordered bulk items and trusting lazada.

Company wrote 0 public responses to the review from Nov 01, 2017.
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LazadaPH
#1400227

Hi Sir/Madam, thank you for taking our call. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

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LazadaPH
#1388116

We're sorry to hear about this. Please provide us your order number so that we can assist you properly.

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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