Update by user Jan 08, 2018
Rap was able to do what no other agent did. He got my issue resolved in just 3 days! Paypal has emailed me the refund for he item.
Original review posted by user Jan 03, 2018
I ordered an Acer Iconia One Tablet as a Christmas gift. Lazada tagged it as delivered last Dec 15, but I haven't received any item.
Order no. 345193851. I have been coordinating with them since Dec 16, and they promised to redeliver the item. I called today to ask for an update and lo and behold they said that they will be requesting for a refund instead!
And I was informed that I would have to wait for 5-15 to be reversed to my paypal account! This did not only ruined my trust in Lazada but it also ruined Christmas.
I want my money returned ASAP! And will file a case in DTI if this is not resolved immediately and I will tell all my friends how fraudulent and easy target for Scammers Lazada is.
Product or Service Mentioned: Lazada Philippines Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.