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I had a very bad experience with Lazada. I had this issue for more than a month now.

i keep on contacting Lazada through call and chat. There's a lot of representatives who promised me that my issue will be resolve, but until now there's no update. end result i requested for a refund. its been 2weeks now but i haven't got a refund.

someone promised me that they were working on it and when i asked for an update last week they said that it was being processed and she will escalate my concern.

i was so upset because of until now i haven't receive any update. my order number is 313775721.

Product or Service Mentioned: Lazada Philippines Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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I ordered 4 sets of the same item from lazada. They delivered only 1 item.

When i returned the item, Lzada gave a refund only for 1 item. No refund for the 3 items paid but not delivered. Again, i ordered 2pcs of 1 item from Lazada. Lazada delivered only 1 item.

When i returned the item, Lazada gave me a refund for 1 item. I paid for 2 items but got only 1 refund.

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