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My orders status is failed delivery since may 19, 2020. Up until now my payment refund amount of 13,000 has not been processed yet. The order status of my order has not been updated and its still showing failed delivery until now.

Product or Service Mentioned: Lazada Philippines Claim.

Monetary Loss: $13.

Preferred solution: Full refund.

Lazada Philippines Cons: Dont process refund.

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Hi, Ma'am/Sir. We understand your disappointments and we appreciate that you reached out to us.

We checked that this case is being escalated to resolved and refund your amount from failed delivered item. You may anticipate for an update and refer to case number 2050000017856786. For more questions and updates, you may reach us via our Contact Us page at

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!


Its being resolved for more than a month now. Are u really resolving this?

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