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Hello,

This issue is taking for more than 2 months since April 18,2021.

First, nag place ako ng order by mistake at pina cancel ko. Now ung amount is refunded sa lazada wallet ko amounting pf 1,508 php.

Nag request ako ng manual withdraw to be refunded sa debit card ko within 45 days.

2 months na at ilang beses na ako nag follow up sa Lazada customer service pero endless follow up ginagawa nila. Worst part is, ilang beses na ako nag ask ng supervisor bawat agent na nakaka chat ko pero ayaw nila mag pa tawag, kung meron man wala akong na rereceive na call from a supervisor. This is very very poor customer service of Lazada.

Alam ko way ng customer service kung pano mag resolve ng gantong case at I myself customer service rep din ako.

Eto na ung worst customer service nyo dito sa lazada and sobrang nakakahiya.

Need ko lang ung refund ko na 1,508php at ok na ako. Hindi na din ako mag oorder sa inyo.

Mag ffile na din ako ng law suit or complaint sa DTI against Lazada customer service.

Please resolve this asap.

Phone number : 0966795****

Email address: paeromni@***.com

Monetary Loss: $1508.

Preferred solution: Full refund.

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#2024851

Hi Romnick P, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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