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Hi! I just cancelled an order but I used my credit card to pay it.

When will I get my money back? And do you put my money back in my credit card? Or somewhere else?

I’m sorry I am just clueless and need help. Thanks!

Location: Makati City, Manila

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Hi, Ma'am/Sir. Once the order was cancelled, the amount that was deducted in your card is on floating status and not yet push through to Lazada's end.

It will be reversed back to your card (5-15 banking days for credit card and 5-45 banking days for debit card) as it is the Refund Policy of bank. For more questions and updates, you may reach us via our Contact Us page at

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

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