Lazada Philippines - Return process!
The items I bought from you (Simply Straight Ceramic Straightening Brush Hair Straightener Fast and Easy) is not working at all (Defective). the process for returning the defective items is not useful, not complete, no helpful tips and instructions.
The page is completely not working. The fill out form is not showing.No options to where I can ship back my items. the SUBMIT button is not highlighted, it only means that there is incomplete information that I need to fill out but its not showing or provide me anything. It is very easy to purchased items from you and its really hard to process return.
All I want is to return the package and get my money back! And the customer service, it takes years before I can speak to a live rep.
Reason of review: Damaged or defective.
Monetary Loss: $1185.
Preferred solution: Full refund.
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Comments
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Same thing i encountered that I cannot click the SUBMIT button even after filling up the return form.
Same here. I think this is not a good practice (for Lazada). The button should be clickable once all required information is entered.
Hi, may we know your order number so we may assist you efficiently? We are very sorry for the item again.
For further inquiry or concern, you may contact us using this link: https://goo.gl/obsFMz.
Thank you! :)
Hello, we are very sorry for the item. We do offer Free Return which means no fee in easy steps.
Just follow the steps:
1. Log in your account using our Lazada website
2. Go to "My Orders" page
3. Click the item you wish to return
4.
Fill up an Online Return
5. Pack item along with whole package (pack the items on how you received it) 6. Write the Return Number or Order number at the package 7. Bring to the nearest LBC branch Don't forget to save the return and order number.
Click the link http://goo.gl/SJNL96 for more info about Returns & Refunds. Please note, do not write anything on the original packaging of the item. Online return appears and warranty starts once order status is delivered.
Thank you! :)
i forgot to save the form for the returning of item. what can i do?