Cavite, Calabarzon
Not resolved
1 comment

WE RETURNED THE ITEM THAT WE PURCHASED FROM THEM LAST AUGUST 1, 2016 (ACE SLIM FLAT SMART TV 39") DUE TO DEFECTIVE SOUND. IT SEEMS THAT THE MANAGEMENT OF LAZADA IS DOING NOTHING TO RESOLVE OUR PROBLEM BECAUSE THE LAST EMAIL THAT WE RECEIVED FROM THE CUSTOMER CARE SPECIALIST LAST WEEK THEY JUST FORWARDED OUR DEFECTIVE ITEM TO THE SERVICE CENTER AND WE NEED TO WAIT AGAIN FOR ANOTHER 60 DAYS.

THAT IS ALSO THE STATEMENT THAT WE RECEIVED FROM THEM LAST AUGUST 2, 2016. SO MEANING WE WILL START AGAIN WITH A NEW PROCESS AND AFTER TWO MONTHS AGAIN OF WAITING THEY WILL TELL US AGAIN TO WAIT FOR ANOTHER TWO MONTHS. IS THAT THE WAY THEY HANDLE THE CUSTOMER PROBLEM. IT IS VERY UNFAIR FOR US.

ON THE FIRST PLACE THAT IS THEIR FAULT BECAUSE THEY ARE SELLING ITEMS THAT ARE DEFECTIVES.THEIR SERVICE IS VERY GOOD IN TERMS OF DELIVERING NEW ORDERS BECAUSE THEY WILL RECEIVED PAYMENT BUT IN TERMS OF RESOLVING RETURN ORDER THEY DON'T TAKE ACTION BECAUSE NO PAYMENT INVOLVE.

THEY ARE ONLY AFTER THEIR SALES. I HOPE THEY WILL ACTION AFTER READING MY MESSAGE/COMPLAIN

Product or Service Mentioned: Lazada Philippines Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $800.

Preferred solution: Full refund.

I didn't like: Very bad, Prolonged return, Very bad service, Slow when solving complaints.

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LazadaPH
San Carlos City, Negros Occidental, Philippines #1221427

We're sorry to hear about your concern. May we ask for the order number for this concern so that we can help you and send an escalation email to our Partner Support team for follow ups?

For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays @ 9am - 6pm using the same link. Good day!

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