Davao, Davao
1 comment
Not resolved

I'm very frustrated with Lazada.I ordered 1 water dispenser from them.

They delivered a missing part which is the purifier, meaning, they delivered an item that didn't match the actual unit. A few days later, another item was delivered. The same order number and this time it has the purifier but unfortunately it was a defective unit. I had to send the two units back.

1 for refund because they delivered two units on the single purchase that I made and the 2nd unit was for replacement. I did get my refund for the 1st item but not the replacement. Their customer service team exchanged emails with me for 30+ times and up until now, I still didn't get my replacement. None of their support team understood my replacement request!

Very incompetent!Grrrrr!

Attached is the photo on the two items I sent back to them.

Review about: Micromatic Mwd213 Water Dispenser.

Review #822374 is a subjective opinion of a user.

1.9
Billing Practices
Turnaround Time
Privacy and Data Security
Discounts and Special Offers
Diversity of Products or Services
Customer service
Exchange, Refund and Cancellation Policy
Website
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

Had an Experience with Lazada Philippines?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
LazadaPH
#1138938
Hi,
I'm sorry to hear about what happen. I understand you're concerned on the second item you ordered as you've returned it for replacement. To assist you please provide us the order number.
By the way, please know that you may also contact Lazada PH customer service hotline at (02) 795 8900 or send an email through this link http://bit.ly/I6aQMR if you have queries or concerns. Alternatively, you may chat with them by going to www.lazada.com.ph: help center> contact us page> Chat Us. Please be aware that they are available on Monday to Friday from 9AM - 6PM.

You May Also Like

"I got a defective item form lazada and returned it same day as delivered mat. 17, 2017 but until now mar. 22, 2017 there is no resolution. I havent received..." Read more
"I purchased a laptop, see the attached photo and URL of my ordered item. The laptop that was delivered has a different features. Based from your website it shows RAM:..." Read more
"I made my online purchases at Lazada Phils..Just recently, i purchased 2 sets of QCY earphones, one for me & my friend I just received this afternoon the shipment &..." Read more
"LAZADA' Just to inform you that the delivery man of 2GO Express came today Oct. 12, 2016 at 3:45p.m. but I did not accept my order(2GO..." Read more
"#FORESTRIVER CHECK OUT THIS WORKMAN SHIP BY FOREST RIVER. We own a 2013 Vibe by FOREST RIVER. We are very picky on our unit and keep maintenance up to a..." Read more
"I called for a fencing quote and they sent MATT who arrived at the appointed time. He viewed my yard and gave me a written quote. A day later I..." Read more
"I will not recommend this brand name. I work on the warehouse before and they pay really bad. I but MK , Coach Dooney and Boorke and Tory Burch and..." Read more
"We purchased a 2009 Coachman Chaparral and from the first walk through before committing to the purchase we expressed concern over a large amout of Lady bugs inside we were..." Read more