Most helpful review
New Reviewer

How to cancel my order?

I will cancel my order because i dont have some money to pay my order and i have some problem about my family. Cause my husband dont have enough salary. And we have four kids attending in the school. We have to pay water and some fares for my childrens thats why i...
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2505 comments
#1931448

Cancelled an order but 3 months na hindi pa na refund! Nag charge na sa credit card for 3 months, paki ayos kasi pag hindi pa din nagawan ng paraan reklamo ko kayo sa DTI or saan man government agency.

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ID
#442574 Review #442574 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Bad experience for courrier staff

Lazada Philippines - Bad experience for courrier staff
Lazada Philippines - Bad experience for courrier staff
Lazada Philippines - Bad experience for courrier staff
Nagmissed call po sia. Then nag call back ako dahil iniwan ko ang phone ko sa car. There he is impolite while talking to me. Very bossy sabi nya isang tanong isang sagot cancel or redeliver. Pero katapos na namin mag usap na redilver na bukas at my inaayus pa ako.mataas na boses nya kya pinatay ko ang phone. Kya ayan sa screenshot ang msg nya. He is rude. Muntik na ako makabangga sa highblood pressure ko sa ginawa nya.

User's recommendation: Support for j&t express courrier.

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ID
#4053412 Review #4053412 is a subjective opinion of poster.
Location
Angeles City, Central Luzon
New Reviewer

Mali po Ang item deliver nyo

Helmet Evo ang order ku bkit kyt helmet ang dumating skin,,? Basahin nyo po maayos para walang reklamo ang costumer nyo
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ID
#4052005 Review #4052005 is a subjective opinion of poster.
Location
Bacoor, Cavite
New Reviewer

Cannot connect to anybody

I am trying to update my phone number and adding email account but I could not connect to the live agent . Please help me update my account information
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1 comment
#2259934

Hello Kolbe Xti, you may refer to this link to check how to update your phone and email address: https://www.lazada.com.ph/helpcenter/how-do-i-change-the-information-in-my-account-5277.html?spm=a2o4l.helpcenter.search-box.6.172c72ebmBUY7I. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

ID
#4046277 Review #4046277 is a subjective opinion of poster.
Preferred solution
Change mobile number and add email because mobile number is expired
New Reviewer

About my order was not deliver

Lazada Philippines - About my order was not deliver
My order said that was delivered but never received anything. I am really pissed off about what is happening. I badly needed the order I placed and nothing is happening with their customer service named Cleo. Automated machine that cannot do anything.

User's recommendation: Don't used the app.

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ID
#4042761 Review #4042761 is a subjective opinion of poster.
Service
Gcash Money Transfer
Loss
$2000
Preferred solution
I want to have my order today

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Panget ng serbisyo nyu hirap nyu kontakin.....magnda pa ang shoppe

Itanung ko yung aking pera 2600/tapos pwede ku po ba mapalitan ang aking number wala napo kasi ang dati komg number
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1 comment
#2259401

Hi Arlene M Hyh, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

ID
#4037589 Review #4037589 is a subjective opinion of poster.
Preferred solution
Yung pera ko....pambayad ng kuryente

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Verified Reviewer
New Reviewer

Didnt received digital purchase

I bought gcash voucher..it says it has been delivered but i didnt received any text messages from them..How do I get it?
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1 comment
#2258176

Hi Ma'am Liza C Hqy, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

ID
#4031818 Review #4031818 is a subjective opinion of poster.
Location
Pasig, Manila
New Reviewer

Got scammed

nascam po ako ng seller s lazada. bumili po ako ng gcash vouchers s kanya worth 3k pero hndi ko po nareceived .nka marked delivered n po khit wala naman akong nareceive. hindi n din po ngreresponse c seller, ng iiba din po xia ng seller account, pano po ang gagawin ko para maibalik sakin yung pera ko
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1 comment
#2257346

Hi Ymani Gjw, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

ID
#4020826 Review #4020826 is a subjective opinion of poster.
Location
Muntinlupa, Calabarzon

Item delivered but bit received

Lazada Philippines - Item delivered but bit received
Delivery name: ROBILYN BAMBA MARCELINO. Items delivered but we did not receive what we ordered. Paid it online.
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ID
#4018195 Review #4018195 is a subjective opinion of poster.
Location
Ar Rayyan, Ar Rayyan
New Reviewer

I need to change my old damage cell number which registered here in my lazada account

Sir/ Ma'am pls help my lazada account number particularly to replace my old cell phone number which was registered in my account because I cannot receive any confirmation code number everytime I need a transaction or I update my account. Pls help me

User's recommendation: Pls. Hepl me.

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1 comment
#2257345

Hi Marben R, we appreciate that you reached out to us. You may change your registered phone number by logging in your email address that is associated to your Lazada account.

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

ID
#4018173 Review #4018173 is a subjective opinion of poster.
Preferred solution
To change my old cell phone number

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

INCOMPETENCE

LEX IS ABSOLUTELY THE WORST, SUCH LIARS, DAMAGED DELIVERY, CUSTOMER SERVICE A JOKE! I THINK IF YOU COMPLAIN THEY HARASS YOU BY FAKE DELIVERY ATTEMPTS, AS ALL MY DELIVERIES ARE PROBLEMATIC NOW! SELLERS ARE ALLOWED TO ADVERTISE ITEMS THAT ARE FAKE, AND YOU RECEIVE SOMETHING MUCH INFERIOR TO WHAT YOU THOUGHT YOU WERE BUYING! LAZADA AS A CUSTOMER OF 12YRS AND MEGA PURCHASES. WHAT THE HECK IS WRONG WITH YOU!!!

User's recommendation: GOOD LUCK.

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1 comment
#2256265

Hi Ricki R Ffy, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

ID
#4016849 Review #4016849 is a subjective opinion of poster.
Pros
  • Diversity of products for sale
Cons
  • Everything seems to be problematic
Preferred solution
Company accountability! Fix the problems

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

The main problem is customer service. They are useless.

Many times I tried to deal with customer service. It's difficult to find them. If you can get though you get only pasted answers and the real question remains unresolved even after multiple tries. I can never bet on getting the product, so therefore never spend more...
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3 comments
#2254349

Hi Sir Stephen C Pwc, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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ID
#3993522 Review #3993522 is a subjective opinion of poster.
Pros
  • Great product availability
Cons
  • Risky and customer service sucks
Loss
$2000
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Activating Lazada Wallet

Original review updated by user Sep 20, 2022
The number currently linked on my Lazada account has expired. I want to activate my Lazada Wallet to process a refund but it needs verification, I can't received the code because of my expired number. It's easier to change before as what I've watch on their app tutorial but it's outdated, and it's a hassle right now
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1 comment
#2252947

Hi Ttai T., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the latest order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

ID
#3987560 Review #3987560 is a subjective opinion of poster.
Location
Pasig, Manila

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My concern is not corectly address,

A complain about the item that I received and return it on the same day because the item inside the box is a piece of wood.. And now lazada is telling me that my return/refund has been declined. Thers is no way that I am going to pay for that.
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2 comments
#2252689

Hi Sir/ Ma'am PissedConsumer3984716, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

#2256115
@lazadaph

Everybody notice, all the replies from Lazada to Pissed Consumers are copy and paste answers. They still won't help, except give a brief moment of fleeting hope and then dash you on the rocks.

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ID
#3984716 Review #3984716 is a subjective opinion of poster.
Location
Tarlac City, Central Luzon
New Reviewer

Report of fraud

Lazada Philippines - Report of fraud
Lazada Philippines - Report of fraud
Lazada Philippines - Report of fraud
Lazada Philippines - Report of fraud
Lazada Philippines - Report of fraud
Lazada Philippines - Report of fraud
I never placed an order under my name therr is also no transaction made but I received orders under my name 2 packages arrived. My son place an order under his name but I never place an order under my name. NO History of the order under my account.
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1 comment
#2252686

Hi Sir Deston Vss, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

ID
#3984300 Review #3984300 is a subjective opinion of poster.
Preferred solution
An investigation, why do I received a parcel under my name ? Its been a long time since I used my account in Lazada. My son is using his account using my cellphone, this is the first time it happened to me.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Issue about my order

Lazada Philippines - Issue about my order
Lazada Philippines - Issue about my order
My request for refund cannot be processes I've been trying for several days now, it seems theres a problem with their systemn User's recommendation: Dont ever use lazada
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2 comments
#2250714

Hi Sir/ Ma'am abdullah a Vjy, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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ID
#3969077 Review #3969077 is a subjective opinion of poster.
Loss
$200
Preferred solution
Full refund

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