Lazada Philippines Reviews

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I will cancel my order because i dont have some money to pay my order and i have some problem about my family. Cause my husband dont have enough salary. And we have four kids attending in the school. We have to pay water and some fares for my childrens thats why i...
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2505 comments
#1931448

Cancelled an order but 3 months na hindi pa na refund! Nag charge na sa credit card for 3 months, paki ayos kasi pag hindi pa din nagawan ng paraan reklamo ko kayo sa DTI or saan man government agency.

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ID
#442574 Review #442574 is a subjective opinion of poster.

Follow up my long pending order

Ako po ay omorder sa tender love ng mga gamit ni baby at ito ay naka takdsng ideliver nung sep. 14-21 nag bayad na po ako sa aking order. At ito ay wala pa ring update. Sana po ay mapansin nyo ang aking concern salamat po thank you so much and god bless po.mga order ko sa lazada at entrego mag dedeliver walang dumadating ito ay pangatlong beses na. Pls pansinin nyo sana ang akin concern.
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ID
#2910460 Review #2910460 is a subjective opinion of poster.
Location
Dagupan, Ilocos

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New Reviewer

Delivery of Parcel

It's been 8 days since i don't have any news with my parcel. What happen? Is my parcel not move again? Can you please make it delivered by tomorrow, I've been this for a week. Do your part to satisfy your costumer. How disappointing to order in your app!
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ID
#2905121 Review #2905121 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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New Reviewer

Im pissed with their service

Your customer service should be back on training. They don't know how to deal with people. They wont be able to acknowledge customer concern. Customer need to repeat the concern multiple times seemed they don't know to check order details.

User's recommendation: Train your customer service very well most specially with the product knowledge.

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ID
#2904145 Review #2904145 is a subjective opinion of poster.
Pros
  • Difficult for solve
Cons
  • Automated customer service is terrible
  • Unupdated order tracking tool
Loss
$327
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

My money wasn't refunded yet

Im not yet RECIEVING MY REFUND IN MY LAZADA WALLET FOR 5DAYS EXCEED ALREADY..MY ORDER WAS RETURN ALREADY LAST SEPT 17... SELLER IS NOT RESPONDING TO MY PROBLEM ...
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ID
#2897885 Review #2897885 is a subjective opinion of poster.
Location
Caloocan City, Manila
Loss
$691
Preferred solution
Full refund

Update

Delivery service in the Phils and products. Lazada is owned by the Ali Baba group (China). They act as selling agents and DO NOT check the products. After 1 bad experience I asked the delivery agents to open the parcels FIRST before I accepted - 2 witness were present! They refused even though I had the cash in my hand.
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ID
#2897072 Review #2897072 is a subjective opinion of poster.
Location
Lapu-Lapu City, Central Visayas
New Reviewer

I want to delete one of my 2 accounts

I want to delete my account, because someone using my account with out permission, the number registered in my account is 0961423****, Thank you abd god bless
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ID
#2893546 Review #2893546 is a subjective opinion of poster.
Preferred solution
Permanent deleting of my account,

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New Reviewer

For my deactivated seller account

I really dont understand my violation...I have many on going transaction &;; deliveries..then suddenly my seller account is deactivated..I feel so worried & deppressed.. I want my account back.. And do anything to correct my mistakes all I want is a chance..
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ID
#2891818 Review #2891818 is a subjective opinion of poster.
Loss
$20
Preferred solution
Let the company propose a solution
New Reviewer

To follow-up the delivery date of my order

Nag order ako September 11 expected date September 18 Ang dating kaso hanggang ngaun Wala parin sobrang tagal Ng delivery nio Angry bwsiiiittttt tlga..

User's recommendation: Pumili kayong magandang store .. bwsiiiittttt.

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ID
#2886702 Review #2886702 is a subjective opinion of poster.
Loss
$300
Preferred solution
Deliver product or service ordered
New Reviewer
Courier attempted delivery without texting recipient first. Recipient checked lazada in the after lunch to see order status and saw it is still at the sorting facility so she went out for errands. While she is outside, courier called to inform her he is already at the...
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ID
#2878379 Review #2878379 is a subjective opinion of poster.
Loss
$505
Preferred solution
Deliver product or service ordered

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New Reviewer

Cancelled order without my consent

LEX PH Partners LEX PH Davao buot.x mug cancel sa order sa inyohang customer. Naghulat ko sa order for almost a week then pag check sa app is cancelled. Sabi niyo mag fill out ng form within 12 hours e wala pang 12 hrs yung order ko cancel na , ano pang point ng form tapos tinawagan ko ang rider sabi hindi na daw pwede mag re-order nlang sa storeSarcasticSarcasticSarcastic. Lazada heto ba yung mga courier niyo. I am so disappointed, yung ilang araw mo hinintay at excited ka sana pero pag tingin mo cancel na pala ang order mo tapos ang reason invalid address, kahit nga sa google klarong-klaro ang address tapos sabihin niyo invalid. AngryAngryAngryAngryAngry Lazada PH Official Group sa inyo na order ko.
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ID
#2878148 Review #2878148 is a subjective opinion of poster.
Location
Davao City, Davao
Preferred solution
Deliver product or service ordered

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New Reviewer

Delivering of Items that i never order it

Just want to inform lazada if how you can monitor such thing items delivered that never been ordered. This is happening with my co-workers. That if i ordered it will delivered on my house not on my office?and how they even know my office? I think this a modus now and then .sellers used info on lazada account They used it to scam buyers. Its very sad. ill find my enemy the soonest if this will not stop. ill already uninstall my application but how they can deliver,even notification is nothing. I know this is small thing but i after for those other victims like this. I haven't take a picture of the items but this is happening many times now. I g
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ID
#2871291 Review #2871291 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Cash in FAILED on my bank it is succesfull

Hi good day i cash in on my wallet and it failed but on my bank it is successfull so how can i refund my money
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ID
#2863614 Review #2863614 is a subjective opinion of poster.
Location
Pila, Calabarzon

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Verified Reviewer
New Reviewer

Refund issue

Nag order Ako ng 20 pcs toggle switch for angle grinder 17pcs lng pinadala ni return ko pero 53 pesos lng ni refund sa lazada wallet ko
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ID
#2863206 Review #2863206 is a subjective opinion of poster.
Loss
$1013
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Return and refund

Lazada Philippines - Return and refund
Lazada Philippines - Return and refund
Lazada Philippines - Return and refund
Hi.good am po.ako po ay isang client ni lazada,omorder po aq ng cp,sa inyong seller na justic angel ung store,dumating cya nung sept.10 kaso po ang problema d po match sa ung pic sa aking na tanggap.nais ko po sna ma refund ung binayad q.ng try aq mag contact kay seller kaso binalaan nya aq kung d ko daw ulitin ung review ko at palitan ung 1 star sa 5starts d daw po nila process request q ng refund sna po mapansin nyo email ko kc po sayang ung pera ko po.pang online sna ng anak ko ung cp kaso d rin magamit at sira puro gasgas.salamat po
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ID
#2860884 Review #2860884 is a subjective opinion of poster.
Loss
$2367
Preferred solution
Full refund
New Reviewer

Got scammed with what was delivered and Lazada rejected my request for refund (ordered dog stairs worth 1.4k, got a worthless plastic container)

Lazada Philippines - Got scammed with what was delivered and Lazada rejected my request for refund (ordered dog stairs worth 1.4k, got a worthless plastic container)
Lazada Philippines - Got scammed with what was delivered and Lazada rejected my request for refund (ordered dog stairs worth 1.4k, got a worthless plastic container)
Lazada Philippines - Got scammed with what was delivered and Lazada rejected my request for refund (ordered dog stairs worth 1.4k, got a worthless plastic container)
Lazada Philippines - Got scammed with what was delivered and Lazada rejected my request for refund (ordered dog stairs worth 1.4k, got a worthless plastic container)
Lazada Philippines - Got scammed with what was delivered and Lazada rejected my request for refund (ordered dog stairs worth 1.4k, got a worthless plastic container)
Ordered what was advertised (dog stairs), what was delivered was a plastic container. Obviously, I had been scammed so I requested for a refund since I never ordered a plastic container, in the first place, and the item they delivered to me was basically, worthless. Lazada immediately rejects my request for a refund. They, essentially, protect scammers who rob buyers.

User's recommendation: Just order from Shopee. So much better in dealing with sellers who scam buyers.

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ID
#2860840 Review #2860840 is a subjective opinion of poster.
Product
Lazada Philippines Website
Loss
$28
Preferred solution
Full refund

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