Lazada Philippines
Lazada Philippines Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lazada Philippines has 2.0 star rating based on 3859 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Lazada Philippines to a friend or colleague.
- Rating Distribution
Pros: Cash on delivery, Fast delivery, Affordable prices.
Cons: Poor customer service, Customer service, Very poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lazada Philippines has 2.0 star rating based on 3859 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Lazada Philippines to a friend or colleague.
- Rating Distribution
Pros: Cash on delivery, Fast delivery, Affordable prices.
Cons: Poor customer service, Customer service, Very poor customer service.83% of users think that Lazada Philippines should improve its Customer Service.
50% of users say that they might use Lazada Philippines in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Order somewhere else or buy it directly in a shop to be sure", "Lazada was deducted my gcash account", "Cash on delivery don't use e wallet", "DONT *** BUY IN LAZADA ESPECIALLY THE COURIER, THE *** LEX PH", "I bought a "Lenovo laptop brand new original Intel core i7 10510U 16G DDR4 RAM 512G SSD HD Gaming Office Laptop 15.6-inch Business Laptop 2-year warranty" via Lazada, unfortunately the fingerprint scanner stopped working so I couldn't log in, The seller didn't respond to my inquiries and I also found out that it's not an original Lenovo laptop but a fake, so I want my money back,".
Most users ask Lazada Philippines for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Lazada Philippines Reviews
"Experienced delayed delivery by LEX Meycauayan - Lazada Phils Courier"
Order of 2 tires was picked by LEX Meycauayan Phils last Sept 13 and indicated in delivery tracker to be delivered Sept 16,2024 but up to this time 8:45pm...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Getting worse and worse with them
The helpline is absolutely useless and unable to help. For weeks, I've been missing a paid order and there's absolutely no solution from them.
All I hear from them is to wait and wait for your parcel. They're trying to improve, as they say, but they're getting worse and worse. You're just losing money with them. After being a loyal customer, I've started to worry about my money.
They will not help you at all. I guess they have uneducated employees.
- Was good
- Getting worse
Preferred solution: Deliver product or service ordered
User's recommendation: Order somewhere else or buy it directly in a shop to be sure
How to cancel my order?
I will cancel my order because i dont have some money to pay my order and i have some problem about my family.
Cause my husband dont have enough salary.
And we have four kids attending in the school.
We have to pay water and some fares for my childrens thats why i cancel my order. Cause we cant afford to pay my order. And then my husband scolded me why i have to order some tablets.And for our everyday we spend money to buy some food.
And I hope you will understand my situations.
MAY GOD BLESS YOU :)
Makati, National Capital Region
LEX PH should be removed as your logistics partner
Hi, Ladaza, I've ordered a lot of things from your store. So far, all of our transactions are okay and smooth, until LEX Ph became your logistics partner.
Not only that you charge amount for their delivery service but this Lex PH is poor at handling your customers. To remind you, online stores exist for the purpose of eliminating hassles for shoppers and atleast ease their burdens, but here you are, with your new logistics partner, aggravating our problems as consumers.
I've been waiting for my order for 2 weeks past the estimated date of delivery. I have also reported this matter to your customer service twice, but to no avail.
I never failed on tracking my order, but was amazed that for 5 days, there has been no progress at all.
Hopefully, you'll consider removing LEX PH or atleast remind them of their job. This may affect your entire business, if more and more customers will experience this poor delivery service of LEX PH.
Preferred solution: Deliver product or service ordered
lex damaged my order which took me almost a month in finding a seller overseas that can provide me the size and functionalities i need..waited for 10 days for my parcel to arrive only to be told that it was damaged and will not be delivered..the item was to be used for our interior design project..we’ve scheduled an installer on the day it was supposed to be delivered...also now we can’t proceed with the next phase of the project since we need to measure the remaining space of the wall first once the item was installed..imagine the stress, hassle, inconvenience, and lost time this has caused!
Replying to
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Received a Damage TV!
Received a damage TV, but I can't return it due to No Customer Service to speak with!
What kind of Company is this? You don't have Customer Service to deal with the Issue?
I am here abroad I can't even speak to anyone for a Return / Change/ Refund!
Why do you have a Chat Bot anyway?
Scam!!!
User's recommendation: Dont buy from this company!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Problem about the refund
I ordered a few days ago, but they cancelled my order. I paid via card.
The problem is, I cannot get the refund back to the card because it's a company card and only the company is allowed to put money onto the card. Is there any other way to send back my money?
It's 9637 Philippine pesos. Please help me to get my money back so that I can order again from another store or pay for the same item.
- Good company
- Nedd a refund
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Theres no help at all
The customer support is a joke! Sellers are scammers and rude!
The seller will take your money but won't be sending your items or not be sending all your ordered items! And Lazada won't help at all. The sellers will just keep on rejecting and then you just have to accept you gave them free money for nothing!
I hate these kinds of businesses! Very untrustworthy.
- Cod payment method
- Lots of fake chinese sellers and lazada is doing nothing
- Theres no customer support with toll free number
- Lazada chat no live person assist
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Account Frozen during sign-up
I joined their Facebook page that took 2 days for approval, i opened a chat and sent 3 messages about my problems logging in and left the chat open for 3 hours there was no response. I gave up waiting but left the chat open for an additional 24 hours still no reply.
I sent an email to their privacy center, is the only one found on their site, after a week, still no reply. The option to use private email is not available at sign-up contrary to what the help page instructors, I've had to use 3rd party login using Google, Facebook and Apple, all 3 were frozen after registration and at 1st attempt to login. I asked a local friend to create an account and he was frozen as well, unfortunately calling is still expensive for prepaid users which most are still over there so he couldn't call as well. They should have the option at least for text messaging if that's still the norm, 8 light have been able to do that..
so no email, no chat, and no text, just landline long distance call. Not an option for me, unlocking 3 accounts will take some time together reregistration of it and i can't predict the charges incurred but it will be expensive,i suspect at least 20 minutes of conversation for me to explain and them to act,10 minutes for 3 accounts in turn of each other. The site suggested joining the members group for knowledgeable answers. I joined 2 members' group and asked for help, neither one replied, it was mostly for advertising or supporting products that they purchased, not a members support group, both of them.
That's 8 different ways of attempts including the phone call from this site, the number wouldn't connect. I've exhausted all avenues and will try their competitor, shopee
No tech support to contact. I emailed their data privacy address, the only one found and no reply. They don't have an email address in this day and age, it's ridiculous.
My account was frozen after i created it, at my initial login attempt after it was registered. Why?
- Good products on sale
- No support for international buyers
Preferred solution: I would like all three of my accounts unfrozen Google Facebook and Apple
User's recommendation: I found no resolution. The contact number provided by this site didn't work either
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unauthorised transaction
Hello once again...I want to update the case that I consulted to last June 27 2024.,,your last update was June 28 2024
Merchant ticket mobile number status
Lazada 142190*** *390******** success
Transaction ID merchant order Id transaction amount transaction date and time
711022*** *024062****391085****5486** **,000.00 June 27 2024 14:23:47 SUCCESS
Preferred solution: Kind of refund ànd answer about the case my concern about but it's been 2 weeks til now no answér yet.,
User's recommendation: So far good but very slow to solve the issue that about my concern...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Online payment process lazada
Company fixed the issue and I have been provided with full refund. Please full refunds my money why lazada payments online I never use payment process 5600 she get my gcash account.
Bakit nabawasan ang laman ng Gcash ko? May nag-transaksyon na Lazada payments online.
Paki-balik po nang maayos yung pera na iyon. Hindi pa sa akin iyon.
Pakibalik po yung pera ng account ko, iyan po'y hindi ko talaga ginamit. May ibang tao na kumuha ng laman ng Gcash at binayad sa Lazada payment.
- Yes
Preferred solution: Full refund
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Verified Reviewer
Resolved: Lazada customer services scam
I wonder if customer services have a deal with sellers who do not deliver what is ordered. It's impossible to get a refund.
Customer services do nothing. They are probably on the take.
- Customer services are a waste of time
Preferred solution: Full refund
User's recommendation: USE SHOPEE
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Verified Reviewer
I want help to refunds my money funds in my gcash account
Please help me back my money para sa mga anak ko balik niyo po bakit kayo nagbawas ng ganun kalaki halaga di nman ako ng order.una LCD damage Yung cellphone ko black na Kaya di maopen Kya ginawa unregistered ko account ko para matransfer sa ibang phone pagka tapos yun mga proceso pagka update ko sa bagong phone nawala na laman ng gcash ko please send me back the money
Preferred solution: Full refund
User's recommendation: Please help me my transaction to my account send me back
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
COMPLAINT FOR BEWELL SHOP LAZADA PLATFORM
Good day! I'd like to raise this concern directly to the legal department as one of the shop in Lazada Platform we're not doing their part to cooperate with us and give back to us it's either the money we've paid or the lacking parts on the item they've sent to us.
Multiple times I've tried to ask for help from the Lazada APP help center but it makes no sense, they didn't help! Hoping for a positive response on this! We've paid for the item that we CANNOT USE!
Lazada Platform should have standards for accepting sellers from China!!! They are too rude and dishonest!!!
- Not applicable to resolve the complaint
Preferred solution: Full refund
User's recommendation: Don't try to place order to BEWELL SHOP as they sent incomplete items, and then will ask you to cancel the return/refund button, they will also ask you to place order again thru after sales link and then no order will be sent. It's a SCAM! 800pesos just flew very easy!! And here's the Lazada app CLEO who is likely as stupid when you communicate the complaint to them!!
Christchurch, Canterbury
Until now i did not receive my ordered item
your system is very unfair for the customers. because if parcel is already shipped your system can't cancel the transaction even if its beyond the estimated date of arrival.
I believe my parcel is already lost in transit because i cannot search its tracking number with your courier. so therefore i will never refunded because your system cant cancel it.
User's recommendation: correct your system.
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Verified Reviewer
MY NUMBER AND ADDRESS IS BEING USED
Hello. I've been receiving text messages from lazada riders that I have a parcel.
Even my landlord has been disturbed because of it.
I'm outside the country and I have not ordered anything from Lazada. I Know that I dont have anything pending because lazada usually sends email if you have an order and I can see it too on my lazada account.
ON WHICH I DONT HAVE ON BOTH. EMAIL AND LAZADA ACCOUNT.
Anyone experiencing the same??
Preferred solution: answer why my personal details are being used
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Verified Reviewer |
Riyadh, Riyadh Region
Why Lazada are not replying to my email I already give the merchant I'd number
Why I have a payment in Lazada I didn't order anything! And my transaction in Lazada has cleared they already check it ... LAZADA must return my 22thousand if not I will ask raffy tulfo of help
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cebu City, Province Of Cebu
For refund of my unauthorized transaction
There is an sms ai received , it is about validation my gcash acc but I didn't expect that is a scam and my gcash money was lost and I received a message from gcash that I successfully paid worth 1033 in lazada ph but I didn't do that actually I don't have lazada app.
About
, , , ,
LAZADA Philippines is an online shop that offers a wide variety of products. It is presented to provide a convenient, worry-free online shopping experience to its customers. The company features free delivery. It offers 14-days returns policy. LAZADA Philippines allows its customers to shop at any time and any place, providing a number of deals in books, electronics, phones and accessories, computers, hardware, home and living, home appliances, etc. The shop also sells travel and luggage, beauty, jewelry and watches, toys, kids and babies, fashion, and sports products. LAZADA Philippines is owned by Rocket Internet. It is presented in such countries as in Indonesia, Thailand, Vietnam, and Malaysia, etc.
Lazada Philippines is ranked 105 out of 830 in Auctions and Marketplaces category
Asia, Worldwide, Other, USA
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It's easy to cancel an order if it's not shipped yet, just wondering why would you come here for complaint while it is your own fault. In the first place you shouldn't have ordered anything if you can't pay for it.
Cancelled an order but 3 months na hindi pa na refund! Nag charge na sa credit card for 3 months, paki ayos kasi pag hindi pa din nagawan ng paraan reklamo ko kayo sa DTI or saan man government agency.
naka tangap po ba kyo ng lbc remmittance num? ako din po mag 1month na wala na natatangap
Hoy lazada makipag coordenate daw kau sa gcash about sa repound ko 1month na wala paren action mag rereklamo ako sa nakakataas kaya action kailangan ko
Please cancel my order 300858****02826. nagkamali lang po ako ng order.
napaka bagal ng serbisyo ng deliver nyo walang progresss
@lazadaph you seem to only comment on feedbacks without order number or contact number. Not to mention your replies are automated, why even bother?
My feedback has order number but you just ignored it. You suck do you know that
Kapal ng mukha niyo. oorder order kayo tapos dami niyo rason para i cancel.
pinag hirapan na yan ng seller balutin, lagyan ng sticker at dalhin sa drop off. Sayang na pinambili sa pambalot at sa cost ng sticker label, GAnun ganun na lang. YOu have all the time in the world para pag isipan ng isa hanggang ilang oras to decide and click yung purchase. Hindi namilit ang seller na bentahan kayo.
Tapos kung makautos kayo sa seller na i cancel yung order niyo, bakit marunong ka umorder hindi ka marunong mag cancel? OBOB lang?
mananakot pa na hindi niyo na lang tatanggapin kapag dumating sa inyo? Eh sino ba may sabing umorder kang * indot ka?
please cancel Order #288525****06126 as I am pretty sure it will be ariving beyond the time estimated. By that time, I have already gotten the other one.
The item is still not shipped and packed. goddamit~
Please cancel my order #272704****45004 because I realized that the item that I've ordered is not correct. can't cancel now the order because it's been packed by seller...