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Lazada Philippines

Lazada Philippines

www.lazada.com.ph
What is your customer experience with Lazada Philippines?

Lazada Philippines Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Lazada Philippines has 2.0 star rating based on 3896 customer reviews. Consumers are mostly dissatisfied.

  • 17% of users would likely recommend Lazada Philippines to a friend or colleague.

  • Rating Distribution
  • Pros: Cash on delivery, Fast delivery, Affordable prices.
    Cons: Poor customer service, Customer service, Very poor customer service.

View full overview ›

Media from reviews

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Lazada Philippines - My refund did not comeLazada Philippines - TO SAVE OTHER PEOPLE FROM LOOSING THERE MONEY,Lazada Philippines - I need to unlock my frozen accountLazada Philippines - I need to unlock my frozen account - Image 2Lazada Philippines - I need to unlock my frozen account - Image 3Lazada Philippines - Question about fast cash not withdrawalable
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Top Lazada Philippines Reviews

Positive Review

"Item nexguard no item inside"

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Hello Lazada, I need help. The item I received today was a scam; there was no parcel inside the parcel I bought. The store is not a legitimate seller. Can...

Critical Review

"WORST CUSTOMER SERVICE"

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If you return a defective item, the money will go into the Lazada Wallet. There is no way to get the money out of the wallet, and their customer service is...

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KELLY G Xog

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Money back

Lazada Philippines - Money back

I would like to report a wrong bank transfer that occurred on May 5, 2025, at 9:49 PM. I mistakenly selected the wrong bank name ALIPAY PHILIPPINES INC instead of RCBC Bank. The correct RCBC account number should have been 905515**** with the amount of Php 14,200.

I followed up with CTBC Customer Service, and according to their investigation, the funds were credited to a Lazada Wallet is the number that 09551**** because the account used was under Alipay.

All I asking please help me , to how my money back to me

Here are the details of my bank account for your reference:

Account Name: Jacquilen Glino

Amount: Php 14,200

Date: May 5, 2025

View full review
Loss:
$14200

Preferred solution: Full refund

Ashaki Csl

How to cancel my order?

I will cancel my order because i dont have some money to pay my order and i have some problem about my family.

Cause my husband dont have enough salary.

And we have four kids attending in the school.

We have to pay water and some fares for my childrens thats why i cancel my order. Cause we cant afford to pay my order. And then my husband scolded me why i have to order some tablets.And for our everyday we spend money to buy some food.

And I hope you will understand my situations.

MAY GOD BLESS YOU :)

View full review
2506 comments
Guest

It's easy to cancel an order if it's not shipped yet, just wondering why would you come here for complaint while it is your own fault. In the first place you shouldn't have ordered anything if you can't pay for it.

Guest

Cancelled an order but 3 months na hindi pa na refund! Nag charge na sa credit card for 3 months, paki ayos kasi pag hindi pa din nagawan ng paraan reklamo ko kayo sa DTI or saan man government agency.

Pricilla Ods
reply icon Replying to comment of Guest-1931448

naka tangap po ba kyo ng lbc remmittance num? ako din po mag 1month na wala na natatangap

Derrell Ffn
reply icon Replying to comment of Guest-1931448

Hoy lazada makipag coordenate daw kau sa gcash about sa repound ko 1month na wala paren action mag rereklamo ako sa nakakataas kaya action kailangan ko

Guest

Please cancel my order 300858****02826. nagkamali lang po ako ng order.

Breezy Jap

napaka bagal ng serbisyo ng deliver nyo walang progresss

Jinky H

@lazadaph you seem to only comment on feedbacks without order number or contact number. Not to mention your replies are automated, why even bother?

My feedback has order number but you just ignored it. You suck do you know that

Guest

Kapal ng mukha niyo. oorder order kayo tapos dami niyo rason para i cancel.

pinag hirapan na yan ng seller balutin, lagyan ng sticker at dalhin sa drop off. Sayang na pinambili sa pambalot at sa cost ng sticker label, GAnun ganun na lang. YOu have all the time in the world para pag isipan ng isa hanggang ilang oras to decide and click yung purchase. Hindi namilit ang seller na bentahan kayo.

Tapos kung makautos kayo sa seller na i cancel yung order niyo, bakit marunong ka umorder hindi ka marunong mag cancel? OBOB lang?

mananakot pa na hindi niyo na lang tatanggapin kapag dumating sa inyo? Eh sino ba may sabing umorder kang * indot ka?

Guest

please cancel Order #288525****06126 as I am pretty sure it will be ariving beyond the time estimated. By that time, I have already gotten the other one.

The item is still not shipped and packed. goddamit~

Moses L Pdt

Please cancel my order #272704****45004 because I realized that the item that I've ordered is not correct. can't cancel now the order because it's been packed by seller...

Guest

I think she is in the habit of spendng money her husband doesn't have and he put his foot down and said no more.

Guest

*** buyer. idot

Ranyah Cap

Hi marianimfa123, please be guided that it is your discretion if you want to receive your item. Please be also reminded that it will affect your profile status on Lazada if you cancel your item.

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Tatyana Yxy

lazada delivery boy threaten me its not safe to buy online with delivery boy you dont know

Ranyah Cap
reply icon Replying to comment of Tatyana Yxy

Hi UnderstoodGorilla655, we would like to thank you for providing us feedback. This way, we can do improvements especially in this area of your concern.

Rest assured that this is noted and that we are working very hard to provide a better online shopping experience to our valued customers like you. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

Guest
reply icon Replying to comment of Tatyana Yxy

Tell me more as I have found the delivery men (not boy) to be very friendly and helpful. Did he ring your bell and threaten you with no provocation from you?

Sounds fishy. Also, when you call a man a boy it shows your superior feelings concerning others.

Guest

please cancel my order 246952****51867 thank you

Lawton Utt

Paki cancel narin po saken kasi po walang pangbili ng gamot ng aking tatay plss paki cancel na young order ko po Number0905415****

Delton Krj

plsss cancel my order Order #243174****46154 i have duplicate order i tried cancelling them all but i didnt notice i didnt get to cancel the left 1 so plss its already on process when i check it after a few days and i can cancel it plss cancel it i am lacking money right now to pay it and i thought my mom would add up some money but she dont want plsss cancel it

Guest

Please cancel my order #238663****58356 and #238663****58356 thank you

View more comments (2505)
Mary A Kjg
map-marker Makati, National Capital Region

LEX PH should be removed as your logistics partner

Hi, Ladaza, I've ordered a lot of things from your store. So far, all of our transactions are okay and smooth, until LEX Ph became your logistics partner.

Not only that you charge amount for their delivery service but this Lex PH is poor at handling your customers. To remind you, online stores exist for the purpose of eliminating hassles for shoppers and atleast ease their burdens, but here you are, with your new logistics partner, aggravating our problems as consumers.

I've been waiting for my order for 2 weeks past the estimated date of delivery. I have also reported this matter to your customer service twice, but to no avail.

I never failed on tracking my order, but was amazed that for 5 days, there has been no progress at all.

Hopefully, you'll consider removing LEX PH or atleast remind them of their job. This may affect your entire business, if more and more customers will experience this poor delivery service of LEX PH.

View full review
Loss:
$5
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

200 comments
Guest

lex damaged my order which took me almost a month in finding a seller overseas that can provide me the size and functionalities i need..waited for 10 days for my parcel to arrive only to be told that it was damaged and will not be delivered..the item was to be used for our interior design project..we’ve scheduled an installer on the day it was supposed to be delivered...also now we can’t proceed with the next phase of the project since we need to measure the remaining space of the wall first once the item was installed..imagine the stress, hassle, inconvenience, and lost time this has caused!

Guest

This is very true, LEX PH has no standards at all with their delivery and my packages have been arriving lately instead of the promised delivery dates. Please find a better option Lazada

Guest

ang order ko nga ngayon lang dumating pero may bukas sa taas nang packaging tapos para nang walang laman kasi ang gaan tas puro plastic ang loob courier name JUNER BANTA LUZADA

Disha Err

Agree, abnormal pa mga rider ng LEX PH, received na yung status ng order ko pero di ko pa na receive ang order ko. dalawang besis na nagyari sakin to LEX PH ano na?

Guest

Totoo po ito basura ang lexph

Guest

I COMPLETELY AGREE WITH THIS. My order hasn’t even arrived yet, but here is a breakdown of my experience so far: I placed the order on 05 Jun 2020 1 day to be packed by seller 2 days* to be handed to logistics partner 4 days to be handed to freight partner 3 days* before departing Japan 1 day to clear customs and be passed to log.

fac. Cainao 1 day to depart log. fac.

Cainao 7 days* to arrive at LEX PH *excluding Sundays In summary, my order: Spent ONLY 10 days in Japan Took LESS THAN A DAY to reach the Ph Yet, spent 7 DAYS to travel WITHIN THE MANILA AREA And will likely take 2 more weeks before arriving in Cebu, and finally reaching me. I will make an official review once my order has FINALLY ARRIVED.

Guest
reply icon Replying to comment of Guest-1883938

Lol should have research the delivery courier before ordering, never again lex ph im disappointed truly i should have receive my order days ago but still no news its always on transit

Guest

2 days transit plang po ako, natakot na po ako baka magiging katulad sa inyo. ay nako po. wag naman.

Guest

Nag order ako May 5. According to Lazada the earliest delivery is May 14 and the latest is June 3.

As of this writing June 6 na and when I am tracking my package ay May 29 pa na sinasabi na will be handed over to the delivery partner. Late na nga dumating sa Pinas at late na din delivery??? Aba, my shipping fee p!!!??? Hassle ang LEX PH., LAZADA PLEASE!!!

PALITAN NIYO NA LEX OR PAGSABIHAN NIYO SILA!!!

Nbbwasan tiwala nmin mga customers niyo sa erratic services no LEX.. ty..

Guest

Nag order ako April 30 hanggang ngayun Wala pa akong natatanggap more than 10 days na Yun sa logistics facility sa mandaue! Tangina, patu ang kuya ko nag order sa around February or March pero Wala pang dumadating hanggang ngayun!

Naka tambak lahat sa mandaue city sa logistics facility! Tangina!

Colten Vnn
reply icon Replying to comment of Guest-1866241

Cebu mam/sir? Nadawat na imo order?

Same issue. Naabot ako parcel sa Mandaue Hub June 8, hantod karon wa jafun gi deliver. 11days na nga naa sa Mandaue Hub akong parcel.

Laspas na kaayu sa delivery date. -_-

Guest

i am a bit dissappointed... i just received a message from lazada that the bag i order 2 months ago has been canceled by the courier LEX PH..

i just found out thru facebook that there are many complaints from other customers and their service is very unprofessional...i can wait naman if they wouldn’t be able to deliver my parcel on time dahil sa ecq.. hindi man lang sila nagtry icontact ako....

Guest

where is my order? been on transit for 5 days it was only from laguna sorting station.

it is very stressful considering its been paid and the product is already out of stock. LEX Ph should improve their system

Guest

I totally agree . I have 4 ordera pending till now & failed delivery . INUTIL

Guest

Nag txt ako ng maaga kung sa ipa deliver yung item. Parang bobo hindi marunong mag basa ng txt

Guest

I have also experienced poor service from lex. Just wasted money.

Ceil Tnr

Inbounded na akin two days pero di parin nakaka alis sa facility

Guest

Grabe pagkatamad ng courier na to

Guest

Akala ko ako lang nakaka-experience ng ganto. Dalawang order na hindi nadedeliver sakin.

Guest

LEX PA POTANGINA MO NYO. PANGET NG RASON NYO DAAN NYO LANG SA MGA VOLCANIC ERUPTIONS GANON MGA NEW YEAR.

POTANGINA NYO KAYO SADJANG TAMAD LANG KAYO MGA HAYOP KAYO MGA ULOL. 23 DAYS IN TRANSIT UNG POTANGINANG PACKAGE KO MGA ULOL TATAMAD NYO WAG NA KAYO MAG TRABAHO MGA ULOL PUTANGINA NYO

View more comments (199)
Mary Geeshelle

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dubai, Dubai

BEWARE FAKE ADS at Xiaomi Official Store Global on Lazada

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Lazada Philippines - BEWARE FAKE ADS at Xiaomi Official Store Global on Lazada
Lazada Philippines - BEWARE FAKE ADS at Xiaomi Official Store Global on Lazada - Image 2
Lazada Philippines - BEWARE FAKE ADS at Xiaomi Official Store Global on Lazada - Image 3

Beware of Fake Promises My Disappointing Experience with Xiaomi Official Store Global on Lazada

I was eagerly waiting for the release of the Xiaomi Pad 7 in the Philippines. So, when I saw it available on Lazadas Xiaomi Official Store Global, I didnt hesitate to place an orderespecially since they had a great offer, including two out of three promised freebies.

However, to my disappointment, I received my order without any of the promised freebies!

Despite their clear advertising, they failed to deliver what was stated on their product page. False advertising and misleading information!

This experience has made me question the credibility of this store.

(See attached pictures)

View full review

User's recommendation: If you’re considering buying from them, be cautious!Check the details carefully, and don’t fall for fake promotions.

MFI F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Paris, Paris

LAZADA SCAMMER

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Lazada Philippines - LAZADA SCAMMER
Lazada Philippines - LAZADA SCAMMER - Image 2
Lazada Philippines - LAZADA SCAMMER - Image 3

Lazada is a scam, I ordered 3 items, which I paid with my VISACARD, the items were not delivered to me and LAZADA refuses to reimburse me. It's a scam!

View full review
luciana p Smj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Singapore, Singapore

Refund issues

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Lazada Philippines - Refund issues

magandang araw po,gusto ko po sanang magtanung kong kelan nyo ba i refund pera ko sa debit card ko,ang tagal kasi,mag order sana ako ng gusto ko hindi ako maka pag order kasi naka hold pera ko,sana actionan nyo,palagi pa naman akong nag oorder sa lazada,maraming salamat po

View full review
Rachelle anne I

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Question about fast cash not withdrawalable

Lazada Philippines - Question about fast cash not withdrawalable
Lazada Philippines - Question about fast cash not withdrawalable - Image 2

Why is my Lazada wallet not withdrawing to my GCash account? What process can I do to withdraw from my Lazada wallet?

View full review

Preferred solution: Withdraw my lazada wallet

Juliet P Jhr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong product

Lazada Philippines - Wrong product
Contains 1 confidential file for company representatives

Ive ordered Gell smart TV but they gave us a Led TV only. I dont know if this is an honest mistake or they trying to scam us. I have sent them a message and i want them to send me the smart TVthat i order or just give me back the money i have paid them.

View full review
Loss:
$220

Preferred solution: The exact Smart TV that i have ordered or they can give my money back

MFI F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lazada so bad

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I placed 3 orders at Lazada Philippines, which were paid for by VISA card. I have not been delivered these orders; I can see that these orders, delivered by JT Express Philippines, are held by customs.

I asked Lazada to cancel and refund these orders, but nothing has changed. This is purely a scam!

View full review
Loss:
$75

Preferred solution: Full refund

User's recommendation: Don t order in Lazada an never pay by credit card

Ro da lla G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To inform my refund payment issues

Lazada Philippines - To inform my refund payment issues
Original review updated Dec 17, 2024

I dont have any orders from lazada but how come the lazada get payment for my gcash acount. Can get a refund for this matter.

Following the details pls be responsible for this matters gcash company compying you to refund also the payments how many days i m waiting for the refund. My gcash account phillipines is +639350****01 trough my account gcash. I have the lazada reffence number billing.

Pls review my payment transaction. In the billings i need a refund pls

View full review
Loss:
$15

Preferred solution: Full refund

Al S Dhk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Received a Damage TV!

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Lazada Philippines - Received a Damage TV!
Lazada Philippines - Received a Damage TV! - Image 2
Contains 2 confidential files for company representatives

Received a damage TV, but I can't return it due to No Customer Service to speak with!

What kind of Company is this? You don't have Customer Service to deal with the Issue?

I am here abroad I can't even speak to anyone for a Return / Change/ Refund!

Why do you have a Chat Bot anyway?

Scam!!!

View full review

User's recommendation: Dont buy from this company!

Trevar Pmm
map-marker Pickering, Ontario

Not addressing my concern using the app

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The return label that lazada gave me was expired according to your logistics partner. The expiration of the return label was march 5 and i dropped off the items at JNT last March 3 . They dont want to receive the items co according to them its no longer on their portal.

View full review
Johnel Eyx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

I need the label for return item.

I want to return the item through online and it was approved to return. I got the tracking no. for return but i need the label.

View full review

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Jun 11, 2021

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Anonymous
map-marker Buenos Aires, Ciudad Autonoma De Buenos Aires

I cannot login to my Lazada account. I was asked to contact Customer Service

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Their customer service number keeps on ringing. No one ever answered my call. They will just lock your account without any reason

View full review

User's recommendation: Remove Lazada app in your phone.

Eric G Dyt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problem about the refund

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Lazada Philippines - Problem about the refund
Contains 2 confidential files for company representatives

I ordered a few days ago, but they cancelled my order. I paid via card.

The problem is, I cannot get the refund back to the card because it's a company card and only the company is allowed to put money onto the card. Is there any other way to send back my money?

It's 9637 Philippine pesos. Please help me to get my money back so that I can order again from another store or pay for the same item.

View full review
Loss:
$9637
Pros:
  • Good company
Cons:
  • Nedd a refund

Preferred solution: Full refund

Jeremiah B Nzk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account Frozen during sign-up

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Lazada Philippines - Account Frozen during sign-up
Lazada Philippines - Account Frozen during sign-up - Image 2
Updated by user Jul 28, 2024

I joined their Facebook page that took 2 days for approval, i opened a chat and sent 3 messages about my problems logging in and left the chat open for 3 hours there was no response. I gave up waiting but left the chat open for an additional 24 hours still no reply.

I sent an email to their privacy center, is the only one found on their site, after a week, still no reply. The option to use private email is not available at sign-up contrary to what the help page instructors, I've had to use 3rd party login using Google, Facebook and Apple, all 3 were frozen after registration and at 1st attempt to login. I asked a local friend to create an account and he was frozen as well, unfortunately calling is still expensive for prepaid users which most are still over there so he couldn't call as well. They should have the option at least for text messaging if that's still the norm, 8 light have been able to do that..

so no email, no chat, and no text, just landline long distance call. Not an option for me, unlocking 3 accounts will take some time together reregistration of it and i can't predict the charges incurred but it will be expensive,i suspect at least 20 minutes of conversation for me to explain and them to act,10 minutes for 3 accounts in turn of each other. The site suggested joining the members group for knowledgeable answers. I joined 2 members' group and asked for help, neither one replied, it was mostly for advertising or supporting products that they purchased, not a members support group, both of them.

That's 8 different ways of attempts including the phone call from this site, the number wouldn't connect. I've exhausted all avenues and will try their competitor, shopee

Original review updated Jul 28, 2024
Chat is not accessible to those who have problems with the sign-up, you need to login. I can't call the landline, it's international calling.

No tech support to contact. I emailed their data privacy address, the only one found and no reply. They don't have an email address in this day and age, it's ridiculous.

My account was frozen after i created it, at my initial login attempt after it was registered. Why?
View full review
Pros:
  • Good products on sale
Cons:
  • No support for international buyers

Preferred solution: I would like all three of my accounts unfrozen Google Facebook and Apple

User's recommendation: I found no resolution. The contact number provided by this site didn't work either

About

Related Companies

Alibaba Group, Aliexpress, Lazada Malaysia, MoneyGram, Cainiao Network

Summary

LAZADA Philippines is an online shop that offers a wide variety of products. It is presented to provide a convenient, worry-free online shopping experience to its customers. The company features free delivery. It offers 14-days returns policy. LAZADA Philippines allows its customers to shop at any time and any place, providing a number of deals in books, electronics, phones and accessories, computers, hardware, home and living, home appliances, etc. The shop also sells travel and luggage, beauty, jewelry and watches, toys, kids and babies, fashion, and sports products. LAZADA Philippines is owned by Rocket Internet. It is presented in such countries as in Indonesia, Thailand, Vietnam, and Malaysia, etc.

Lazada Philippines reviews and complaints

Lazada Philippines is ranked 137 out of 972 in Auctions and Marketplaces category

Area Served

Asia, Worldwide, Other, USA

Payment Methods

VISAMasterCardPayPalAmerican Express

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