Lazada Philippines

I will cancel my order because i dont have some money to pay my order and i have some problem about my family.

Cause my husband dont have enough salary.

And we have four kids attending in the school.

We have to pay water and some fares for my childrens thats why i cancel my order. Cause we cant afford to pay my order. And then my husband scolded me why i have to order some tablets.And for our everyday we spend money to buy some food.

And I hope you will understand my situations.

MAY GOD BLESS YOU :)

Dear Giftaway and Lazada Customer Support,

I am writing to formally lodge a complaint regarding my recent purchase of six (6) Electronic Gift Certificates (EGCs) worth 500 each from the Giftaway Lazada Store. Despite the successful completion of my order and payment, I have not received the EGCs that I purchased.

This issue has caused significant inconvenience as I urgently need these EGCs for bill payment purposes.

As of this writing, no valid EGC codes have been delivered to my account, email, or any designated communication channel associated with my purchase.

I have fulfilled my obligation as a customer by completing the payment in good faith, and I expect the purchased digital products to be delivered within the promised timeframe. The delay and lack of delivery are unacceptable, especially considering the urgent nature of my intended use.

Therefore, I respectfully demand an immediate resolution to this matter. Specifically, I request that:

1. The six (6) EGCs worth 500 each be delivered to me without further delay; or

2.

A full refund be processed immediately if delivery cannot be completed.

Please investigate this matter urgently and provide a clear update on the status of my order.

I expect a prompt response and resolution within the soonest possible time.

Thank you for your immediate attention to this concern. I look forward to your swift action and satisfactory resolution.

Sincerely,

***

Order Number: 110712****776256

Registered Email Address:

***

Contact Number: ***

Good day.

I am a loyal Lazada customer and have been using the platform for a long time because of the great vouchers, coins, and sale promotions. However, during the 6.6 sale, I was unable to use my coins and vouchers because they did not reflect on my account.

This was very disappointing, as one of the main reasons customers look forward to sale events is to maximize these benefits.

Because of this issue, I ended up placing my order on Shopee instead. With the upcoming 7.7 sale, I would prefer to shop on Lazada again, but I hope this problem can be resolved first.

May I kindly request that you check and fix my account so I can fully enjoy the vouchers and coins available on your platform?

Thank you for your assistance.

Dear Lazada Customer Support,

Good day.

I would like to report that my Lazada account has been hacked and used by another person without my permission.

The account is under my name, registered using my valid ID and mobile number. However, the hacker changed the email address connected to the account and used it to apply for and borrow money through LazPayLater.

I want to clarify that I did not make any LazPayLater transactions or loans.

Despite this, I am currently receiving collection messages and notifications regarding the unpaid balance.

I respectfully request the following actions:

1. Immediate investigation of the unauthorized access and transactions

2. Closure or suspension of the compromised account

3.

Removal of all unauthorized LazPayLater charges under my name

4. Assistance in securing my personal information and preventing further misuse

I am willing to provide supporting documents such as:

- Valid ID

- Proof of mobile number ownership

- Screenshots of messages or notifications received

Please treat this matter as urgent because this incident involves identity theft and unauthorized financial activity.

I hope for your immediate assistance and resolution.

Thank you very much.

Sincerely,

[PERSON_NAME] [PERSON_NAME]

0977024****

Hi goodevening can you help me po natawagan po ako ng scammer mg bdo nakapag purchase po sila sainyo gamit po bfo credit card ko po.plz donot transact po eto.po.mga purchase nila nareport ko narin po.ito sa bdo...thank you

BDO SHOPMORE MASTERCARD Credit Card ending in 4104 was used at LAZADA PH for PHP86990.00. If this transaction is NOT AUTHORIZED, Text UB NO 15571**** to 225678 to BLOCK YOUR CARD from future transactions.

Reply ONLY if the transaction is fraudulent. Ignore this message for declined or unsuccessful transactions.

BDO SHOPMORE MASTERCARD Credit Card ending in 4104 was used at LAZADA PH for PHP80030.00. If this transaction is NOT AUTHORIZED, Text UB NO 15571**** to 225678 to BLOCK YOUR CARD from future transactions. Reply ONLY if the transaction is fraudulent.

Ignore this message for declined or unsuccessful transactions.

BDO SHOPMORE MASTERCARD Credit Card ending in 4104 was used at LAZADA PH for PHP55090.50. If this transaction is NOT AUTHORIZED, Text UB NO 15571**** to 225678 to BLOCK YOUR CARD from future transactions. Reply ONLY if the transaction is fraudulent. Ignore this message for declined or unsuccessful transactions.

BDO SHOPMORE MASTERCARD Credit Card ending in 4104 was used at LAZADA PH for PHP86990.00.

If this transaction is NOT AUTHORIZED, Text UB NO 15571**** to 225678 to BLOCK YOUR CARD from future transactions.

Reply ONLY if the transaction is fraudulent. Ignore this message for declined or unsuccessful transactions.

Their delivery service lies about making delivery attempts and then returns items. Lazada won't address the issue.

When I complained via email, they blocked my email address. When I replied to their survey about satisfaction, they changed the phone number on my account so I cannot log in to reach them.
Their customer service web page has an embedded virus designed to steal/harvest your information (see the attached antivirus warning).
They say humans are available at 6 a.m., that's a lie. Requesting *** (the bot) to reach an agent or human after 6 a.m. just goes in circles.

Now, email attempts are rejected by Alibaba in Chinese (see attached image), you cannot even get a reply in English or Filipino.
I also bought a Starlink satellite, ostensibly from DataLink (the Starlink authorized dealer). It was "fulfilled by ***" and they sent me a defective unit. 27000+ Php - and then refused to return my money. Instead, it was put into a "wallet" and we were forced to use it on things we didn't need ...

and were unable to get the satellite which we DID need. Their excuse was that since we paid via COD, it was then impossible to get our money back. Why?

Lazada has no means of sending money via GCash or other service?
Further, why did Lazada "fulfill" our order? They knew the satellite was defective but used it fraudulently to get an interest-free loan of our money.