Lazada Philippines
Lazada Philippines Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lazada Philippines has 2.0 star rating based on 3896 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Lazada Philippines to a friend or colleague.
- Rating Distribution
Pros: Cash on delivery, Fast delivery, Affordable prices.
Cons: Poor customer service, Customer service, Very poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lazada Philippines has 2.0 star rating based on 3896 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Lazada Philippines to a friend or colleague.
- Rating Distribution
Pros: Cash on delivery, Fast delivery, Affordable prices.
Cons: Poor customer service, Customer service, Very poor customer service.83% of users think that Lazada Philippines should improve its Customer Service.
50% of users say that they might use Lazada Philippines in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Change you shopping onlne platform. A nightmare to shop to shop in this platform.Like what id do.uninstall all LAZADA APPS.", "DONT USE LAZADA!", "k", "Please be aware This was our experience", "Always check the reviews".
Most users ask Lazada Philippines for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Lazada Philippines Reviews
"Item nexguard no item inside"
Hello Lazada, I need help. The item I received today was a scam; there was no parcel inside the parcel I bought. The store is not a legitimate seller. Can...
"WORST CUSTOMER SERVICE"
If you return a defective item, the money will go into the Lazada Wallet. There is no way to get the money out of the wallet, and their customer service is...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Money back
I would like to report a wrong bank transfer that occurred on May 5, 2025, at 9:49 PM. I mistakenly selected the wrong bank name ALIPAY PHILIPPINES INC instead of RCBC Bank. The correct RCBC account number should have been 905515**** with the amount of Php 14,200.
I followed up with CTBC Customer Service, and according to their investigation, the funds were credited to a Lazada Wallet is the number that 09551**** because the account used was under Alipay.
All I asking please help me , to how my money back to me
Here are the details of my bank account for your reference:
Account Name: Jacquilen Glino
Amount: Php 14,200
Date: May 5, 2025
Preferred solution: Full refund
How to cancel my order?
I will cancel my order because i dont have some money to pay my order and i have some problem about my family.
Cause my husband dont have enough salary.
And we have four kids attending in the school.
We have to pay water and some fares for my childrens thats why i cancel my order. Cause we cant afford to pay my order. And then my husband scolded me why i have to order some tablets.And for our everyday we spend money to buy some food.
And I hope you will understand my situations.
MAY GOD BLESS YOU :)
Makati, National Capital Region
LEX PH should be removed as your logistics partner
Hi, Ladaza, I've ordered a lot of things from your store. So far, all of our transactions are okay and smooth, until LEX Ph became your logistics partner.
Not only that you charge amount for their delivery service but this Lex PH is poor at handling your customers. To remind you, online stores exist for the purpose of eliminating hassles for shoppers and atleast ease their burdens, but here you are, with your new logistics partner, aggravating our problems as consumers.
I've been waiting for my order for 2 weeks past the estimated date of delivery. I have also reported this matter to your customer service twice, but to no avail.
I never failed on tracking my order, but was amazed that for 5 days, there has been no progress at all.
Hopefully, you'll consider removing LEX PH or atleast remind them of their job. This may affect your entire business, if more and more customers will experience this poor delivery service of LEX PH.
Preferred solution: Deliver product or service ordered
lex damaged my order which took me almost a month in finding a seller overseas that can provide me the size and functionalities i need..waited for 10 days for my parcel to arrive only to be told that it was damaged and will not be delivered..the item was to be used for our interior design project..we’ve scheduled an installer on the day it was supposed to be delivered...also now we can’t proceed with the next phase of the project since we need to measure the remaining space of the wall first once the item was installed..imagine the stress, hassle, inconvenience, and lost time this has caused!
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dubai, Dubai
BEWARE FAKE ADS at Xiaomi Official Store Global on Lazada
Beware of Fake Promises My Disappointing Experience with Xiaomi Official Store Global on Lazada
I was eagerly waiting for the release of the Xiaomi Pad 7 in the Philippines. So, when I saw it available on Lazadas Xiaomi Official Store Global, I didnt hesitate to place an orderespecially since they had a great offer, including two out of three promised freebies.
However, to my disappointment, I received my order without any of the promised freebies!
Despite their clear advertising, they failed to deliver what was stated on their product page. False advertising and misleading information!
This experience has made me question the credibility of this store.
(See attached pictures)
User's recommendation: If you’re considering buying from them, be cautious!Check the details carefully, and don’t fall for fake promotions.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Paris, Paris
LAZADA SCAMMER
Lazada is a scam, I ordered 3 items, which I paid with my VISACARD, the items were not delivered to me and LAZADA refuses to reimburse me. It's a scam!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Singapore, Singapore
Refund issues
magandang araw po,gusto ko po sanang magtanung kong kelan nyo ba i refund pera ko sa debit card ko,ang tagal kasi,mag order sana ako ng gusto ko hindi ako maka pag order kasi naka hold pera ko,sana actionan nyo,palagi pa naman akong nag oorder sa lazada,maraming salamat po
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion about fast cash not withdrawalable
Why is my Lazada wallet not withdrawing to my GCash account? What process can I do to withdraw from my Lazada wallet?
Preferred solution: Withdraw my lazada wallet
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong product
Ive ordered Gell smart TV but they gave us a Led TV only. I dont know if this is an honest mistake or they trying to scam us. I have sent them a message and i want them to send me the smart TVthat i order or just give me back the money i have paid them.
Preferred solution: The exact Smart TV that i have ordered or they can give my money back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLazada so bad
I placed 3 orders at Lazada Philippines, which were paid for by VISA card. I have not been delivered these orders; I can see that these orders, delivered by JT Express Philippines, are held by customs.
I asked Lazada to cancel and refund these orders, but nothing has changed. This is purely a scam!
Preferred solution: Full refund
User's recommendation: Don t order in Lazada an never pay by credit card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo inform my refund payment issues
I dont have any orders from lazada but how come the lazada get payment for my gcash acount. Can get a refund for this matter.
Following the details pls be responsible for this matters gcash company compying you to refund also the payments how many days i m waiting for the refund. My gcash account phillipines is +639350****01 trough my account gcash. I have the lazada reffence number billing.
Pls review my payment transaction. In the billings i need a refund pls
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Received a Damage TV!
Received a damage TV, but I can't return it due to No Customer Service to speak with!
What kind of Company is this? You don't have Customer Service to deal with the Issue?
I am here abroad I can't even speak to anyone for a Return / Change/ Refund!
Why do you have a Chat Bot anyway?
Scam!!!
User's recommendation: Dont buy from this company!
Pickering, Ontario
Not addressing my concern using the app
The return label that lazada gave me was expired according to your logistics partner. The expiration of the return label was march 5 and i dropped off the items at JNT last March 3 . They dont want to receive the items co according to them its no longer on their portal.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Francisco, California
I need the label for return item.
I want to return the item through online and it was approved to return. I got the tracking no. for return but i need the label.
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Buenos Aires, Ciudad Autonoma De Buenos Aires
I cannot login to my Lazada account. I was asked to contact Customer Service
Their customer service number keeps on ringing. No one ever answered my call. They will just lock your account without any reason
User's recommendation: Remove Lazada app in your phone.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem about the refund
I ordered a few days ago, but they cancelled my order. I paid via card.
The problem is, I cannot get the refund back to the card because it's a company card and only the company is allowed to put money onto the card. Is there any other way to send back my money?
It's 9637 Philippine pesos. Please help me to get my money back so that I can order again from another store or pay for the same item.
- Good company
- Nedd a refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount Frozen during sign-up
I joined their Facebook page that took 2 days for approval, i opened a chat and sent 3 messages about my problems logging in and left the chat open for 3 hours there was no response. I gave up waiting but left the chat open for an additional 24 hours still no reply.
I sent an email to their privacy center, is the only one found on their site, after a week, still no reply. The option to use private email is not available at sign-up contrary to what the help page instructors, I've had to use 3rd party login using Google, Facebook and Apple, all 3 were frozen after registration and at 1st attempt to login. I asked a local friend to create an account and he was frozen as well, unfortunately calling is still expensive for prepaid users which most are still over there so he couldn't call as well. They should have the option at least for text messaging if that's still the norm, 8 light have been able to do that..
so no email, no chat, and no text, just landline long distance call. Not an option for me, unlocking 3 accounts will take some time together reregistration of it and i can't predict the charges incurred but it will be expensive,i suspect at least 20 minutes of conversation for me to explain and them to act,10 minutes for 3 accounts in turn of each other. The site suggested joining the members group for knowledgeable answers. I joined 2 members' group and asked for help, neither one replied, it was mostly for advertising or supporting products that they purchased, not a members support group, both of them.
That's 8 different ways of attempts including the phone call from this site, the number wouldn't connect. I've exhausted all avenues and will try their competitor, shopee
No tech support to contact. I emailed their data privacy address, the only one found and no reply. They don't have an email address in this day and age, it's ridiculous.
My account was frozen after i created it, at my initial login attempt after it was registered. Why?
- Good products on sale
- No support for international buyers
Preferred solution: I would like all three of my accounts unfrozen Google Facebook and Apple
User's recommendation: I found no resolution. The contact number provided by this site didn't work either
About
, , , ,
LAZADA Philippines is an online shop that offers a wide variety of products. It is presented to provide a convenient, worry-free online shopping experience to its customers. The company features free delivery. It offers 14-days returns policy. LAZADA Philippines allows its customers to shop at any time and any place, providing a number of deals in books, electronics, phones and accessories, computers, hardware, home and living, home appliances, etc. The shop also sells travel and luggage, beauty, jewelry and watches, toys, kids and babies, fashion, and sports products. LAZADA Philippines is owned by Rocket Internet. It is presented in such countries as in Indonesia, Thailand, Vietnam, and Malaysia, etc.
Lazada Philippines is ranked 137 out of 972 in Auctions and Marketplaces category
Asia, Worldwide, Other, USA
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It's easy to cancel an order if it's not shipped yet, just wondering why would you come here for complaint while it is your own fault. In the first place you shouldn't have ordered anything if you can't pay for it.
Cancelled an order but 3 months na hindi pa na refund! Nag charge na sa credit card for 3 months, paki ayos kasi pag hindi pa din nagawan ng paraan reklamo ko kayo sa DTI or saan man government agency.
naka tangap po ba kyo ng lbc remmittance num? ako din po mag 1month na wala na natatangap
Hoy lazada makipag coordenate daw kau sa gcash about sa repound ko 1month na wala paren action mag rereklamo ako sa nakakataas kaya action kailangan ko
Please cancel my order 300858****02826. nagkamali lang po ako ng order.
napaka bagal ng serbisyo ng deliver nyo walang progresss
@lazadaph you seem to only comment on feedbacks without order number or contact number. Not to mention your replies are automated, why even bother?
My feedback has order number but you just ignored it. You suck do you know that
Kapal ng mukha niyo. oorder order kayo tapos dami niyo rason para i cancel.
pinag hirapan na yan ng seller balutin, lagyan ng sticker at dalhin sa drop off. Sayang na pinambili sa pambalot at sa cost ng sticker label, GAnun ganun na lang. YOu have all the time in the world para pag isipan ng isa hanggang ilang oras to decide and click yung purchase. Hindi namilit ang seller na bentahan kayo.
Tapos kung makautos kayo sa seller na i cancel yung order niyo, bakit marunong ka umorder hindi ka marunong mag cancel? OBOB lang?
mananakot pa na hindi niyo na lang tatanggapin kapag dumating sa inyo? Eh sino ba may sabing umorder kang * indot ka?
please cancel Order #288525****06126 as I am pretty sure it will be ariving beyond the time estimated. By that time, I have already gotten the other one.
The item is still not shipped and packed. goddamit~
Please cancel my order #272704****45004 because I realized that the item that I've ordered is not correct. can't cancel now the order because it's been packed by seller...
I think she is in the habit of spendng money her husband doesn't have and he put his foot down and said no more.
*** buyer. idot
Hi marianimfa123, please be guided that it is your discretion if you want to receive your item. Please be also reminded that it will affect your profile status on Lazada if you cancel your item.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
lazada delivery boy threaten me its not safe to buy online with delivery boy you dont know
Hi UnderstoodGorilla655, we would like to thank you for providing us feedback. This way, we can do improvements especially in this area of your concern.
Rest assured that this is noted and that we are working very hard to provide a better online shopping experience to our valued customers like you. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!
Tell me more as I have found the delivery men (not boy) to be very friendly and helpful. Did he ring your bell and threaten you with no provocation from you?
Sounds fishy. Also, when you call a man a boy it shows your superior feelings concerning others.
please cancel my order 246952****51867 thank you
Paki cancel narin po saken kasi po walang pangbili ng gamot ng aking tatay plss paki cancel na young order ko po Number0905415****
plsss cancel my order Order #243174****46154 i have duplicate order i tried cancelling them all but i didnt notice i didnt get to cancel the left 1 so plss its already on process when i check it after a few days and i can cancel it plss cancel it i am lacking money right now to pay it and i thought my mom would add up some money but she dont want plsss cancel it
Please cancel my order #238663****58356 and #238663****58356 thank you