Lazada Philippines
Lazada Philippines Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lazada Philippines has 2.0 star rating based on 3802 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Lazada Philippines to a friend or colleague.
- Rating Distribution
Pros: Cash on delivery, Fast delivery, Affordable prices.
Cons: Poor customer service, Customer service, Very poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lazada Philippines has 2.0 star rating based on 3802 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Lazada Philippines to a friend or colleague.
- Rating Distribution
Pros: Cash on delivery, Fast delivery, Affordable prices.
Cons: Poor customer service, Customer service, Very poor customer service.75% of users think that Lazada Philippines should improve its Customer Service.
75% of users say that they might use Lazada Philippines in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Consider ordering by COD", "Lazada team make me ask for refund over and over again the just pass and pass and pass me", "I won't recommend ,because you hire employees with a bad attitude.", "Hope mas secure Ang account nmn in the future", "use live agent on the customer chat on the Laz app, so hard to reach any support from you guys, very bad customer service,".
Most users ask Lazada Philippines for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Very Problematic dealing with accessing refunds & ineffective c customer service
User's recommendation: Don't use cards to pay because its takes forever for the refund. Don't ever make a mistake that will require tech support because they can't solve the simplest issue. I normally do not buy from Lazada except for items not on Shopee.
How to cancel my order?
I will cancel my order because i dont have some money to pay my order and i have some problem about my family.
Cause my husband dont have enough salary.
And we have four kids attending in the school.
We have to pay water and some fares for my childrens thats why i cancel my order. Cause we cant afford to pay my order. And then my husband scolded me why i have to order some tablets.And for our everyday we spend money to buy some food.
And I hope you will understand my situations.
MAY GOD BLESS YOU :)
LEX PH should be removed as your logistics partner
Hi, Ladaza, I've ordered a lot of things from your store. So far, all of our transactions are okay and smooth, until LEX Ph became your logistics partner.
Not only that you charge amount for their delivery service but this Lex PH is poor at handling your customers. To remind you, online stores exist for the purpose of eliminating hassles for shoppers and atleast ease their burdens, but here you are, with your new logistics partner, aggravating our problems as consumers.
I've been waiting for my order for 2 weeks past the estimated date of delivery. I have also reported this matter to your customer service twice, but to no avail.
I never failed on tracking my order, but was amazed that for 5 days, there has been no progress at all.
Hopefully, you'll consider removing LEX PH or atleast remind them of their job. This may affect your entire business, if more and more customers will experience this poor delivery service of LEX PH.
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund issue processing is too long
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSomething wrong with Lazada Wallet LAZADA WALLET (ALIPAY PHILIPPINES, INC)
Tuesday afternoon, 03/01/2024, I sent money worth 15,568.30 THB with the conversion of 25,000.00 PHP to Mr. Jether Clyde Bombeo thru his Wallet mobile number account +63 9171****51.
I send this money around 12:57pm (noon time) (Thailand Time). Mr. Jether waited for a long time, and when he track again, at around 11:51pm (almost midnight) someone claim. Please we need the money for his wedding.
We trusted western union and Lazada Wallet. but I am so devastated of what had happen.
Please help us to recover our money.
Tracking number (MTCN): 768 - 762 - ****
Transfer ID : 240028****624175
You can reach me at libunaoricky368@***.com, rlibunao@***.ac.th or +669******** (thailand)
Sincerely yours,
Mr. Ricky Libunao
- Easy payment methods
- Hackers
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFrustrated for the product I ordered
DI ordered a dining set but I received the table with missing legs. When I try to return they declined it because I am missing a video opening it?
They havent even ask for more information they just declined and I wont be able to contact them their phone number is not working and no one answers on emails. They dont care about their customers terrible experience with them. Now what should I do with the glass table without legs?
I paid 7000 pesos for this! So disappointed!
- Easy payment methods
- No customer service at all
Preferred solution: Full refund
User's recommendation: Do not use Lazada for buying things it will happen to you one day.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFake product receipt
- Deals on delivery
- Big range of products
- Scammer sellers are not punished
- Not reliable sellers can sent dirt instead of products you pay
- Fake food products are dangerous
Preferred solution: Full refund
User's recommendation: Do not recommend
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy card is been declined
Preferred solution: I need a respond to solve this issue.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbout a merchant
Dear Lazada Ph.,
Is somebody can help me with a merchant I talked with at Lazada if they are legit or not? I was looking for a hospital bed for my paralyzed mother and I found one that I liked but I wasn't sure if they could deliver to the place of my mother I chatted in the chat box of a store where the bed I found.
So, the store reply me and told me to direct message to their store page on Facebook. I did message and we chatted back and forth and gave me the name of the person who was in charge the delivering the product. I paid everything they asked and I am waiting for the tracking number after waiting 2 hours and still no tracking number yet. I tried to call but not reply or answer me.
Can you help me with their store at yours? company if they are legit or not?
name of the store is Lazanga Stores. Please help ,Ellen
- Many good stuff
- Many merchant scammers
Preferred solution: Assurance of customers that your merchant is legit.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Defective item
Company fixed the issue and I have been provided with full refund. Full refund, Lazada OK, serious.
- Lazada so bad
Preferred solution: Full refund
User's recommendation: Flee this very dishonest seller COOL GADGET STORE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrdered stuff not yet delivered
No response from Lazada or updated what is happening with the order. Customer service never bother resolving the issue.
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t pay in advance just have it COD
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI didn't receive an item but i paid it
I recently placed an order for five items through Lazada Choice, but I only received four items upon delivery. Despite this, I was still charged for all five items.
It seems like you're treating our money as if it's just lying around for you to pick up. It's frustrating that there was no update regarding whether I would be refunded for the missing item, especially since it was already canceled.
I paid 321 for it, and that's not an amount you can just find lying around. It's disappointing that your service lacks proper communication and seems to make it difficult for customers to get their refunds processed.
Order ID: 781864****97012
Tracking No.: RH004216****
- Affordable
- Refund policy
User's recommendation: please be responsive for this kind of action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dubai, DubaiPissed off customer
Auctions and Marketplaces Expert Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNON EXISTENCE CUSTOMER SERVICE!!! NO LIVE AGENT!
- Online
- No live customer service chat with ai only
Preferred solution: Deliver product or service ordered
User's recommendation: GO TO THE MALL, SKIP THE HASSLE OF WAITING GAME :(
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaveing problems with loading a gift card to my wifes wallet
- Hard to use gift cards
Preferred solution: Answers please
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Complaint for purchased scammed item
Good day. I would like to bring to your attention the scammer I encountered in your platform and the slowness of the assistance given by your office.
I purchased 2 pcs of 25kls of rice and was delivered on January 20, 2024. To my regret, I was delivered with 1 small pc of wipes with the description of 25kls of rice. I was really infuriated because this is the first time I encountered with Lazada such an incident. It was paid in full using Lazpaylater.
Immediately upon receipt, I submitted and filed a request for refund and, up to this moment no progress at all. It says whenever I make a follow ups, that still under agent review. How long will this matter be reviewed? Beside, this seller/scammer is still selling in your platform despite the complaints made by other customers.
I need the reversal/refund of this scammed purchased before it gets to my next billing. Thank you and hoping for a prompt response in your end.
Preferred solution: Full refund
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It's easy to cancel an order if it's not shipped yet, just wondering why would you come here for complaint while it is your own fault. In the first place you shouldn't have ordered anything if you can't pay for it.
Cancelled an order but 3 months na hindi pa na refund! Nag charge na sa credit card for 3 months, paki ayos kasi pag hindi pa din nagawan ng paraan reklamo ko kayo sa DTI or saan man government agency.
naka tangap po ba kyo ng lbc remmittance num? ako din po mag 1month na wala na natatangap
Hoy lazada makipag coordenate daw kau sa gcash about sa repound ko 1month na wala paren action mag rereklamo ako sa nakakataas kaya action kailangan ko
Please cancel my order 300858****02826. nagkamali lang po ako ng order.
napaka bagal ng serbisyo ng deliver nyo walang progresss
@lazadaph you seem to only comment on feedbacks without order number or contact number. Not to mention your replies are automated, why even bother?
My feedback has order number but you just ignored it. You suck do you know that
Kapal ng mukha niyo. oorder order kayo tapos dami niyo rason para i cancel.
pinag hirapan na yan ng seller balutin, lagyan ng sticker at dalhin sa drop off. Sayang na pinambili sa pambalot at sa cost ng sticker label, GAnun ganun na lang. YOu have all the time in the world para pag isipan ng isa hanggang ilang oras to decide and click yung purchase. Hindi namilit ang seller na bentahan kayo.
Tapos kung makautos kayo sa seller na i cancel yung order niyo, bakit marunong ka umorder hindi ka marunong mag cancel? OBOB lang?
mananakot pa na hindi niyo na lang tatanggapin kapag dumating sa inyo? Eh sino ba may sabing umorder kang * indot ka?
please cancel Order #288525****06126 as I am pretty sure it will be ariving beyond the time estimated. By that time, I have already gotten the other one.
The item is still not shipped and packed. goddamit~
Please cancel my order #272704****45004 because I realized that the item that I've ordered is not correct. can't cancel now the order because it's been packed by seller...