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Hello Lazada, I used a BDO Credit card for purchasing an item worth PHP 11,549.00. Instead of using BDO Credit Installment payment option, I used the BDO credit card in "Credit/Debit" payment section. Upon filling up all the necessary information needed to process the...
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Anonymous
Anonymous

Using the credit/debit payment option the full 11,549.00 amount should be charged instantly from your credit account. That's the normal way it works a ab abc

LazadaPH
LazadaPH

Hi, Mark Alvin Soriano. We appreciate that you reached out to us. Please be informed that you should select the BDO Credit Card Installment in payment option. Afterwards, you ...

3.0
I didn't like
  • Poor customer service
#1552083
Resolved

Resolved: Lazada Philippines - No item receeived

Lazada Philippines - No item receeived
My order status was delivered but I did not received my order. LEX eastwood please explain.
#1525320
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Resolved

Resolved: Lazada Philippines - No item was delivered

I do not received yet any item but the order status was already tagged as delivered under order number 228617788486173. And still no feedback receive from Lazada helpcenter. Angry
3.2
Details
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
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Website
#1525212
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Resolved
LAZADA Philippines LEX Delivery never delivered my product and who knows where they tossed it.
LAZADA Philippines LEX Delivery never delivered my product and who knows where they tossed it.
TL;DR, I ordered a Pretty Armor Paver-1 from Anastasia888 and it was supposed to be delivered by LEX PH driver JOSE BUENDIA JR. [Tuktukan Hub] I got notification that the delivery was made and went to the lobby to retrieve it but alas, nothing... no deliveries...
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5.0
I liked
  • Online shopping
  • Discounts and special offers
  • Price of some of the product
I didn't like
  • Didnt deliver my product
#1509525
Resolved
Lazada Philippines - Marked as Delivered but Item Not Received
This item (Order #226850108091565) was now marked as Delivered both in the app and site. But I didn't receive that item yet today and no one in my family did either. I also asked our neighbors already and they said no delivery boy/girl came. I didn't receive any call...
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#1508514
Resolved
Lazada Philippines - Poor service and Product
Lazada Philippines - Poor service and Product
Lazada Philippines - Poor service and Product
Lazada Philippines - Poor service and Product
I know Lazada is want to be more efficient and give a good service to your client,, but sad to say, we experience horrible in your service.. your products is not in good condition and quality. The delivery is over charged,, each item has delivery charge even, it...
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1.0
#1506836
Resolved
Lazada Philippines - They send in a wrong reciever
Lazada Philippines - They send in a wrong reciever
This is really bad, they said they delivered the order but i dont get anything, there is signature that says we get it but that is nit mine, why they dont get any valid id and the reciept first before giving to other reciever
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LazadaPH
LazadaPH

Hi SymptomaticLabradorRetriever554., we do understand your concern as a customer and we're sorry for the inconvenience that caused you on this matter. In line with this, could...

DismalCairnTerrier167
DismalCairnTerrier167

We have the same issue!i didnt received mine. Someone took over it! I wonder why this happens. I think it is nkt the first time to happen. Many people are complaining about it...

1.8
#1503342
Resolved
Lazada Philippines - Delivered status but didnt received any
Lazada Philippines - Delivered status but didnt received any
I waited for my orders to be deliver. i checked from time to time so I would track my orders but today i thought that maybe they will not deliver it today because it's already night but then when I checked the status, I was really surprised that the status was changed...
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3.0
#1502054
Resolved
They are now using a new tactic, sending me emails every week saying that the order was cancelled and will be refunded once the items were returned to suppliers. The order was returned on February 14. You issued a partial refund on the cheap item on February 11 and...
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LazadaPH
LazadaPH

Hi Ma'am/Sir, good day. We've already sent you an email regarding on your refund for your item concern. Also, please be informed that we've talked to your father and discussed...

1.0
#1491399

Contact Lazada Philippines Customer Service

Mailing Address:
Lazada
Net Park Bldg. 5th Ave., Bonifacio Global City
Taguig City, Manila 1630
Philippines
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Lazada Philippines Questions
Resolved
Lazada Philippines - DELIVERY ISSUE
Lazada Philippines - DELIVERY ISSUE
Lazada Philippines - DELIVERY ISSUE
Lazada Philippines - DELIVERY ISSUE
Lazada Philippines - DELIVERY ISSUE
Lazada Philippines - DELIVERY ISSUE
Delivered na daw eh wala naman na deliver sa akin at bayad ko na yun ah. Nakaka asar. Na deliver daw 9:41 pm. Sino mag dedeliver ng ganung oras? At may pumirma pa ha! Hindi gnun pirma ko. Maganda pa tlga pag COD siguradong delivered item mo! Order #219836810812298....
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Anonymous
Anonymous

Hi lazada... Yeaterday i receive an sms that my parcel has been delivered at 4:20 pm.how is that possible when i did. Not receive any item and delivery .. but it say delivered...

Anonymous
Anonymous

SO0032629449 lagpas na sa delivery timeframe. TSK

3.0
#1465740