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Lazada Philippines - Lazada item marked as delivered but I not receive.
Lazada tv plus order 205845634312475 marked delivered but I have not received the item. Ph.09956100442
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LazadaPH
LazadaPH

Hi CarelessCommonLoon, we are trying to call you however, your line was busy. We also sent an email to your registered account to confirm if your already received your item. F...

5.0
#1344582
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My item was shipped but no tracking number provided by lbc. Order #204553245194138 PissedConsumer.com is a platform where you can be heard and helped. Why does your experience matter? The company can reach out directly to you and resolve your issue. You can get support...
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LazadaPH
LazadaPH

Hi Ian James Sotto. Thank you for accepting my call today to address your concern with order number 204553245194138. For more questions and updates, you may reach us via our C...

#1323332
Reply to reviews
I've been waiting for almost a week waiting for any updates about my return order(July 11 to July 17). Please be responsible with this. Thank you and God bless this company.Please change my return order or please bring back my money
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LazadaPH
LazadaPH

Hi dear customer, may we know the order number of your item for us to check it? We are continuously working on making our services better. Thus, we won't tolerate any untoward...

1.0
#1305456
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Lazada Philippines - Still processing!
Order # 203368922333484 Upto now processing pa rin, i always talk to the merchant/seller, wala daw sa system ng lazada para pick up ang item sa kanila, dinala na nila sa drop off centers ng lazada ayaw daw tanggapin kasi wala daw sa system! wtf! bayad na un, credit...
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LazadaPH
LazadaPH

Hi Sir/Ma'am, we do understand your concern as a customer. Upon checking in our system, your refund has already been processed via LBC remittance and the refund details alread...

1.0
#1297489
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24 hrs had not yet passed. Why can’t i cancel my order it still is processing. Its not yet shipped. So i should have the right to cancel my order. I was not informed that i cannot cancel my order. they should have the cancel order when 24 hrs still did not pass. Let me...
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LazadaPH
LazadaPH

Hi Sir/Ma'am, we do understand your concern. Upon checking in our system, your item has been already cancelled under order number: 203490327436227. You may reorder again for y...

5.0
#1296726
Reply to reviews
Lazada Philippines - VERY POOR CUSTOMER SERVICE; ORDER NOT DELIVERED
Lazada Philippines - VERY POOR CUSTOMER SERVICE; ORDER NOT DELIVERED
So I ordered a TV from Lazada. Lazada din nmn yung seller. Until now hindi pa siya na deliver. I ordered it April 27, 2018. It's now May 18, 2018. It was scheduled to be delivered May 2, 2018. Since I didn't receive it on May 2, I chatted them again and again a total...
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Anonymous
goodwidow

Lesson learn here I will never pay using debit card or credit card

Anonymous
gretchela

same issue here. April 25 order til now wla pa status kung ano nangyari dun. Filed a complaint with DTI na. Magfile na rin kayo pra marami tayo :D

#1258587
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Lazada Philippines - Order not yet received
I ordered an item on May 2. Promised lead time of pick up to sm store was May 4-8. But up to now the status is still processing. Contacted lazada thru chat multiple times since may 8 for follow up and always received the same templated reponse that they will give me an...
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LazadaPH
LazadaPH

Hi Sherra,We apologize for the inconvenience that may have caused you if your order hasn't reached you on your expected delivery date.We will coordinate our team to know the s...

Anonymous
Vin

Hi! You are not alone - I have the very same product and experience with yours. I’ve already talked to several agents but still did not get any proper response. No one really ...

#1255091
Reply to reviews
order number 201474793518162 our item was not delivered to as but we pay already the item. And we check the status of our account its been already delivered. So how we will get our items one of your delivery is a scammer that they didn't deliver the item but it was tag...
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LazadaPH
LazadaPH

Hi SavoryBarracuda, thank you for taking our call. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.You may also reach us via ...

1.6
#1252251
Reply to reviews
I returned 3 boxes of dolce gusto on Feb 22, 2018 since it was going to expire within a week. UNTIL NOW, THEY NEVER GAVE ME A REFUND. The website claims it takes 3-5 days to evaluate the refund but its ALMOST 3 MONTHS. Already did the live chat more than 5 times, I get...
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Anonymous
Lazada freaks

Hi I would like to bring our issues to the open regarding Lazada.REFUNDS REALLY SUCK!I only get reply from God knows who these bogus agents are , with automated replies???

1.0
#1248470
Reply to reviews

Contact Lazada Philippines

Mailing Address:
Lazada
Net Park Bldg. 5th Ave., Bonifacio Global City
Taguig City, Manila 1630
Philippines
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Just reading a website that discusses how to judge if an online internet company is reliable and can be trusted. The first advice is to see if the seller's website gives a genuine postal address...Also if there is a contact telephone number where a company...
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Anonymous
Steve Millard - GLOBE

OK...after much too-ing and fro-ing from Lazada...they finally did the decent thing and gave me a full cash refund for the faulty Samsung Galaxy S5 phone. Thumbs up and finall...

LazadaPH
LazadaPH

Hi BlandBandedPalmCivet, we understand your disappointments and we appreciate that you reached out to us.For us to settle this matter the soonest, may we know the order number...

2.3
I didn't like
  • Appalling customer services
#1246753
Reply to reviews