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Resolved
Order #216662981400674 one item was missing from the order i immediately informed them via live chat ; they promised to get solution in 48hrs bt 1 whole week passed no response i made over 30 live chats; but nothing... i received a call from lazada hotline they told me...
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LazadaPH
LazadaPH

Hi Ma'am/Sir, we are trying to call you on your registered mobile number, however, your line just keeps ringing. We have sent you an e-mail through your registered e-mail in y...

1.2
#1450335
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Resolved
i ordered 128gb strontium sd card during the flash sale (january 13 @12am),with a price of 331.. within 15 minutes it's sold out.. the seller packed the item January 14 9am and waiting for LexPh to pick up the item, january 15 the item is still with the seller so i...
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Anonymous
Muntinlupa

San ba pwding magpaayos ng tv? Naorder kopo dto sa Lazada ace tv 43 inches san sya pwding Paayos?

Anonymous
Samantha Galon

Hi sir/ma'am gusto ko po sana ma cancel yung order ko. Kaso sabi na process na kaya di ko ma cancel. Pano po kaya yun? Order #: 217888816656105 pls response

#1449460
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Resolved
Lazada Philippines - Delivered status but order not received
Lazada Philippines - Delivered status but order not received
My order is supposed to be delivered yesterday, December 5. When I checked my order status, I noticed that my old phone number was added instead so I chatted Lazada to update the courier in case he needs to call or text me since my shipping address is a bit hard to...
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LazadaPH
LazadaPH

Hi InvincibleKillerWhale631., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order ...

4.0
I liked
  • Delivery guy was pretty chill
#1416332
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Resolved
381890691 self explanatory, open my account and all the story there will reveal that LAZADA Philippines is disseminating disinformation as one certain RALPH JESSE an agent revealed. LAZADA Philippines will make you angry and try to pick a fight so that any warranty...
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5.0
I liked
  • Idiot agent will entertain you with their craft
I didn't like
  • No honesty
#1409529
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Resolved
Recently I wanted to return an item which was advertised and pictured on Lazada completely different to the item I received. They told me to go to 7-eleven to return it. Unfortunately the machine they use to initiate the physical return of the item is out of...
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LazadaPH
LazadaPH

Hi TanBiddy, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is as...

1.3
#1394905
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Resolved
It is my moral obligation to tell the truth, to make more customers aware about the danger ordering from LAZADA. Sept.22 i place a nova 3i order, how fast, Sept.26 A bogus package was delivered. Instead of phone, basag na tile (broken tile stone) was inside the box. A...
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Anonymous
Anonymous

Nakaka insulto talaga sobra. matagal na ako humihingi ng refund wala kayong binibigay. Just today bumalik pa dito taga 2GO para kunan kami ng photo copy ng ID. Refund ang hing...

Anonymous
Anonymous

Its very insulting. The 2GO delivery staff came back here. To narrate the events that takes place during delivery here i start: 2GO Delivery texted me, (He) was in the guard h...

1.9
#1377879
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Resolved
I was very disappointed because my delivery of printer did not arrive. It is so delayed and when they try to deliver it today they did not even txt or call me as they did on previous deliveries so I can prepare. I was not home when they attempt to deliver it. They told...
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LazadaPH
LazadaPH

Hi Fred Sarigumba. We appreciate the time you took in accepting my call today. Rest assured that this concern will be handled with urgency. For more questions and updates, you...

3.0
I liked
  • Discounts on sale
I didn't like
  • Programmed answers
  • Shiping fee
#1364094
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Resolved
Lazada I was just new in the app and I'm testing if a voucher would work. I placed an order without knowing that it cannot be canceled. It was just a few minutes past but the cancel button doesn't work already! and when I reached out in your customer service, it didn't...
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Anonymous
unknown

I'm also a first timer here in Lazada. I really wanted to cancel my order, I accidentally bought it. but I cannot cancel it. please cancel my order #215344141796543

Anonymous
Anonymous

Why is it that I cannot place a comment on all items at the Taobao collection??

#1358990
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Resolved
Lazada Philippines - Your whole process is incompetent
Lazada Philippines - Your whole process is incompetent
Lazada Philippines - Your whole process is incompetent
so i ordered something from Lazada and got the wrong item. i followed their return instructions, but then... everything is left hanging. After all that effort to follow their instructions for returning, all i got was "please wait for 24-48 hours for an update." as seen...
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Anonymous
Anonymous

Fake estimate? 24HR to 48HR? then 24 day to 48 day? then 24 week to 48 week? then 24 month to 48 month???

Anonymous
june

That happens to me also. Sept.22 i ordered nova 3i phone, when i open the box no phone inside, there was a piece of broken tile instead. scam bogus Lazada Delivery. SELLER GAD...

1.3
I liked
  • Delivery time
I didn't like
  • Returns process
#1353638
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Resolved
Lazada Philippines - Lazada item marked as delivered but I not receive.
Lazada tv plus order 205845634312475 marked delivered but I have not received the item. Ph.09956100442
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LazadaPH
LazadaPH

Hi CarelessCommonLoon, we are trying to call you however, your line was busy. We also sent an email to your registered account to confirm if your already received your item. F...

5.0
#1344582
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