filters
state:
Show
city:
Show
I ordered an item advertised to hold "one cup of coffee". It is exactly half the 250ml (one cup) size. I duly returned the items because they were not as advertised, too small and useless to me . The response from the customer service was that the items were exactly as...
Read more
Cabuyao, Calabarzon
#1182997
Reply to reviews
Very very disappointed and pissed off with Lazada. Did you checking the item first before packing and deliver it to your customer? I ordered for huawei nova 2i order number 361155693 but you delivered a wrong item which is a gaming headphone. I immediately return the...
Read more
rodny199
rodny199

i think that is my gaming headphone until now the order is not yet recieve. does it have a logo of Hyperx on it?

Anonymous
Rod Michael Gracia

I think that is my gaming headphone. does it have Hyperx logo? i ordered it a week ago and till now the order is not yet delivered

1.0
#1181345
Reply to reviews
Show

Resolved
Resolved: Lazada Philippines - Wrong delivery yet cannot be returned

They delivered Wrong item,i process everything so i can get refund or replacement. I returned the wrong item at LBC. Then i received an email that i cannot return the item. Now they have the wrong item, they did not replace it, they have my money, and that's it. What a tactic.
1.8
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Warranty
#1179949
Reply to reviews
Lazada Philippines - Refund has not been processed!!!!
I ordered an Acer Iconia One Tablet as a Christmas gift. Lazada tagged it as delivered last Dec 15, but I haven't received any item. Order no. 345193851. I have been coordinating with them since Dec 16, and they promised to redeliver the item. I called today to ask for...
Read more
LazadaPH
LazadaPH

Hi Starr, Thank you for accepting our call. We hope that we've assisted you regarding your concern. Have a great day! You may also reach us via our Social Media accounts such ...

LazadaPH
LazadaPH

Hi Starr, Thank you for accepting our call. Rest assured that we will help you regarding this matter and we will give you a feedback as soon as possible. You may also reach us...

3.8
#1161003
Reply to reviews
hi lazada please help, bkt wala pong tracking number sa 2go courier? order #355519151 pwede kba hingin yung contact number ng courier? bka kc wala ako sa bahay pag deniliver wala pa namn 2go warehouse dito samen, mas gusto ko yung sa lbc kc smooth lng yung delivery,...
Read more
LazadaPH
LazadaPH

Hi Madam/Sir, Good day! We've tried to call your contact number but seems your line is busy. We sent an email with the tracking number of your item under order number 35551915...

Anonymous
Ena

Medyo may pagkarude din ang ilan sa mga 2go na yan, sana nga pwedeng mamili ng magdedeliver.

#1157166
Reply to reviews
Lazada Philippines - Lazada never retUrn my reFund
Lazada Philippines - Lazada never retUrn my reFund
Lazada Philippines - Lazada never retUrn my reFund
I have requesteD to lazada that i want my reFund to send me via remittance and the dEtails send it to my alternate email annjay28623@gmail.com until nOw lazada did nOt resPoNd, they never resPoNd to my request. I coNtaCteD lazada to they'r costUmer cAre anD they...
Read more
LazadaPH
LazadaPH

Hi Gerard, thank you for accepting our call. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our S...

rcalderon1208_51
rcalderon1208_51

Naibalik napo ba ang refund ninyo? Salamat po

1.7
#1149388
Reply to reviews
Lazada Philippines - Lazada Customer care is the worst you can imagine
Lazada Philippines - Lazada Customer care is the worst you can imagine
Lazada Philippines - Lazada Customer care is the worst you can imagine
Lazada Customer Care is the worst in the world. whenever you contact them they will never give you answer instead they will promise to esculate your complaint and then they will negelct you without reply or feedback. my problem with Lazada is, they don't want to refund...
Read more
LazadaPH
LazadaPH

Hi nedonamo, we are trying to call you on your registered mobile but to no avail. May we know your best call back time or an alternate contact number, please? For more questio...

1.0
#1148818
Reply to reviews
this is under reference no. 392445759 nagpawarranty ako dahil nagkaron ng defect sa screen (linear ) at binalik ko ang item via lbc nung september 28,2017 at sabi pinakamatagal lang daw na time frame na magagawa is 60 days or equavalent to hangang Dec 02, 2017 pero...
Read more
LazadaPH
LazadaPH

Hi Pangilinan, thank you for taking our call. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our ...

3.6
Product
#1141623
Reply to reviews
Lazada Philippines - Customer service in Lazada dont takes complaint seriously
Lazada Philippines - Customer service in Lazada dont takes complaint seriously
Lazada Philippines - Customer service in Lazada dont takes complaint seriously
I retrund item i bought from Lazada thru LBC on oct 27,2107 and until now they did not refund nor return my item. everytime i contact customer service they just promise to esclate the issue to refund team and no progress i have been chating sicne oct 30, 2017 until now...
Read more
nedonamo
nedonamo

Hi lazada,its good you responed to my complain here.as requested here is my order no that cause me not to trust Lazada customer careorder number_ 365422785case number 031616...

Anonymous
Anonymous

Hey bro/sis same story goes with me i returned the item september 28,2017 but until now there is no helpful update they given to me they always say they will escalae the probl...

1.0
#1140710
Reply to reviews

Contact Lazada Philippines

Mailing Address:
Lazada
Net Park Bldg. 5th Ave., Bonifacio Global City
Taguig City, Manila 1630
Philippines
More
Lazada Philippines - No proof of authenticity! No attached receipt for warranty
Lazada Philippines - No proof of authenticity! No attached receipt for warranty
No proof of authenticity! No attached official receipt for warranty or atleast the acknowledgement receipt as the package arrived. As stated I can use that at Time Depot to claim for my wty. And I'm needing it for verifying if the watch is fake or authentic. I already...
Read more
LazadaPH
LazadaPH

Hi Resie, thank you taking my call. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Med...

1.0
#1134206
Reply to reviews