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Lazada Philippines - Order status delivered but item not received.
Ordered item last March 3, 2018 and i've waited for 2 weeks but nothing came and i got email from lazada early in the morning March 14, 2018 that my item was already received. Good this is my order was COD but it was claimed and paid from someone on that courier. Is...
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LazadaPH
LazadaPH

Hi Nico,Good day!We are glad that you already received your order. We apologize for the inconvenience that may have caused you about the delivery of your order. Nothing to wor...

Anonymous
Anonymous

Same thing happen to me.. And my carrier is also CARGO KING.. good thing na COD ako.. So the live agent from customer care help service advice to wait 24hrs more for the deliv...

3.6
I liked
  • Range of product types
I didn't like
  • No customer service e-mail to contact them
#1209945
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Lazada Philippines - Fraud - My order was tagged as "Delivered" after a long delay and I have not received my order.
Lazada Philippines - Fraud - My order was tagged as "Delivered" after a long delay and I have not received my order.
Lazada Philippines - Fraud - My order was tagged as "Delivered" after a long delay and I have not received my order.
My order was tagged as "Delivered" after a long delay and I have not received my order. I ordered a 2013 13-inch Macbook Pro last February 27, 2018 and paid it through Paypal. I got a confirmation email that I should be getting the order by March 2-6, 2018. March 7...
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LazadaPH
LazadaPH

Hi Marlo,We are glad that you already received your order and we thank you for taking the time to provide us your feedback. This fuels us to further push ourselves to provide ...

user56608219
user56608219

Update: Lazada Customer Service reached out to me saying that Cargo King had some issues on their system that's why my order has been delayed. I should be getting it by March ...

2.9
#1209804
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I ordered an item advertised to hold "one cup of coffee". It is exactly half the 250ml (one cup) size. I duly returned the items because they were not as advertised, too small and useless to me . The response from the customer service was that the items were exactly as...
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#1182997
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Very very disappointed and pissed off with Lazada. Did you checking the item first before packing and deliver it to your customer? I ordered for huawei nova 2i order number 361155693 but you delivered a wrong item which is a gaming headphone. I immediately return the...
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rodny199
rodny199

i think that is my gaming headphone until now the order is not yet recieve. does it have a logo of Hyperx on it?

Anonymous
Rod Michael Gracia

I think that is my gaming headphone. does it have Hyperx logo? i ordered it a week ago and till now the order is not yet delivered

1.0
#1181345
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Resolved
Resolved: Lazada Philippines - Wrong delivery yet cannot be returned

They delivered Wrong item,i process everything so i can get refund or replacement. I returned the wrong item at LBC. Then i received an email that i cannot return the item. Now they have the wrong item, they did not replace it, they have my money, and that's it. What a tactic.
1.8
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Warranty
#1179949
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Lazada Philippines - Refund has not been processed!!!!
I ordered an Acer Iconia One Tablet as a Christmas gift. Lazada tagged it as delivered last Dec 15, but I haven't received any item. Order no. 345193851. I have been coordinating with them since Dec 16, and they promised to redeliver the item. I called today to ask for...
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LazadaPH
LazadaPH

Hi Starr, Thank you for accepting our call. We hope that we've assisted you regarding your concern. Have a great day! You may also reach us via our Social Media accounts such ...

LazadaPH
LazadaPH

Hi Starr, Thank you for accepting our call. Rest assured that we will help you regarding this matter and we will give you a feedback as soon as possible. You may also reach us...

3.8
#1161003
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hi lazada please help, bkt wala pong tracking number sa 2go courier? order #355519151 pwede kba hingin yung contact number ng courier? bka kc wala ako sa bahay pag deniliver wala pa namn 2go warehouse dito samen, mas gusto ko yung sa lbc kc smooth lng yung delivery,...
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LazadaPH
LazadaPH

Hi Madam/Sir, Good day! We've tried to call your contact number but seems your line is busy. We sent an email with the tracking number of your item under order number 35551915...

Anonymous
Ena

Medyo may pagkarude din ang ilan sa mga 2go na yan, sana nga pwedeng mamili ng magdedeliver.

#1157166
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Lazada Philippines - Lazada never retUrn my reFund
Lazada Philippines - Lazada never retUrn my reFund
Lazada Philippines - Lazada never retUrn my reFund
I have requesteD to lazada that i want my reFund to send me via remittance and the dEtails send it to my alternate email annjay28623@gmail.com until nOw lazada did nOt resPoNd, they never resPoNd to my request. I coNtaCteD lazada to they'r costUmer cAre anD they...
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LazadaPH
LazadaPH

Hi Gerard, thank you for accepting our call. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our S...

rcalderon1208_51
rcalderon1208_51

Naibalik napo ba ang refund ninyo? Salamat po

1.7
#1149388
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Lazada Philippines - Lazada Customer care is the worst you can imagine
Lazada Philippines - Lazada Customer care is the worst you can imagine
Lazada Philippines - Lazada Customer care is the worst you can imagine
Lazada Customer Care is the worst in the world. whenever you contact them they will never give you answer instead they will promise to esculate your complaint and then they will negelct you without reply or feedback. my problem with Lazada is, they don't want to refund...
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LazadaPH
LazadaPH

Hi nedonamo, we are trying to call you on your registered mobile but to no avail. May we know your best call back time or an alternate contact number, please? For more questio...

1.0
#1148818
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Contact Lazada Philippines

Mailing Address:
Lazada
Net Park Bldg. 5th Ave., Bonifacio Global City
Taguig City, Manila 1630
Philippines
More
this is under reference no. 392445759 nagpawarranty ako dahil nagkaron ng defect sa screen (linear ) at binalik ko ang item via lbc nung september 28,2017 at sabi pinakamatagal lang daw na time frame na magagawa is 60 days or equavalent to hangang Dec 02, 2017 pero...
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LazadaPH
LazadaPH

Hi Pangilinan, thank you for taking our call. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our ...

3.6
Product
#1141623
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