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Resolved
They are now using a new tactic, sending me emails every week saying that the order was cancelled and will be refunded once the items were returned to suppliers. The order was returned on February 14. You issued a partial refund on the cheap item on February 11 and...
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LazadaPH
LazadaPH

Hi Ma'am/Sir, good day. We've already sent you an email regarding on your refund for your item concern. Also, please be informed that we've talked to your father and discussed...

1.0
#1491399
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Resolved
Lazada Philippines - DELIVERY ISSUE
Lazada Philippines - DELIVERY ISSUE
Lazada Philippines - DELIVERY ISSUE
Lazada Philippines - DELIVERY ISSUE
Lazada Philippines - DELIVERY ISSUE
Lazada Philippines - DELIVERY ISSUE
Delivered na daw eh wala naman na deliver sa akin at bayad ko na yun ah. Nakaka asar. Na deliver daw 9:41 pm. Sino mag dedeliver ng ganung oras? At may pumirma pa ha! Hindi gnun pirma ko. Maganda pa tlga pag COD siguradong delivered item mo! Order #219836810812298....
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3.0
#1465740
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Resolved
Lazada Philippines - Ghost signatures
Lazada Philippines - Ghost signatures
Lazada Philippines - Ghost signatures
I didn’t received any of my orders. Pero tingnan nyo may nakapirma na, iba’t ibang pirma talaga? Ako at ang Papa ko lang naman ang nakatira sa bahay. Sigurado hindi pirma namin ang nariyan. Please send me my orders kasi bayad na po ang mga yan!
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Anonymous
Anonymous

This concern has already been resolved. Thank you!

LazadaPH
LazadaPH

Hi AnnoyedTiffany890., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number ...

1.0
#1460897
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Resolved
Order #216662981400674 one item was missing from the order i immediately informed them via live chat ; they promised to get solution in 48hrs bt 1 whole week passed no response i made over 30 live chats; but nothing... i received a call from lazada hotline they told me...
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LazadaPH
LazadaPH

Hi Ma'am/Sir, we are trying to call you on your registered mobile number, however, your line just keeps ringing. We have sent you an e-mail through your registered e-mail in y...

1.2
#1450335
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Resolved
i ordered 128gb strontium sd card during the flash sale (january 13 @12am),with a price of 331.. within 15 minutes it's sold out.. the seller packed the item January 14 9am and waiting for LexPh to pick up the item, january 15 the item is still with the seller so i...
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Anonymous
Muntinlupa

San ba pwding magpaayos ng tv? Naorder kopo dto sa Lazada ace tv 43 inches san sya pwding Paayos?

Anonymous
Samantha Galon

Hi sir/ma'am gusto ko po sana ma cancel yung order ko. Kaso sabi na process na kaya di ko ma cancel. Pano po kaya yun? Order #: 217888816656105 pls response

#1449460
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Resolved
I have been a lazada customer for many years and it seems the company is becoming worse. It was only during the last two big items I purchased that I realized it. Last January I ordered one P20 Pro cellphone at almost 37k and a cellphone case with anoher seller. The...
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IcyGoldenOriole729
IcyGoldenOriole729

Just an update. I already received my refund from Lazada for the full amount of the phone. What I did was to file a complaint against Lazada and the merchant with DTI. DTI iss...

IcyGoldenOriole729
IcyGoldenOriole729

I also bought the item from infogadgets MT and I received the same response as yours. Although they have not responded to my last message yet. The item was also dispatched Jan...

#1447332
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Resolved
Lazada Philippines - Lazada- entrego delivery attempt lies. Order# 216519106896218
Ordered item mid december and paid extra for same day delivery. Later on Recieved txt and email saying item is on board to be delivered .. By night time another update saying no delivery attempt made on route,even though paying for same day delivery. 2 days later...
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4.5
#1439460
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Resolved
Lazada Philippines - Delivered status but order not received
Lazada Philippines - Delivered status but order not received
My order is supposed to be delivered yesterday, December 5. When I checked my order status, I noticed that my old phone number was added instead so I chatted Lazada to update the courier in case he needs to call or text me since my shipping address is a bit hard to...
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LazadaPH
LazadaPH

Hi InvincibleKillerWhale631., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order ...

4.0
I liked
  • Delivery guy was pretty chill
#1416332
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Resolved
381890691 self explanatory, open my account and all the story there will reveal that LAZADA Philippines is disseminating disinformation as one certain RALPH JESSE an agent revealed. LAZADA Philippines will make you angry and try to pick a fight so that any warranty...
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5.0
I liked
  • Idiot agent will entertain you with their craft
I didn't like
  • No honesty
#1409529
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Contact Lazada Philippines Customer Service

Mailing Address:
Lazada
Net Park Bldg. 5th Ave., Bonifacio Global City
Taguig City, Manila 1630
Philippines
Phone:
(571) 738-5576
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Companies Similar to Lazada Philippines

Resolved
Recently I wanted to return an item which was advertised and pictured on Lazada completely different to the item I received. They told me to go to 7-eleven to return it. Unfortunately the machine they use to initiate the physical return of the item is out of...
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Anonymous
Anonymous

I met the same problem!

LazadaPH
LazadaPH

Hi TanBiddy, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is as...

1.3
#1394905
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