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24 hrs had not yet passed. Why can’t i cancel my order it still is processing. Its not yet shipped. So i should have the right to cancel my order. I was not informed that i cannot cancel my order. they should have the cancel order when 24 hrs still did not pass. Let me...
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LazadaPH
LazadaPH

Hi Sir/Ma'am, we do understand your concern. Upon checking in our system, your item has been already cancelled under order number: 203490327436227. You may reorder again for y...

5.0
#1296726
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Lazada Philippines - VERY POOR CUSTOMER SERVICE; ORDER NOT DELIVERED
Lazada Philippines - VERY POOR CUSTOMER SERVICE; ORDER NOT DELIVERED
So I ordered a TV from Lazada. Lazada din nmn yung seller. Until now hindi pa siya na deliver. I ordered it April 27, 2018. It's now May 18, 2018. It was scheduled to be delivered May 2, 2018. Since I didn't receive it on May 2, I chatted them again and again a total...
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Anonymous
gretchela

same issue here. April 25 order til now wla pa status kung ano nangyari dun. Filed a complaint with DTI na. Magfile na rin kayo pra marami tayo :D

Anonymous
Anonymous

Same here! Mg 1 month na un birthday treat wala pa din paulit ulit lang snsabi! Walang kwenta porket ndebit na din..poor service dpat reklamo n yan sa dti

#1258587
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Lazada Philippines - Order not yet received
I ordered an item on May 2. Promised lead time of pick up to sm store was May 4-8. But up to now the status is still processing. Contacted lazada thru chat multiple times since may 8 for follow up and always received the same templated reponse that they will give me an...
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LazadaPH
LazadaPH

Hi Sherra,We apologize for the inconvenience that may have caused you if your order hasn't reached you on your expected delivery date.We will coordinate our team to know the s...

Anonymous
Vin

Hi! You are not alone - I have the very same product and experience with yours. I’ve already talked to several agents but still did not get any proper response. No one really ...

#1255091
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order number 201474793518162 our item was not delivered to as but we pay already the item. And we check the status of our account its been already delivered. So how we will get our items one of your delivery is a scammer that they didn't deliver the item but it was tag...
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LazadaPH
LazadaPH

Hi SavoryBarracuda, thank you for taking our call. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.You may also reach us via ...

1.6
#1252251
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I returned 3 boxes of dolce gusto on Feb 22, 2018 since it was going to expire within a week. UNTIL NOW, THEY NEVER GAVE ME A REFUND. The website claims it takes 3-5 days to evaluate the refund but its ALMOST 3 MONTHS. Already did the live chat more than 5 times, I get...
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Anonymous
Lazada freaks

Hi I would like to bring our issues to the open regarding Lazada.REFUNDS REALLY SUCK!I only get reply from God knows who these bogus agents are , with automated replies???

1.0
#1248470
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Just reading a website that discusses how to judge if an online internet company is reliable and can be trusted. The first advice is to see if the seller's website gives a genuine postal address...Also if there is a contact telephone number where a company...
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Anonymous
Steve Millard - GLOBE

OK...after much too-ing and fro-ing from Lazada...they finally did the decent thing and gave me a full cash refund for the faulty Samsung Galaxy S5 phone. Thumbs up and finall...

LazadaPH
LazadaPH

Hi BlandBandedPalmCivet, we understand your disappointments and we appreciate that you reached out to us.For us to settle this matter the soonest, may we know the order number...

2.3
I didn't like
  • Appalling customer services
#1246753
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Original order number 3944391442. I purchased a new Samsung Galaxy S5 phone for 9588 pesos. One 1st day it seemed to be working OK. On 2nd day the wifi was very intermittent, when an adjacent Galaxy phone was working with wifi and no problems. Reported it to Lazada and...
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1.9
#1246673
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Lazada Philippines - Refund!!! ang tagal nang nasa Quality Evaluation Process
Lazada Philippines - Refund!!! ang tagal nang nasa Quality Evaluation Process
Lazada Philippines - Refund!!! ang tagal nang nasa Quality Evaluation Process
Lazada Philippines - Refund!!! ang tagal nang nasa Quality Evaluation Process
Lazada Philippines - Refund!!! ang tagal nang nasa Quality Evaluation Process
Lazada Philippines - Refund!!! ang tagal nang nasa Quality Evaluation Process
Lazada Philippines - Refund!!! ang tagal nang nasa Quality Evaluation Process
Gymnastic Rings worth 1.8k pesos ang inorder ko pero ang dumating instead is Andrew Mini Clip Tuner worth 200pesos ANG TINDE!!! April 9 na nareceive ang returned item ko sa warehouse nila anong petsa na MORE THAN 5 BUSINESS DAYS na andyan ANG TAGAL NAMAN NG QUALITY...
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1.0
I didn't like
  • Poor customer service especially if its about refund or return
#1238457
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Lazada Philippines - Order status delivered but item not received.
Ordered item last March 3, 2018 and i've waited for 2 weeks but nothing came and i got email from lazada early in the morning March 14, 2018 that my item was already received. Good this is my order was COD but it was claimed and paid from someone on that courier. Is...
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LazadaPH
LazadaPH

Hi Nico,Good day!We are glad that you already received your order. We apologize for the inconvenience that may have caused you about the delivery of your order. Nothing to wor...

Anonymous
Anonymous

Same thing happen to me.. And my carrier is also CARGO KING.. good thing na COD ako.. So the live agent from customer care help service advice to wait 24hrs more for the deliv...

3.7
I liked
  • Range of product types
I didn't like
  • No customer service e-mail to contact them
#1209945
Reply to reviews

Contact Lazada Philippines

Mailing Address:
Lazada
Net Park Bldg. 5th Ave., Bonifacio Global City
Taguig City, Manila 1630
Philippines
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Lazada Philippines - Fraud - My order was tagged as "Delivered" after a long delay and I have not received my order.
Lazada Philippines - Fraud - My order was tagged as "Delivered" after a long delay and I have not received my order.
Lazada Philippines - Fraud - My order was tagged as "Delivered" after a long delay and I have not received my order.
My order was tagged as "Delivered" after a long delay and I have not received my order. I ordered a 2013 13-inch Macbook Pro last February 27, 2018 and paid it through Paypal. I got a confirmation email that I should be getting the order by March 2-6, 2018. March 7...
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LazadaPH
LazadaPH

Hi Marlo,We are glad that you already received your order and we thank you for taking the time to provide us your feedback. This fuels us to further push ourselves to provide ...

user56608219
user56608219

Update: Lazada Customer Service reached out to me saying that Cargo King had some issues on their system that's why my order has been delayed. I should be getting it by March ...

2.8
#1209804
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