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It is my moral obligation to tell the truth, to make more customers aware about the danger ordering from LAZADA. Sept.22 i place a nova 3i order, how fast, Sept.26 A bogus package was delivered. Instead of phone, basag na tile (broken tile stone) was inside the box. A...
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Anonymous
Anonymous

Nakaka insulto talaga sobra. matagal na ako humihingi ng refund wala kayong binibigay. Just today bumalik pa dito taga 2GO para kunan kami ng photo copy ng ID. Refund ang hing...

Anonymous
Anonymous

Its very insulting. The 2GO delivery staff came back here. To narrate the events that takes place during delivery here i start: 2GO Delivery texted me, (He) was in the guard h...

1.9
#1377879
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I was very disappointed because my delivery of printer did not arrive. It is so delayed and when they try to deliver it today they did not even txt or call me as they did on previous deliveries so I can prepare. I was not home when they attempt to deliver it. They told...
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LazadaPH
LazadaPH

Hi Fred Sarigumba. We appreciate the time you took in accepting my call today. Rest assured that this concern will be handled with urgency. For more questions and updates, you...

3.0
I liked
  • Discounts on sale
I didn't like
  • Programmed answers
  • Shiping fee
#1364094
Reply to reviews
Lazada I was just new in the app and I'm testing if a voucher would work. I placed an order without knowing that it cannot be canceled. It was just a few minutes past but the cancel button doesn't work already! and when I reached out in your customer service, it didn't...
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Anonymous
Anonymous

I want to cancel my order. 210682283070454 And 210810180570454. I just want to order 1 item only but as i was checking on my order list it showed i ordered 3 instead of 1 only...

LazadaPH
LazadaPH

Hi UntriedHippopotamus380. Thank you for accepting my call today to address your conceern. We do hope that we have provided you the information you needed. For more questions ...

#1358990
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Lazada Philippines - Your whole process is incompetent
Lazada Philippines - Your whole process is incompetent
Lazada Philippines - Your whole process is incompetent
so i ordered something from Lazada and got the wrong item. i followed their return instructions, but then... everything is left hanging. After all that effort to follow their instructions for returning, all i got was "please wait for 24-48 hours for an update." as seen...
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Anonymous
june

That happens to me also. Sept.22 i ordered nova 3i phone, when i open the box no phone inside, there was a piece of broken tile instead. scam bogus Lazada Delivery. SELLER GAD...

LazadaPH
LazadaPH

Hi BothHammerheadShark, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number...

1.3
I liked
  • Delivery time
I didn't like
  • Returns process
#1353638
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Lazada Philippines - Lazada item marked as delivered but I not receive.
Lazada tv plus order 205845634312475 marked delivered but I have not received the item. Ph.09956100442
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LazadaPH
LazadaPH

Hi CarelessCommonLoon, we are trying to call you however, your line was busy. We also sent an email to your registered account to confirm if your already received your item. F...

5.0
#1344582
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My item was shipped but no tracking number provided by lbc. Order #204553245194138 {{Redacted}}
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LazadaPH
LazadaPH

Hi Ian James Sotto. Thank you for accepting my call today to address your concern with order number 204553245194138. For more questions and updates, you may reach us via our C...

#1323332
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I've been waiting for almost a week waiting for any updates about my return order(July 11 to July 17). Please be responsible with this. Thank you and God bless this company.Please change my return order or please bring back my money
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Fred Sarigumba
Fred Sarigumba

I was very disappointed because my delivery of printer did not arrive. It is so delayed and when they try to deliver it today they did not even txt or call me as they did on p...

LazadaPH
LazadaPH

Hi dear customer, may we know the order number of your item for us to check it? We are continuously working on making our services better. Thus, we won't tolerate any untoward...

1.0
#1305456
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Lazada Philippines - Still processing!
Order # 203368922333484 Upto now processing pa rin, i always talk to the merchant/seller, wala daw sa system ng lazada para pick up ang item sa kanila, dinala na nila sa drop off centers ng lazada ayaw daw tanggapin kasi wala daw sa system! wtf! bayad na un, credit...
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Anonymous
jenny

Hi! can i drop off my item to any lbc branch?

LazadaPH
LazadaPH

Hi Sir/Ma'am, we do understand your concern as a customer. Upon checking in our system, your refund has already been processed via LBC remittance and the refund details alread...

1.0
#1297489
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24 hrs had not yet passed. Why can’t i cancel my order it still is processing. Its not yet shipped. So i should have the right to cancel my order. I was not informed that i cannot cancel my order. they should have the cancel order when 24 hrs still did not pass. Let me...
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LazadaPH
LazadaPH

Hi Sir/Ma'am, we do understand your concern. Upon checking in our system, your item has been already cancelled under order number: 203490327436227. You may reorder again for y...

5.0
#1296726
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Contact Lazada Philippines

Mailing Address:
Lazada
Net Park Bldg. 5th Ave., Bonifacio Global City
Taguig City, Manila 1630
Philippines
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Lazada Philippines Products and Services

All Lazada Philippines Products
Lazada Philippines - VERY POOR CUSTOMER SERVICE; ORDER NOT DELIVERED
Lazada Philippines - VERY POOR CUSTOMER SERVICE; ORDER NOT DELIVERED
So I ordered a TV from Lazada. Lazada din nmn yung seller. Until now hindi pa siya na deliver. I ordered it April 27, 2018. It's now May 18, 2018. It was scheduled to be delivered May 2, 2018. Since I didn't receive it on May 2, I chatted them again and again a total...
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Anonymous
goodwidow

Lesson learn here I will never pay using debit card or credit card

Anonymous
gretchela

same issue here. April 25 order til now wla pa status kung ano nangyari dun. Filed a complaint with DTI na. Magfile na rin kayo pra marami tayo :D

#1258587
Reply to reviews