Customer service is not reachable

I drop the item to courier but the status of my refund still saying i need to drop off. Why status is not uodated?
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1 comment
#2280798

Hi Engracio D, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

ID
#4163755 Review #4163755 is a subjective opinion of poster.
Preferred solution
Full refund

Undelivered/failed delivery

Lazada Philippines - Undelivered/failed delivery
Lazada Philippines - Undelivered/failed delivery
Lazada courier did not even make a phone call to assist them with the delivery, I'm really disappointed because this happens not only once but twice with the same item i reordered. User's recommendation: Deliver the item/parcel is a must, they must find a way to...
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1 comment
#2271766

Hi, Ma'am/Sir. We understand your disappointments and we are sorry for what you've experienced.

No worries, we will document this matter. It is part of our standard procedure that the delivery agent should try to contact our customers prior the delivery and the delivery attempt must be 2-3 delivery attempts. Please be advised that you will be notified via your Lazada app and email, if there will be failed delivery that may occur, you may file a dispute for re-delivery. If you are unsure of your availability, please have an authorized representative ready to receive your order on your behalf.

Nothing to worry, we will escalate and file a report to make sure that the courier will be reprimanded accordingly and to have a proper investigation. We are continuously working on making our services better. Thus, we won’t tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

ID
#4109389 Review #4109389 is a subjective opinion of poster.
Location
Cebu City, Province Of Cebu

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Follow up on my parcel with very poor customer service when it comes to parcel delivery.