Hi fellow consumers,
I order the Lego 6166 product from Lazada early in December for my Son's Christmas gift. Two weeks later, the status of the order is that it was cancelled. No prior notice was given to me. I called customer service and all they said that when they checked the warehouse it was already out of stock. But when I placed my order it was in stock! Why did they take my order then in the first place??
I placed an order for the same product again as the customer service guy assured me that this time it was in stock. But more than 2 weeks since I placed my order, it has again been cancelled for a second time. I sent Lazada a complaint thru their online system. I will wait for their reply and will call their customer service again to find out what the *** happened this time.
If they can't fulfill the order then they should not put the item up for sale in the first place! How can we complain to DTI to get them to correct their service?
This person wrote the review because of order processing issue of lego 6166 from Lazada Philippines. Reviewer claimed that he or she lost $200 and wants Lazada Philippines to offer any options to resolve the issue.
The most disappointing in user's experience was cancelled order, poor customer service and status of order. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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