Not resolved

We have defective/dead screen/no audio SAMSUNG LED TV after 3 months since the time of purchase. Contacted Lazada for WARRANTY several times only to be directed to a faaar merchant that will ask for a repair cost.

We send, we pay, they repair, we pay. This 'warranty' is 'supposed' to be valid for 1 year and that means having it repaired by them, and through their expense. Contacted Lazada again only to be directed to a link and asking their Chat support about our case. The Samsung support then told me, the warranty is not valid since the item DID NOT originate from the Philippines.

Huuuuuh, but the Lazada support told me that the sales invoice serves as the Warranty. So what now, is lazada trying to play me out of this warranty claim game???

This is beyond frustrating. Especially when the money used to buy this TV is from the sweat and tears of a family member.

This person wrote the review because of warranty issue of samsung electronics tv warranty from Lazada Philippines and attached a photo. Reviewer claimed that he or she lost $500 and wants Lazada Philippines to offer any options to resolve the issue.

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Lazada Philippines for you to read. This information may help you with your purchase decision.

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San Carlos City, Negros Occidental, Philippines #1261979

Hi, please provide us your order number so we can look into this. Thank you.

to LazadaPH #1262309


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