Not resolved

We have defective/dead screen/no audio SAMSUNG LED TV after 3 months since the time of purchase. Contacted Lazada for WARRANTY several times only to be directed to a faaar merchant that will ask for a repair cost.

We send, we pay, they repair, we pay. This 'warranty' is 'supposed' to be valid for 1 year and that means having it repaired by them, and through their expense. Contacted Lazada again only to be directed to a link and asking their Chat support about our case. The Samsung support then told me, the warranty is not valid since the item DID NOT originate from the Philippines.

Huuuuuh, but the Lazada support told me that the sales invoice serves as the Warranty. So what now, is lazada trying to play me out of this warranty claim game???

This is beyond frustrating. Especially when the money used to buy this TV is from the sweat and tears of a family member.

Product or Service Mentioned: Samsung Electronics Tv Warranty.

Reason of review: Warranty issue.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

  • False Warranty
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San Carlos City, Negros Occidental, Philippines #1261979

Hi, please provide us your order number so we can look into this. Thank you.

to LazadaPH #1262309


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