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Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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1 comment

Okay, so I bought a hoverboard from lazada philippines and they sent me a damaged and defective item, so I sent it back via LBC, then after that I've been exchanging Emails from Lazada Philippines regarding my refund, they keep telling me that I would be sent a Refund store credit voucher within 24-48 Hrs and still nothing's comming up, then I Emailed them again regarding the refund, they'd be apologetic and ask me for more patiens with regards to the matter and AGIAN tells me to wait 24-48 Hrs for the Refund voucher code, 3 Days later I ask them once more, AGIAN apologizes and ask me to wait for it for the day. Still NOTHING. I feel that I just wasted my money.

Product or Service Mentioned: Scooter.

Reason of review: Bad quality.

I liked: Fast delivery, Affordable prices.

I didn't like: Refund issue, Product, Refund system, Incomplete item delivery.

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