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Okay, so I bought a hoverboard from lazada philippines and they sent me a damaged and defective item, so I sent it back via LBC, then after that I've been exchanging Emails from Lazada Philippines regarding my refund, they keep telling me that I would be sent a Refund store credit voucher within 24-48 Hrs and still nothing's comming up, then I Emailed them again regarding the refund, they'd be apologetic and ask me for more patiens with regards to the matter and AGIAN tells me to wait 24-48 Hrs for the Refund voucher code, 3 Days later I ask them once more, AGIAN apologizes and ask me to wait for it for the day. Still NOTHING. I feel that I just wasted my money.

Product or Service Mentioned: Scooter.

Reason of review: Bad quality.

I liked: Fast delivery, Affordable prices.

I didn't like: Refund issue, Product, Refund system, Incomplete item delivery.

Company wrote 0 public responses to the review from Apr 21, 2016.
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LazadaPH
#1148786

Hi. We're sorry to hear about your concern.

May we ask for any ticket or order number for us to pull up your records on our system and give you an update? Thanks!

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