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first of all, i'm sorry that i directly negotiate with one of your seller (allworld corporation) in the name of Salvacion Valera with cp # 0946010****, as we proceed with the conversation he/she told me to pay 40% of the item price(7800) and that is 3200,then immediately last monday i paid it thru gcash, then afterwards he/she txt me again that i need to pay 3800 for the past order and packaging of the item so without a doubt coz i trust them and they are under your umbrella, then yesterday i paid that amount thru gcash, then after an hour , i contacted them about the item ,then they replied that i need to pay 800 for the driver, (the laptop cost it 7800) so for the past delivery they have promised i paid 800 thru gcash.....so all in all i paid them 7800, and that cost the item means i paid the whole item.....then yesterday afternoon as i ask about the item whereabouts, they replied that the driver has been hold by the customs because of violations and accdg. to them that i need to pay 2500 for the violation......so there i know to myself that ive been scammed.......then i demand a refund either they have to demand 10-15% of the item, its ok unless 85-90% my money will be back.......then they replied that they have a procedure that there is no refund if below 10,000.00, so they demanded to send them 2200 to make my sended money to 10,000.00...and i can be refunded (is it rediculous?).......mam/sir what can i do...sorry again if i trust them immediately, its all my fault, i have all the copy of conversation, i am willing to send it if you want......thank you very much....more power to lazada....im a legit buyer of lazada........

User's recommendation: trust lazada 100%, do not negotiate directly with the seller specially money matters.....

Monetary Loss: $155.

Preferred solution: Let the company propose a solution.

Location: Magugpo Poblacion, Davao

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#2024096

Hi crispolo a, we understand your disappointments and we appreciate that you reached out to us. We advise you to not transact with the sellers outside our platform and please be guided that we don't do initial payments or made any payments at all, outside Lazada.

Unless the item can only be purchased by credit or debit card through our app, and this means you don't have to provide any bank details to the sellers, then we guarantee that the purchase would be safe. Then, we will investigate the seller/merchant once the item will be forwarded to the warehouse. You may also click on this link https://tinyurl.com/y4zsdevc for more details and steps on how to return an item.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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