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About urban gadget store I have a order bisan generator P15000. They are asking me to pay to them directly and they don't agree cod term. They keep insisting to pay them directly with no lazada consent.

User's recommendation: All.transaction must be inside lazada.

Preferred solution: Deliver product or service ordered.

Lazada Philippines Pros: Cod orders.

Lazada Philippines Cons: Check the item first before deliver.

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Hi Maricella, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern for us to check the seller?

In regards to this, Lazada doesn't cater to initial payment or unauthorized transactions outside Lazada especially with payment related. For more questions and updates, you may reach us via our Contact Us page at

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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