Lazada Philippines - Separate delivery with separate delivery fee

722 of 1257 Lazada Philippines reviews

Order number : 308758861

I ordered the turtle lamp, red polo shirt and suspender for my son.It was great because Lazada sent an email that my order is on its way to be delivered.

The next day I received the suspender worth 170 pesos + 99 pesos for the delivery. The thing is, Lazasa should send my order at the same time so we pay the delivery fee only once. I can see on the order tracker the the other 2 items has different order most probably the turtle lamp will be delivered next,...

I don't wanna pay another delivery fee..I told my mom that if Lazada will ask for another delivery fee, better off to reject the order.

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Reason of review:
Problem with delivery
Product or service
Review category
Professional Services
review #647485
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722 of 1257 Lazada Philippines reviews

Jun 11, 2015 #993710

Hi. Thank you for letting us know about your concern. What happened was, your order was in split delivery. However, shipping fee MUST only be paid once. For orders like this, shipping fee will be equally divided to the number of items on the order. As per checking, item left to be delivered is Boys Polo Shirt (Red) which is now in transit via LEX. If you have other questions, suggestions and concerns, please dont hesitate to contact us at our customer service hotline at (02) 795-8900 for further assistance or you may also send us an email through this link Thank you!

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