Iligan City, Northern Mindanao
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Turnaround Time

I had ordered 3 Items from Lazada last March 15. Recently, 1 item got delivered by LBC.

The other 2 remaining items were shipped by Lazada (according to Order Tracking in Unfortunately, the description on the Item's tracking page is not detailed enough for me to track it like what the LBC do (giving tracking number). I was not around during the week of delivery. When I got back to the office, my friend told me that my delivery from Lazada has arrived when I was not around.

She told me that I will be the one to get the items at the warehouse for the courier may not come back for the next day. How will I know where is the location of that warehouse when the courier was not LBC and with No tracking number to be tracked?

How can I contact them? Hope Lazada can help me to locate my orders and provide me the contact information of the courier.

This Nikki Rose Dapanas of Iligan City, Lanao del Norte

Reason of review: No tracking number of ordered Items for non-LBC Courier.

Preferred solution: Deliver product or service ordered.

I liked: Availability of products, Wide array of products.

  • Shipped But No Tracking Number
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i forget my tracking number for my order and i cant open my account in lazada..pls. contact me to this number 09094003243.


same problem.


Same problem in the instructions they say they will email you or you are going to receive an sms but i didnt receive any of two! What to do how can i track my order without the order number and the tracking number?

to Leahna ancheta #1398458

sama problem din po. narecieve nyo na po ba yung order nyo?


How do I track my order without tracking number

I didn't received any tracking number

Pls reply ASAP


Same problem. LBC is impatient in searching the package when it is claimed at their warehouse. I like Lazada very much but I dnt like their LBC courier.


Same problem, Lazada not sending tracking orders lately. Don't know why Lazada is having so many problems with basic things like sending tracking orders after the item ships.

Got a txt from the carrier saying they are delivering my item today with tracking number but never got a email from Lazada about it.

Any chance Lazada can replace the people that manage this company that has problems with basic services or is it always going to be a second rate shopping portal ?


Thanks Lazada for texting me that my Delivery will arrive by Monday...


I haven't received any reply from Lazada nor updates from the courier of my ordered items since it was shipped already. This is really getting into my nerves...

If I just had the tracking number, this would be a NO PROBLEM.

ORDER # 368523112 - Placed on 15/03/2016


Thanks for letting us know about this, Nikki. You may call our CS hotline at 02-7958900 for further assistance and updates, email us at or engage in our live chat available from Mondays thru Fridays @ 9am - 6pm using the same link. Good day!

to LazadaPH Lapu-Lapu City, Central Visayas, Philippines #1215608

This is Mildred S. Ramirez, it is already 1 week plus,until now I did not receive my orders,I paid it through credit card,It is supposed to be a surprise gift for my sister,so sad until her birthday pass already,but not yet arrived. Order #318937616,I already received a message from Lazada that my order has been dispatched already.Please help me withy problem.

to LazadaPH #1243669

good day lazada, same problem to my order last nov 6, 2016, no tracking number but already shipped? when do i know when my item arrive?

order number: 357836129 placed on november 6 2016

pls lazada do something about this. thank you

Braian Mahinay

Butuan City

to Anonymous #1428935

Nakuha nmo imung item? Same prob nko krn.

to LazadaPH #1387050

Please lazadalazada .. Help me ..

I don't have receive any tracking number since i sent back to you my items ..

I need my tracking number right now .. Its also 2weeks but until now im also waiting for nothing ..

to LazadaPH #1387051

My order number is 331142775 .. Please help me ..

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