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Someone used my gcash to pay for Lazada Ph how to get my money back. It is used on other Lazada account I just received a message saying that it is used as payment..

Location: Cagayan De Oro, Northern Mindanao

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Hi PissedConsumer2618098, we do understand you regarding this matter and we thank you for bringing this to us. However, we don't have access to your Gcash account even though your Gcash account linked to your Lazada account.

Your Gcash is protected by Two-Factor Authentication which serves as an added security layer to access your account. It is there to make sure that you’re the only person who can access your account. It works by sending a unique code to your GCash-registered mobile number. Please do advise that you kindly contact Gcash regarding this matter.

For more questions and updates, you may reach us via our Contact Us page at

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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