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Update by user Jun 15, 2021
I have answered the question posed to me from Lazada and they failed to keep any part of their word. Absolutely nothing was done for me after I gave them the order number.
We made an agreement Lazada and you didn't even try and keep your word.One thing that Lazada did though was take down their "Free and Easy" slogan. Now it is just labeled as "Easy Returns" which I argue is still just another statement by Lazada that is far from being the truth. If it was even remotely easy I would not be here writing this complaint because it is a fact that I tried to do the "easy" return only to find it like being in a field of landmines and barbwire."Only the person that can help you is the first person you talked to" is what I was told.
How easy is it to get back in touch with the first person? It is virtually impossible.Smoke and mirrors.
Original review updated by user May 16, 2021
I made an order that had 4 items from a store named New World Trade. I ordered a Bluetooth headset, two seat cushions, and some lip gloss type item.
The total was P996. I was sent a Steamer pot. Nothing else. I found that on the reviews for the seat cushions that somebody else did not get their order and was given a steamer pot too.
Looks like this store is scamming people. Perhaps getting rid of things they are not selling?
But I am going to use the Lazada's famous "Free and Easy" return. It is not free and it is far from easy.
You have to repack the order. But wait!
the box that the steamer is in is no longer shippable. The box has to be in good shape and the corners cannot be crushed. You can see in the images I provide, the box is not shippable. So I will need to find a new box.
Second, I do not have any shipping materials.
I don't sell anything so I don't need to but tape, boxes, bubble wrap, or anything for shipping. So this will cost me money for the items I will have to get to ship this back the "Free and Easy" way Lazada expects the customer to do FOR THEIR FAULTS! I agreed and I paid the FULL AMOUNT to have certain items shipped to my door. Lazada lets us ALL down when we have to do the work to return bogus orders.
So right off, I am going to spend at the very least over P200.
I will need to get a trike and the trike cost me P50 per trip. If I find a box, that box will cost me P100. P50 to go get the box and P50 to come back home. Then another P50 to go to LBC and the P50 to come home again.
This does not include the fees for the shipping materials. So the best I can say is it will be P200 plus. If I have to go to more than one place to get a box, every stop I have to pay P50. No Lazada, this is not FREE!!!
How many people like to wait in line at LBC? I assure you by reading the reviews on the Lazada website the number of people who are willing to wait in line is a small amount. I am sure the very poor who get suckered by Lazada have to go through this grueling ordeal to get their money back. Lazada will not send the order.
They make you a SLAVE to do their work for them.
It does not stop here. I start the process of the return. I fill out the application and I click the send button and nothing happens. Here we go.
Now I have to use the customer care. This is about the worse part of it all. I am not trying to belittle anybody. I am sure they have procedures they must follow.
But what it seems to the consumer that the customer care personnel cannot think outside the box.
But to my surprise, the first agent got me fixed up easy. I was able to file it quickly.
But then there was another part I had to fill out. This part was asking me the items I was going to return. It listed all 4 items of my order.
I had to check the items I would return. But I had none of them. I had a steamer pot. So back to the Customer Care.
And now it gets bad.
The second agent, I explain the situation. I cannot complete the for because I don't have any of the items listed to return. She told me that I would have to wait for the first agent to do anything. I personally did not ask anything that the first agent could have helped me with.
What do I do when I don't have the items to return? Wait for the other agent? Really?
This took a big part of a day. At the end of the day, there was nothing from the first agent.
So getting help from this agent was not going to happen I felt. I filled a complaint with DTI. Lazada has NO RIGHT to make you do this work that YOU PAID THEM TO DO. THEY ARE TO DELIVER YOUR ORDER.
The FREE AND EASY is a BIG LIE. It is NOT FREE and far from EASY. I am disabled and have a hard time doing the things I am being forced to do by Lazada. But Lazada cares for nothing.
Lazada, I want the FREE AND EASY.
I wasn't either my order delivered in full or my money returned to my home. As soon as I have to walk out my front door, it costs me money. It costs ALL the customer's money. The fact is this store is dumping things on the customer that they are not ordering.
Chances are the customer will just move on. Not me. By God!
You picked a fight with me. I may go talk to an attorney and see if we can push this into court and make YOU pay his fees.
Free and Easy will be when LBC comes and gets this box of junk and hands me my money back.
Unbelievable the trouble a customer has just to get a few items.
Monetary Loss: $996.
Preferred solution: Full refund.
Lazada Philippines Pros: Unlimited items.
Lazada Philippines Cons: False claims, Scams, Hard to do simple procedures, Fake items, Poor customer service.