New Reviewer
1 comment

Received a defective infrared cooker on May 17th, 2020. Returned the item and coordinated with the seller right away.

Seller received the item back on the 18th or 19th the most and yet up to noway 22, 2020 still no refund from lazada which their policy said if you paid through COD you'd get a refund 5min after checking item. It's already the 22nd of May.

Hotline doesn't ring, chat doesn't really allow you to talk to a customer service representative! You paid cash, and returned item and its like begging for a refund to a company that does not even entertain customers!

Preferred solution: Full refund.

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Hi Sir/Ma'am, we understand your disappointments and we appreciate that you reached out to us. Upon checking, item is currently in transit to our Lazada Warehouse as of May 18, 2020.

It will be shipping within 1-7 business days. Once arrived in our Warehouse, item will undergo evaluation within 3-5 business days. Kindly anticipate for an email or notification via Lazada app for an update about your refund once item evaluated. For more questions and updates, you may reach us via our Contact Us page at

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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