I ordered a Nerf gun last Dec23 as a christmas gift (order #393262531), only to be informed on Jan3 to technical problems they cancelled my order and that refund will be requested through reversal. Until now, I still haven't received my refund of P2999.75.
I have chatted with CC assts so many times and all they can do is reassure me that reversal has been completed on Feb9. Last week, I received an email telling me that refund has been completed and that payments team has emailed me of details.... Well, I haven't received any email from payments team nor any refund to my credit card. I have checked with my credit card company and still they haven't received any refund.
I am a regular online buyer and I know from experience that reversal to credit cards takes only a few days, usually within 3-5days of cancellation or pick-up of returned item.
I am really fed up of having to chase up on this issue of refund. Will anybody give me an answer or at least send me an email with the transaction details of reversal so I can inform my credit card company?!!!
Product or Service Mentioned: Lazada Philippines Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $60.
Preferred solution: Full refund.
I didn't like: Poor customer service.