I would like to make a follow up on the status of my returned item Mark Catoera Thank you for contacting Lazada Philippines. This is Kenny, let me help you about the status of your returned item.
Let me check that for you. May I know your order number? kenny wait Mark Catoera Sure. kenny Order #343578863 the chair Mark Catoera Thank you.
Let me check that for you. Is this the item: Folding Portable Travel Chair Outdoor Camping Fishing Hiking, Mark? May I know when you returned the item? kenny yes Mark Catoera May I have your return tracking number, Markj.
kenny 1/19 Mark Catoera Yes Mark. May I have the return tracking number. Then I will escalated this to our warehouse team. kenny 321136199435 Mark Catoera Thank you for that, Mark.
Please allow me to coordinate this to our warehouse team to know the status of your returned item. I will send you an email once I received the details from them. Will that be okay? kenny can you coordinate now as I wait so I know where it is just like others items that I returned before.
its already 1/24 Mark Catoera I understand Mark. However, please allow us within 24 to 48 hours. Apologies for this Mark. Let me do my best to know the status of your returned item.
kenny bwisit yan na naman kayo sa walang kwenta ninyong 24 to 48 hours a stupid agent stephanie said she will corrdinate the replacement item to ensure that it will be refunded the item was deliverupidity I a so I need to refund it again because Lazada's stU[IDITY. I AM VERY VERY TIRED OF THE 24 TO 48 HOURS LINE YU GUTYS ARE TOTAL INCOMPETENT! Mark Catoera Apologies for that, Mark. I understand, and I know how you feel.
kenny WHAT YOU CAN DO IS TO CALL LBC AND ASK FOR THE STASTUS OF THE REFUND YUN LANG SIMPLE Mark Catoera Please allow me to coordinate the status of your returned item in our warehouse. kenny STOP APOLOGIZING YOU GUYS HAVE PERFECTED THE ART OF APOLOGY BUT NO ACTION TAKEN NO RESOLUTION I NEED RESOLUTION NOT APOLOGY DO IT NOW Mark Catoera Rest assured that our team are doing our best to resolve this issue, Mark. kenny DO IT NOW SO I WILL KNOW LIKE NOW Mark Catoera Please allow me some time coordinate this, and I will send you an email once I received the update from them. kenny I DO NOT BELIVE YOU STEPHANIE THE STUPID AGENT SAID THE SAME TTHING UNTIL NOW THERE IS NO COORDINATION ON THE OTHER ITEM WHICH WAS REFUNDED TWICE BUT NO EMAIL NO OTHING FROM HER I AM WORKING ON HER TERMINATION I WILL RAISE *** TO ENSURE SHE IS TERRMINATED AND I WILL DO THE SAME TO YOU COORDINATE NOW AND UPDATE ME NOW HOW DIFFICULT IS THAT UNLESS STEPHANIE IS DEAD THEN I WILL BE THANKFUL THERE IS JUSTICE Mark Catoera Please understand Mark.
That we are doing our best to help you. I understand and I know how you feel right now. Please allow me to coordinate and send you an email once I received the update. I will set this on high priority.
kenny HOW HWTA re you doing now. WHAT YOU CAN DO IS CALL LBC AND GIVE ME THE UPDATE NOW HOW DIFFICULT IS THAT DO I HAVE TO DO YOUR JOB! STEPHAIE SAID THE SAME THING BUT NOTHING HAPPEN I DID HER PART I RETURNED THE ITEM FOR NAOTHER REFUND BECAUSE SHE IS STUPID VERY STUPID SO I AM TELLING YOU TO COORDINATE NOW WITH LBC AND ASK THEM TELL THEM THE TRACKING NUMBNER Mark Catoera My job is to coordinate first to our warehouse team, to know the status of your returned item. We can't let LBC to just give you the money or the returned item.
Because we need to verify first the result of quality check of the returned item. kenny I JUST WANT TO KNOW IT THE ITEM HAS REACHED LAZADA PREMISES NOT THE STAUS! Mark Catoera We need to verify if the item was subjected for refund or for re delivery. kenny I WANT TO KNOW IF YOU LAZADA RECEIVED THE ITEM MAHIRAP BANG INTINDIHIN YAN!
Mark Catoera Yun nga po, Mark. Nasa warehouse na po, kaya po aalamin natin kung ano na ang status nang quality check. Noong January 20, 2018. Kaya po we need to coordinate the status.
kenny KANINA KO PA TINATANONG HOW CAN YOU ASSURE ME THAT THE ITEM HAS BEEN RECEIVED DI BA DAPAT I WILL RECEIVE AN EMAIL FROM LAZADA? PAGANAHIN MO UTAK MO PLEASE NAKAKABOBO KA Mark Catoera We do apologize for any inconvenience caused, however, we advise you to refrain from using profane words. We are here to help you resolve your concern to the best of my ability. Makaka receive kayo nang email once may result na nang evaluation.
kenny WELL I ALSO WOULD LIKE TO ADVISE YOU TO REFRAIN STAGNATING YOUR BRAIN CELLS FOR A VERY VERY SIMPLE INQUIRY IF YOU CAN'T THEN GIVE YOUR JOB TO SOMEONE ELSE NAGTRABAHO DIN AKO SA SUTHERLAND AND MY AGENTS ARE NOT AS INCOMPETENT AS YOU. Mark Catoera Okay I understand. Thank you for your feed back. kenny NO I WILL RECEIVE AN EMAIL ONCE THE ITEM HAS BEEN RECEIVED BY LAZADA ONCE THE VERIFICATION IS DONE THEN I WILL RECEIVE AN EMAIL WIL THE TRACKING NUMBER STUDY YOU RPODUCT KNOWLEDGE AGAIN!
Mark Catoera I understand, Mark. kenny SEND ME AN EMAIL THAT THE IETME HAS BEEN RECEIVED LAST 1/20 PA NINYO NARECEIVE KUNG HINDI KO PA FINOLLOW UP HINDI KO PA MALALAMAN HOW STUPID IS THAT! Mark Catoera Apologies if you did not received any update from our team. Aside from this, will there be anything else that I can help you with?
kenny PALAGI NALANG APOLGIES DO BETTER RATHER THAN APOLOGISING SEND ME THE EMAIL NOW BEFORE YOU GO IBA PA YUNG SUMMARY NG CONVERSATION NATIN HA I WANT A SEPARATE EMAIL STATING THAT YOU ALREADY RECEIVED THE ITEM WITH THE TRACKING NUMBER Mark Catoera Okay I understand, Mark. I will send you an email after this. kenny NO SEND IT NOW IBA PA YUNG CONVERSATION SUMMARY NATIN. PAG KAHARAP KITA NASUNTOK NA KITA SA KAHINAAN NG UTAK MO FOR BETTER UNDERSTANDING I WILL GIVE YOU A SAMPLE LETTE WAIT LANG.
Dear Mark Catoera ,Your returned items from #378719163 are back safely with us! What's Next? Please expect to receive an update on the status of your returned item within 3 to 5 days. Order Details Perry Ellis 360 Green Eau de Toilette for Men 100ml₱ 1,399Qty: 1Seller: Your Fragrance Box CashOnDelivery Subtotal: ₱ 1,399Discount: ₱ 0Shipping fee: ₱ 0Total: ₱ 1,399VAT Included NotesCome visit our Help Center for the latest tips and frequently asked questions.
Should you want to contact us, feel free to leave us a message here. Shop More Categories HealthBeauty Fashion Watches MobilesTablets GETS? Mark Catoera I will send the email, after this conversation. Please understand that I need to document your feed back and your inquiry then submit it to our warehouse.
Then will send you an email. kenny NAKITA MO ANG SAMPLE EMAIL FROM LAZADA? ? Mark Catoera Yes nakita ko po.
kenny NAINTINDIHAN MO? ? Mark Catoera Opo. Maliban dito, may maitutulong pa ba ko sayo?
kenny OK SO SEND ME AN EMAIL LIKE THAT PLUS YUNG CONVERSATION NATIN GETS MO SO I WILL BE RECEIVING 2 EMAILS FROM YOU 2 SEPARATE EMAILS? Mark Catoera okay. kenny BAKA KAILANGAN PA NG 24 TO 48 HRS PROCESSING TIME BEFORE MO MASEND YUNG ISA DYAN? Mark Catoera HIndi po.
Is there anything else that I can help you with? kenny GO SEND THOSE EMAILS NOW. Mark Catoera I will be able to send it after our conversation. Because I will document this.
kenny SANA LANG TAMA ANG GAGAWIN MO KENNY. SEND ME THE TICKET NUMBER FOR THIS AS WELL. Mark Catoera Okay. Is there anything else?
kenny DO IT NOW! Mark Catoera I will now need to disconnect this chat to coordinate this ticket to our warehouse. And send you an email. kenny EMAILS NOT EMAIL.
Mark Catoera For your reference, you may visit our Help Center through this link: lazada.com.ph/helpcenter/. Okay. I will send you two emails. Is there anything else, Mark?
Are we still connected? kenny I WILL WAIT FOR THE STATUS WHEEN I CAN GET THE REFUND WITHIN 23 HRS Mark Catoera I understand Mark. Please feel free to contact us again should you need anything else. Thank you for contacting Lazada Philippines Live Chat.
Have a great day! kenny Thank you for contacting us. Chat session disconnected. With all the detailed conversation we had this is the email I received.
Dear Mark, Good Day! Good day! We're glad to know that you already received your replacement order under the order number 317292523. hope you enjoy using the product and we're hoping to assist you in your next transaction with us and we will be happy to fulfill your shopping needs.
For more information about Lazada Philippines, please refer to our Help Center page at http://www.lazada.com.ph/helpcenter/. You may also get in touch with us through our Chat Support at www.lazada.com.ph/contact/. Best regards, Ariel | Customer Service | Lazada.com.ph ref:_00D7Fxllz._5007FBHNZy:ref. Click here to Reply or Forward How stupid is this!
I would like you Lazada to terminate this agent Kenny. Very incompetent.
Review about: Lazada Philippines Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Full refund.