Lazada Philippines - Sudden cancellation of order with NO EMAIL

818 of 1161 Lazada Philippines reviews

I ordered a smart-watch from Lazada and opted for COD since I had an issue with my last order, I paid with my CC but when it arrived it was tagged as cash on delivery according to LBC. Lazada customer service told me not to accept and they will fix the problem but it never happened. After several email communication with them they just stopped replying and never reshipped the product as promised.

Now I was checking on my order online (308664788) I got a cancellation without any notice. I was checked the product and it is still on the website!

What kind of service is this?

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Delivery Service
Customer service

  • What I liked
      No items
  • What I disliked
    • Service
    • Poor customer service
    • Very poor customer service
    • Giving false information
    • Inconsistent delivery

Reason of review:
Order processing issue
Preferred solution:
Let the company propose a solution
Product or service
Smartwatch
Review category
Auctions and Internet Stores
review #582194

Author wants to be contacted by the company. Learn more

Had an experience with Lazada Philippines? Submit review ›
Helpful? 2 Yes 2 0 No 0
Had the same issue 0 Yes 0
818 of 1161 Lazada Philippines reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Lazada Philippines. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Lazada Philippines.
Filing a new complaint about
×