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Customer service
Delivery Service
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I ordered a smart-watch from Lazada and opted for COD since I had an issue with my last order, I paid with my CC but when it arrived it was tagged as cash on delivery according to LBC. Lazada customer service told me not to accept and they will fix the problem but it never happened. After several email communication with them they just stopped replying and never reshipped the product as promised.

Now I was checking on my order online (308664788) I got a cancellation without any notice. I was checked the product and it is still on the website!

What kind of service is this?

Product or Service Mentioned: Lazada Philippines Delivery Service.

Reason of review: Order processing issue.

Preferred solution: Let the company propose a solution.

I didn't like: Service, Poor customer service, Giving false information, Inconsistent delivery.

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Anonymous
#1300092

I work for a company who ships all kinds of products. When you ordered your product you agreed at that time to pay COD (cash on delivery).

That means when the carrier arrives at your doorstep with your product the driver can only accept cash or in some cases a personal check.

The only way this can be changed is to contact the shipper (who you ordered the product from). As long as the shipper didn't charge you for the product you didn't receive, contact their customer service (usually located at the bottom of the web page or google "phone number for and the company name" and most of the time you can get the phone number.

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