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sending back an office chair, which was much to small. About 20 e mails sent to Lazada, always the same programmed answer.

No refund, they are going to sent back the chair. Big profit for Lazada, paying 3 times the shipment costs and losing a good customer. No way you get an answer to your questions or remark.

What a bad expierence, we were called to explain the reason for return, a chair for a 200 kg person with a 45 cm seating, little bit difficult. The measurements on the website were the outside of the chair measures!

Reason of review: no communication possible!!.

Monetary Loss: $150.

Preferred solution: Full refund.

I didn't like: Communication, Programmed answers, No flexebility.

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LazadaPH
#1088381

Hi. We're sorry to hear about this.

May we ask if the said item was sent back to us for replacement/refund?

Can we have the order number for this concern so that we can address your issue properly? Good day!

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