sending back an office chair, which was much to small. About 20 e mails sent to Lazada, always the same programmed answer.
No refund, they are going to sent back the chair. Big profit for Lazada, paying 3 times the shipment costs and losing a good customer. No way you get an answer to your questions or remark.
What a bad expierence, we were called to explain the reason for return, a chair for a 200 kg person with a 45 cm seating, little bit difficult. The measurements on the website were the outside of the chair measures!
This person wrote the review because of "no communication possible!!" at Lazada Philippines. Reviewer claimed that he or she lost $150 and wants Lazada Philippines to issue a full refund.
The most disappointing in user's experience was communication, programmed answers and no flexebility. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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