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I needed a cow costume for my boy. So I bought from Lazada which says the costume is for BOY GIRL KIDS.

When it arrived, to my dismay, it was huge. It was an adult size. So I contacted Lazada's customer service 3x explaining the situation. I received a text message last night informing me that the costume was being sent back to me and it was for delivery.

They did not accept my reason for returning the item. The costume did not have the tag with the size on it. But obviously, too big for even a 12 yo. kid.

Terrible customer service! Think twice before you buy from LAZADA again.

Review about: Costume.

Reason of review: Return, Exchange or Cancellation Policy.

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LazadaPH
#1395325

Hi Sir/Madam, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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