After purchasing a leather sofa in June from Lazada for a large amount of money. We found that the item had several missing pieces, so we contacted Lazada regarding this issue, to which they said they would follow it up.
After a few month of back and forth, they finally said they would collect the sofa for evaluation. So after returning the sofa because it had MISSING pieces Lazada got back to us and said the condition of the sofa was fine and that the only way a refund could be given was if the item was defective or had MISSING pieces. Are you kidding me Lazada how incompetent can your staff be.
So, I contacted them as I now have no sofa and they still have my money. Lazada are now choosing not to reply to my emails and my frustrations are growing.
Reason of review: MISSING ITEMS.
Preferred solution: Full refund.
I liked: Cash on delivery.
I didn't like: Slow refund process, Customer service, Incompetent agents.