After purchasing a leather sofa in June from Lazada for a large amount of money. We found that the item had several missing pieces, so we contacted Lazada regarding this issue, to which they said they would follow it up.
After a few month of back and forth, they finally said they would collect the sofa for evaluation. So after returning the sofa because it had MISSING pieces Lazada got back to us and said the condition of the sofa was fine and that the only way a refund could be given was if the item was defective or had MISSING pieces. Are you kidding me Lazada how incompetent can your staff be.
So, I contacted them as I now have no sofa and they still have my money. Lazada are now choosing not to reply to my emails and my frustrations are growing.
This person wrote the review because of "missing items" of leather sofa from Lazada Philippines. Reviewer claimed that he or she wants Lazada Philippines to issue a full refund.
The most disappointing in user's experience was slow refund process, poor customer service and incompetent agents. Author liked the most cash on delivery. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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