I ordered two items from them. Four days later I received a text asking my landmark so they can deliver it to me. I insisted on asking their exact location instead so I can pick up the items on my own convenient time.
t was like noon and the the heat is like burning me. But I went there just to get my package which I am very excited to have. Unfortunately, when I got there, they only gave me one of the items. I
They told me that maybe the other item was not shipped yet. Seriously? Like shipping incomplete package to the customer? What's worst is that when I tried to contact them again, they are not answering my calls anymore. Good thing I did not pay it through my visa. I would've filed a case against them.
This is not the LAZADA service I knew. I am a loyal customer of LAZADA since then and it was my first time experiencing that kind of service. I am having doubts already about ordering from them in the near future. Seriously, LAZADA? So my question is, when will I'll get my missing items? Will you take responsibility for it? I guess not. You are just some business-minded people who cares nothing but to increase their money.
Product or Service Mentioned: Lazada Philippines Shipping Service.
Reason of review: Problem with delivery.
Monetary Loss: $350.
Preferred solution: Price reduction.
I didn't like: Horrible customer service, Do not provide any email address to contact them, Do not take responsibility for warranty matters, Slow when solving complaints.