I ordered several items, 6 in total, each one was delivered separately because they come from different merchants. First issue was a set of earrings, the order was for 3 pairs of identical earrings. When the package arrived, I didn't open it because I didn't think there will be an issue (I've ordered from Lazada many times in the past). When the delivery man left, I opened it and saw it has only 2 pairs of earrings! I contacted customer service and they said I need to return the item via LBC. Wow, so I have to go through all the trouble of sending the package through LBC for a mistake they made? The reason why I shop online is because I don't have the time to go outside. I have 2 kids and no househelp and my husband is working full time. So how in the world can I send the item back through LBC?
Now the second issue is a smartphone case which, according to the product description, includes a screen protector and stylus. But when it arrived, it doesn't have both of those add-on items. Their ad is very misleading!
I made a one-star review for both products and the reviews go through a 48-hour review before they publish. What do you know, after 48 hours, the reviews I wrote have completely disappeared! They don't publish negative reviews about their items.
Tip: If an item has no reviews, it probably has many negative reviews which were not published by Lazada. They are such cheaters.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss order processing issue of lazada philippines delivery service. Lazada Philippines needs to read this review and look into the issue (if any) according to poster's claims.