Update by user Mar 13
Things have become so Bad now that I have closed my Account. In total 5 more accounts will also become inactive. LAZADA'S MOTTO "WE DO NOT CARE"
Original review posted by user Feb 11
I have been with Lazada for the past few years, I order items on a regular basis and so the delivery people know me very well. Late last month (Jan) I ordered a couple of items and waited.
I received an email informing me "Your order has been sent" A week later No delivery, I checked their so-called "Tracking Site" that confirmed "Item Sent", As my items are always delivered within 3 days from receiving this notification and It was now 8 days. I rang "Customer Service" to find out what has happened. I was informed that the Items had been returned to the supplier as the delivery man was "Unable to affect the delivery due to "NO ONE HOME"
Now I realized something was not right as there is someone home 24/7.
I then received an email informing me that the item had been returned to the supplier as "undeliverable" listing a number of reasons why. It also stated that on receipt by the supplier I would receive a full refund and if I still required the Item Reorder.
So I reordered!! Eight days later the same process, am an email telling me the Items had been returned to the supplier "Unable to effect a delivery" and the same instructions as before. I am now totally PISSED OFF, so I contact Customer Service an was informed ver-batum the contents of the email with the emphasis on I was not home to receive the Item. I informed the Agent that this was *** and I demand an explanation because you are passing on LIES to the customer.
The agent said "I can only tell you what the SYSTEM says. I still have received no explanation from Lazada
Product or Service Mentioned: Lazada Philippines Customer Care.
Reason of review: Order processing issue.
Monetary Loss: $450.
Preferred solution: Let the company propose a solution.
I liked: Convenience.
I didn't like: Service and the delivery process.