3.0
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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1 comment

I ordered an Xperia M2 from lazada only to find out 3 days later that there were no stocks available. I was pissed at that moment.

Pissed as to why the ad of the product was posted yet there were no stocks. If it wasn't available, lazada shouldn't post it in the first place. And oh, I payed it using paypal. The good thing is, 5 hours after the cancellation and after I file a dispute, I was fully refunded.

Now it's up to paypal to transact with the bank for the charge as this is what paypal do after a refund. But going back to the problem, they should have informed me earlier or remove the ad.

Reason of review: Order processing issue.

Monetary Loss: $300.

Preferred solution: Let the company propose a solution.

I liked: Wide array of products, Webpage.

I didn't like: Giving false information, Inconsistent delivery, Service.

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LazadaPH
#927509

We are from Lazada Philippines and I am sorry to hear about your concern. We have informed our content team about your concern and we are currently doing a sweep of all the products we have available that are currently out of stock so as not to inconvenience our customers.

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